Customer Ratings & Reviews

When turning on the system it lags to connect to the Bluetooth which is very frustrating because of how much this cost. Once it’s working the sound this puts out is insane. It’s so crazy to think that it could be so good. The kids absolutely love the system.

This unit is overpriced. I have not succeeded yet to successfully call the support. I think their support policy has changed.The speed is a little bit faster than the previous modem, although it fluctuates during the day. I have to reboot the modem to get a better speed.

This item sounds good, but it will disconnect from the tv and then you have reset it.

Very good purchase 5⭐️⭐️⭐️⭐️⭐️ I really recommend this soundbar

Awesome sound bar but wished sub had an adjustment on it

We love it!! I love the fact you can charge the back speakers on the main speaker!

It worked for a little then kept going into network mode and couldn’t stop it so turned out to be junk

exellent service very good item quality everything

Excelent product, bla bla bla bla bla bla bla bla bla

Nice product great service Best Buy took good care of me

Great product if i had to purchase again i will and place in my living room

This sound bar is great the only complaint i have is i wish the sound adjustment were a little more precise i either get to much bass or not enough I'll just have to play with the app a little more

Everything went as well as expected from purchase to receiving!

Customer service is bad. Once you get to an audio specialist you get ver good service. Getting there is real hard though.

Excellent product I'm enjoying it everyday great buy

I have been a big fan of JBL for almost 50 years now, dating back to when I owned JBL speakers for my stereo equipment which never disappointed. When I received the JBL Bar 1300X, I literally could'nt wait to unpack it. The sound bar came very well packaged with plenty of styrofoam protecting all of the components. Set up was super easy, and in a few short minutes, I was off an running, I my particular case, my sound bar was used with a Samsung 85 inch QLED TV and It was immediately recognized and responded to. HDMI cable hook up and power cord attahced and wham! What I experienced when playing some music videos, or movies was awesome! The 3D ATMOS surround expereince is compelling, as you are drawn into your movie expereince or videos like nothing before with six up-firing drivers which propels your music and sounds all over the listening area. Talk about stunning and house shaking bass, as this sound bar has a massive 12 inch subwoofer which rocks. All of this is made possible with two detachable speakers which after calibration can be separated from the soundbar and strategically placed anywhere in the listening room. One great feature is that the speakers are wireless and can provide around 4 hours of listening pleasure before a recharge. The manufacturer boasts 1170 watts of output power and if you max out the volume level (which I have done several times), you feel like you are at the movies. I personally find dialouge tough to pick up and don't usually catch all of the words, however with the Pure Voice technology built-in, more of the dialogue is understandable now. To me it still wasn't a hundred percent, but its much better with this tech. I downloaded the JBL One app which works well and it allowed me to calibrate the sound bar to my particular room for better sound capabilities. It also has a WI-FI connection allowing for automatic software updates. Overall, this is an amazing soundbar. It fills my living room with amazing sound, great bass, and crisp music. This is an awesome product, and it is high on my recommended list. AMAZING!!! Buy one and be happy!

Keeps converting to TV mode from Sound surround. Having to unplug and plug back in. Would really love it if it wasn't for that.

Got it, for 1 month and is just the best you can get for the price

Not as great as the price .. my expectations were better.. it is worth 1/2 the price.. pay more and go for Bise

I have not received my surround sound system yet. The 3 star rating is for the terrible customer service. They shipped my item to the wrong address and now tell me it’s on back order. JBL makes quality products but Best Buy needs a refresher course on customer service.