Customer Ratings & Reviews

Thanks for reaching out to us. We're here to help. In order for the headphones to give you the best audio response, you must create a tight seal within your ear canal. If you have accomplished a tight seal, but still feel that the bass is lacking, this might be caused of the sonic quality of your source, depending on what you are listening to, EQ Settings, or Source Device. If you're using an EQ, you may try to turn it off, or if not, try turning it on and boosting the bass. You may also reset the earbuds by turning it on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If these steps didn't work, for further assistance, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST).

Thanks for your feed back. We're here to help with your JBL Endurance Race. While the sound is Intermittent we recommend following this step: With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds to reset the earbuds to factory settings. You may need to Forget the Device in your Bluetooth settings in order to pair it again. If this does not resolve the issue we recommend to contact us for further assistance.

Thank you for taking the time to provide us with your feedback. We're sorry to hear that our JBL Endurance Race didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.

We appreciate you taking the time to provide us with your feedback on our JBL Endurance Race. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our customer support via our official website or toll-free hotline.

We appreciate your feedback on our JBL Endurance Race TWS. Your JBL Endurance Race TWS has an IP67 feature which means that they're good with sweat. Please make sure that the unit is dried before charging/ plugging into a power outlet when the unit is exposed to water or moisture.

We appreciate your time in providing your feedback on our JBL Endurance Race. This is not the experience that we want you to have. If the unit is still with you and you're having an issue with one of the buds, please contact JBL Customer Support. We're here to help.

Thanks for bringing this to our attention. We're here to help. Make sure that both earbuds are properly charged. To manually pair it with your MacBook, turn on both earbuds, tap twice either the left or right earbud, on the second tap, hold it for by 5 seconds, LED indicator should show blinking blue light. For the sound issue, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. You may also perform a reset by turning on both earbuds, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If these steps didn't work, for further assistance, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST).

Our JBL Endurance Race is rated IP67 waterproof and dustproof. However, it can't be used while swimming because Bluetooth can't travel through water. We suggest the JBL Endurance Dive for swimming activities as it has an MP3 function where you can copy music files into it.

Thank you for taking the time to provide us with your feedback. We're sorry to hear that our JBL Endurance Race didn't meet your expectations. We're always looking for ways to improve. If you have any questions or concerns about our products please contact our customer support service via our official website or toll-free hotline.

Thanks for your feedback. We're here to help with your JBL Endurance Race. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL endurance Race didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you have any questions or concerns about your device, please contact our customer support service via our official website or toll-free hotline.

Thank you for your feedback. We understand that our JBL Endurance Race didn't meet your expectations. This is not the kind of experience we want you to have. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. For any technical assistance, please contact JBL Customer Support.

Thanks for your feedback. We're here to help with your JBL Endurance Race. To pair your earbuds together, forget them on your device. Then, while the Bluetooth on your device is off, tap on both earbuds thrice before pairing them again to your device. For the sound issue, if you're using EQ try turning it off. If not, try turning it on and boosting the bass a little bit. To check if it is an issue with the device, try pairing it with other devices. Lastly, if the issue remains, try resetting it; while it is on, tap it twice and hold the button on the third tap for more than five seconds. You may need to 'forget' it on your device to pair them again. Please contact us if you need more help.