Customer Ratings & Reviews

Thank you for taking the time to provide us with your feedback. We'd like to know more about the issue you're experiencing with your JBL Endurance Peak II. Please contact our customer support so we can assist you further.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Endurance Peak II didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.

Our JBL Endurance Peak II is designed for music streaming while connected to phones, tablets, and laptops. It doesn't support aptX, aptX HD, aptX Low Latency audio codecs. Since these earphones are designed to be used for listening to music, watching videos may have an audio-video delay.

We'd like to work with you directly to troubleshoot the issues you're experiencing with our JBL Endurance Peak II and if needed, to get more information from you so we can check your options. Please use the link to contact our customer support. https://bit.ly/2WocMfi

Thanks for bringing this to our attention. We’re here to help. Make sure that both earbuds are fully charged before using them. Keep a clear line of sight between devices to avoid interference. Shut down unused Bluetooth devices that could interfere with the connection. Avoid concrete/brick walls that interrupt the signal. Open spaces like parks can also cause issues with Bluetooth signals. Perform a reset while the earbuds are charging, press and hold the button on the right earbud for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If these steps didn't work, for further assistance, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST).

Thank you for taking the time on providing us with your feedback. We're sorry to hear that the audio quality of our JBL Endurance Peak II didn't meet your expectations. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department. If you need help with your device, please contact our customer support for further assistance.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Endurance Peak II did not meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.

Thanks for taking the time in providing your feedback with our JBL Endurance Peak II. We're always looking for ways to improve. If you need help with our products, please reach out to our Customer Support. https://support.jbl.com/us/en/

We're sorry to hear that the right earbud of your JBL Endurance Peak II right side isn't charging. It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the earbuds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt. If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case. You will need a cotton cloth or makeup swabs, cotton swabs, and rubbing alcohol. Also a pencil with an eraser for further cleaning. if you need more help, please reach out to our Customer Support.

We appreciate the feedback you've provided to us. We understand that our JBL Endurance Sprint II did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.

Thanks for the feedback. To enjoy and have a great experience with our JBL Endurance Peak II, make sure that it is securely fit to your ears. Also, if your JBL Endurance Peak II is no longer holding a charge, try to use a different cable or adapter, test on another wall outlet, or clean the charging port/contact points.

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Endurance Peak II didn't meet your expectations. Please try doing a factory reset. First, remove or forget the earbuds from the list of paired Bluetooth devices. Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. If you need more help with your unit, please reach out to our customer support service via our official website or toll-free hotline.

Thank you for taking the time to provide us with your feedback. We'll make sure to submit your feedback to our development team. We'd also like to get more information so we can assist you further. Please contact our customer support service via our official website or toll-free hotline.