Customer Ratings & Reviews
- Model:
- JBLBAR913DBLKAM
- |
- SKU:
- 6412954
Customer reviews
Rating 4.5 out of 5 stars with 1413 reviews
(1,413 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the impressive sound quality and powerful bass of the 9.1-Channel Soundbar, also noting its simple setup and ease of use with their TVs. However, some customers have experienced connectivity issues and expressed concerns about the battery life. Additionally, a few customers have mentioned the remote control's lack of backlighting and the inconvenience of the charging design. Finally, the limited number of HDMI inputs was a concern for a small number of users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Best sound and truely wireless.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality for the price. Truely wireless
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Jbl soundbar 9.1
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds so amazing super loud and good love it so much.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Wireless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable! JBL does it again, highly recommended!
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Perfect
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best soundbar Ever Wireless dolby amazing quality
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 1st JBL sound bar and I love it............:..:.
I would recommend this to a friend Rated 5 out of 5 stars
Speakers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best for the price in Dolby Atoms speakers!!!!
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The surround sound was just what I been looking for.
I would recommend this to a friend Rated 2 out of 5 stars
JBL
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't love this...I bought a Polk on Amazon and would recommend that way over this. Overpriced for the quality you get.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Best sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an outstanding sound system. Great price.
I would recommend this to a friend Rated 2 out of 5 stars
Awful product, stay away.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Wi-Fi connection sucks, sub woofer connection sucks, soundbar itself sucks. Common problem with excess static, research before you buy. Personally would buy Bose instead.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your feedback. We'd like to work with you directly to address the issues you're experiencing with your JBL Bar 9.1. Please contact our customer support via our official website or toll-free hotline. We're here to help.
- Pros mentioned:Sound quality
Rated 2 out of 5 stars
It could have been better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The good: the bass is great. The idea of removable surround speakers is nice. The sound bar itself is good too. The bad: There is an electrical pop when you change channels sometimes. Sometimes the audio cuts out for about a second when watching movies just so it can tell me that I am in Dobie digital. Also you can't adjust the sound of the surround speakers using the button on the remote control because it says that it's not supported. Why would a company have a button on the remote control allowing you to adjust the volume of your surround speakers but yet it's not functional?
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL - BAR 9.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Rated 2 out of 5 stars
Ehhhh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These speakers are okay. Definitely not worth the price. Cut in and out into robotic voice. Shouldn't have this technical fail.
No, I would not recommend this to a friendRated 5 out of 5 stars
Can't Wait for the replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can only review listening to the JBL 9.1 in the Best Buy Store, because my JBL 9.1 was not working in my home. We sent the unit back to JBL and they are sending me a new JBL 9.1. When the new unit comes I will be happy to give you a review. Joe Torregrossa
I would recommend this to a friendRated 4 out of 5 stars
Needs more mid level base and surround settings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product with the removable surround. To me the biggest thing that all sound bars lack is good midbass. This unit could also use some sound settings to match what you are listening to.
I would recommend this to a friend- Cons mentioned:Battery life
Rated 2 out of 5 stars
Rear speakers battery life is very disappointing.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rear satellite speakers have poor battery life. If I knew what I know now, I wouldn't have purchased this. The rear speakers provide about 4 hours of continuous use. That's roughly a movie and a half. You have to leave them docked/plugged in, only unplugging them and repositioning them during usage. With only a few hours of charge available.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We'd like to work with you directly to address the issues you're experiencing with your JBL Bar 9.1. If needed, we'd also like to get more information. Please contact our customer support service via our official website or toll-free hotline.
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Big price Bigger let down
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the set up is a bit annoying, the speakers that detach work from time to time. They wer charging all night and I detach them the following day and they were blinking red, meaning they need to be charged. The wireless sound to rear speakers is inconsistent. it comes and goes, Very disappointed with JBL. I hope this was a lemon, but I doubt it. if you are charing 1K for a soundbar, then make a Soundbar that works like your company described. Its over priced, You can buy better and reliable soundbars or surround systems for $700 or less. Big let down.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Bar 9.1 did not meet your expectations. The soundbar has to be on standby for the satellite speakers to charge. If you need more help, please reach out to our Customer support at our JBL support page.
- Pros mentioned:Bass, Ease of use, Sound quality
Rated 5 out of 5 stars
Outstanding Atmos/DTS:X soundbar
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar is easy to setup and use with great sounding results. Taking it out of the box is pretty easy and it comes with mounting hardware for the soundbar and detachable speakers. You’ll need 2 free outlets, one for the subwoofer and one for the soundbar. The soundbar has one HDMI input, one HDMI/eARC output, Ethernet, optical, wi-fi, Bluetooth (BT), and a USB port (for MP3 only and firmware updates). Included is one HDMI cable compatible with eARC use for connecting to your TV. The speakers snap in on the sides and are held on by magnets. They push on easily and stay attached. The magnets are strong and require a good pull to remove. Although the manually mentions side caps for the soundbar and side speakers, they are not included with the unit. Setting up is pretty easy. Plug in the soundbar with speakers attached, and the subwoofer. All of the speakers pre-paired, so they should see each other automatically. If the side speakers are not attached, the soundbar will not update. Once turned on, the soundbar found an update automatically and updated. It took a few minutes. It will take 2-3 hours with the side speaker on the soundbar for the initial full charge. There is no GUI interface, and the remote is simple. You can attach the soundbar to your local network by using Google Home/Chromecast or Airplay. I used Google home, and the setup was pretty straight forward. Once the side speakers are charged you can remove them, and place them around the room for a proper surround setup. They are not big or heavy. It is stated they have a 10-hour life before a recharge is needed. They auto shutoff after 10 minutes of no sound. The side speakers also have a micro USB port on them. I had extra slots on my phone charging unit and plugged them in. They have stayed charged the whole time. A micro USB cable is small and I was able to hide it. After placing the side speakers, you can calibrate the system by holding down the HDMI selection button for 5 seconds. Calibration does not take long, and is done twice with the side speakers in different locations. The soundbar is only 35” long without the side speakers attached. Pairing with a device is as easy as selecting BT on the remote and then activating pairing on your personal device. The remote is basic and simple to use. You can select 5 levels of bass, 4 levels of surround (off, low/mid/high), and three levels of height effect. Both optical and ARC worked automatically with no issues. This sound bar also has eARC to allow for Dolby Atmos/DTS:X to be passed to it if your TV supports it. If not, you get other surround output. The soundbar picked up Dolby Atmos though the HDMI IN port with no problems. Adjusting the sound to you liking is simple, adjust bass, height, and surround to your liking. Most buttons have a dual purpose by pressing them more than 5 seconds. The mute button lets you change between the two sound modes, smart and standard. TV lets you adjust the audio sync, and HDMI does calibration. The sound is outstanding. The main speakers project as you would expect, and the soundbar and each detachable speaker have up firing speakers for height effect. No simulation of the effect or speakers, so the sound really comes through. When turned up, the bass can really shake. But, with the 5 adjustable levels, you can find a level the matches the rest of the system nicely. With the adjustable height options, you can make it subtle or really shine. I used the Incredibles 2 helicopter chase scene and the height effect was noticeable and sounded appropriate. The sound is clear and captures details nicely. Movies with Atmos/DTS:X soundtracks really come alive. Music playback is also nice, but you may have to adjust the bass and surround speakers to get best sound for playback between movies and music. BT and wireless playback of music sounded rich overall. Over all this soundbar does its job fantastically. It’s features fit its price range. True surround placement, actually speakers for height, eARC and all the latest sound encoding compatibility. It is designed for ease of use and setup. There is no GUI, or app to see advanced features, or get to more settings. You can’t adjust the sound with an equalizer, or enhance speech (middle speaker) for instance for different types of output. There are no sound preset savings, so may have to adjust your bass and other levels when switching from a movie to music manually. But, those are minor issue since the soundbar is so easy to setup and adjust, and sounds great throughout all kinds of sound input by default.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 2 out of 5 stars
JBL 9.1
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend at all! The sound is completely off ,while during action scenes it sounds amazing, once it’s done the dialogue sounds muffled. so I found myself turning the volume up/and down through out the whole movie! This product does not have an equalizer or movie/sport/music mode... so you cannot adjust the voice dialogue... I even tried to put the optical wire so I can turn the speakers on my TV up while the sound bar volume on a different setting but it distorted the whole sound... ended up returning it two day later
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback about our JBL Bar 9.1. Please make sure that the speaker in your TV is muted or the built-in TV speaker is disabled. Another factor that could be causing the distortion is that the audio and video are not synchronized. Please enable the audio sync function to synchronize audio and video. To enable this, press and hold "TV" for more than three seconds on the remote control. Then, press +. Within five seconds, press + or - on the remote control to adjust the audio delay and match with the video. The audio sync timing is displayed. If you need more help, please reach out to our Customer Support. https://support.jbl.com/us/en/
- Pros mentioned:Sound quality
Rated 3 out of 5 stars
Mediocre Overal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. But the wireless speakers battery and the sound bar wireless/network set up sucks for the money spent.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback on our JBL Bar 9.1. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Rated 1 out of 5 stars
Frustrating
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great but for a $1200 sound bar you would expect it to perform better. No app to control it from or to update it. You have to get a usb drive download the update to it and then upload that to.your soundbar which is ridiculous. If you don't update it there are a ton of connectivity issues. It is a very frustrating high tech item
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We're here to help with your JBL Bar 9.1. Here are some troubleshooting steps to try: Test with a different source device (such as BluRay player, Cable Box, Mobile Phone, PC, Apple TV, game console, etc.). Test if the issue occurs with another cable Optical/HDMI. The HDMI cable should be HDMI 1.4 or higher, and try a different connection (Optical/Aux/Bluetooth). If the issue persists, please contact our customer support.



















