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JBL - Charge 3 Wireless Bluetooth Speaker - Black-Angle_Standard

JBL - Charge 3 Wireless Bluetooth Speaker - Black

Model: JBLCHARGE3BLKAMSKU: 5097501

Customer rating

Rating 4.8 out of 5 stars with 7499 reviews

98%
would recommend to a friend

Expert rating

Rating 4.3 out of 5 stars with 12 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-9 of 9 Reviews mentioning:
instructions
  • Rating: 1 out of 5 stars

    No clear instructions on how activate the speaker

    Posted
    Carolyn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was unable to get the wireless speaker to work with my computer. The instructions that came with the speaker is minimal and of no use that I could find.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 3 out of 5 stars

    poor manual

    Posted
    ColoradoJim
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great sound, poor owners manual. Speaker paired and worked great right out of the box. Unfortunately, when I tried to pair it to a second phone, there were no indications in the provided manual how to do this. I had to call JBL support to figure this out (it turns out to be really easy, you just press and hold the Bluetooth pairing button for 3 seconds, and then it becomes available on the second phone's control panel). Too bad this wasn't in the manual. OK, maybe I'm dating myself, but the manual is one of those multilingual versions that is 18 pages long, but if you just have the English and Spanish, it would be about 1 page long. I would have given it 5 stars if it weren't for this. The manual reminds me of the nameplate they put on the Voyager spacecraft (yes, I'm old), using symbols instead of words, so if it were ever found by intelligent life in outer space, they would be able to understand our world without having knowledge of our languages or culture (yea, right). Even going to the JBL support page did not show any instructions for this function. The search window there even came up with the suggestion for things you can ask such as "charge 3 Bluetooth pairing", but when I typed this exact phrase in, it only returned one answered question for someone trying to use it as a speakerphone, not how to pair it in the first place to a second phone. Thank goodness the support guy could figure it out. They should take some of the paper and ink they use to make a fancy box (which I'm going to throw away), and print a useful manual.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound for the money

    Posted
    Debbie
    • Verified PurchaserVerified Purchase

    The instructions were very hard to read and actually no help but it connected without to much worry.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound, so so set-up

    Posted
    Daisydog10
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love the sound of the speaker, however it was really difficult to get it to hook up to Bluetooth and even more difficult to pair with another speaker. The instructions included were poor.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review. To enter Bluetooth pairing mode on the JBL Charge 3, simply press and release the Bluetooth button on the speaker. The Bluetooth indicator flashes. The JBL Connect technology links two JBL Connect enabled speakers wirelessly to each other, so the play the same music. This is done by pressing the Connect button on both devices. To ensure an easy setup, the buttons should be pressed once without holding. If you find challenges, please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you. JBL

  • Rating: 5 out of 5 stars

    Worth the purchase

    Posted
    Professor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great sounding bluetooth speaker for the price! The instructions need to be more user friendly... Took a little bit of time to figure out how to pair it with my phone and connect with bluetooth. But, I now have a fantastic speaker.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great sound, poor usablilty with source device

    Posted
    Herb

    I purchased the Charge 3 based upon reviews but was extremely disappointed with pairing problems encountered (ipads & iphones). It was a pain to change between paired device sources with the only way being to reset the speaker each time and repeat the pairing process. Also, the manual is a joke and their on-line support is not much better.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 5 out of 5 stars

    Great speaker, great price!

    Posted
    AstrosFanATX
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Full rich sound. Pretty deep bass for the size. Highs and mids are pretty clear. It's about $50 less than the competitors like speakers. My only complaint is that the manuals are not clear on how to care and handle the speakers on the ends of the unit. The manuals have a warning not to touch them. But it's in a picture, that depicts music playing. So I don't know if it's OK to put the speaker in a backpack without worrying about them getting damaged or it just means not to touch only while in operation.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Sounded good in the store.

    Posted
    BeeVee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I know a big part of this is me but I can not figure out how to use the speaker. The instructions are so small that I can not even read them with a magnifying glass. I would like some help in figuring that out.

    I would recommend this to a friend

    • Brand response

      JBL Support

      Thank you for taking the time to provide us with your feedback.The CHARGE 3 permits pairing of multiple devices but only allows one active connection at a time. To place the CHARGE 3 in pairing-mode, simply press and hold the Bluetooth button for 2 seconds. The light should start flashing blue, indicating that the CHARGE 3 is ready to be paired. Scan for BT devices on your source device and you will find the CHARGE 3 then connect. Play music and enjoy.
      If you have any other questions or concerns, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to assist you. JBL

  • Rating: 5 out of 5 stars

    Great bluetooth speaker and easy to set ap.

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am technology challenged. Though I find it difficult to understand most instruction manuals and jargon, I had the speaker connected with my transmitter and operational within minutes. My wife could not have been happier.

    I would recommend this to a friend