Customer Ratings & Reviews

Thank you for taking the time to provide us with your feedback. Please avoid any interference and place your JBL ENDURANCE PEAK II close to the connected source device. Try to reset the product to see if it improves the connection between your earbuds and your phone. Before pairing, make sure to delete or forget the JBL ENDURANCE PEAK II from your Bluetooth list. Tap the left earbud x1 on the JBL logo touchpad to skip a song while listening to music. You can also manually skip a song on your phone. If you need more help, please contact our customer support.

We appreciate it for taking the time to provide us with this review. If you need more assistance, please contact us, we're to help: https://support.jbl.com/us/en/#contact

Thank you for taking the time to provide us with your feedback on our JBL Endurance Peak II. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you have any questions or concerns about your unit, feel free to contact our customer support for further assistance.

Thank you for reaching out. We're here to help. Using the JBL Endurance Peak II left or right earbud, tap once to answer calls, and tap twice to terminate the call. Use the right earbud to adjust volume, swipe up to increase, and swipe down to reduce. If you need further assistance, please contact us.

Thank you for providing feedback on our JBL Endurance Peak II. Please note that our JBL Endurance Peak II has an auto-shut-off feature that disconnects the device after 10-15 minutes when not in use. This is mainly to save battery power and cannot be disabled. You will need to keep on playing music on your source device if you don't want it to shut off. If you have any questions or concerns about your device, please contact our customer support for further assistance.

Thanks for your feedback. This instance is sometimes caused by the quality of your source, depending on what you are listening to. You may check the music player app on your source device to see if Equalizer is engaged. If engaged, turn off the equalizer. If turning it off does not resolve the issue, turn it on again and adjust the EQ by boosting the bass to your liking. If you still find the bass insufficient, you can control the Equalizer through the JBL Headphones App to adjust and enhance the bass levels. If you have already tried this and remain unsatisfied with the bass, rest assured that we're always looking for ways to improve, and your feedback will be forwarded to our development team for future improvement.

We'd like to work with you directly to address the issues you're experiencing with your JBL Endurance Peak II. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

Thank you for taking the time to provide us with your feedback. Please try to use an equalizer application on your phone to adjust the audio of the headphones to your preference. Here's how to reset your Endurance Peak II: Place both ear pods in the charging box while the charging box is plugged into a power source. Press and hold the button on the right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores the factory defaults. (Please note that charging must take place for the reset to work.) It may also be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair them again. We're always looking for ways to improve. We'll make sure to submit your feedback regarding the sound quality of our Endurance Peak II to the appropriate department.