Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,933 reviews
Pros mentioned:
Sound quality
Cons mentioned:
Fit
Rated 3 out of 5 stars
Sound is good, but they don't stay in
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought these mainly to use while flying. They fell out over and over again. Great sound, but not great design for me.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
We appreciate the feedback you've provided to us. We understand that the product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Pros mentioned:
Sound quality
Rated 4 out of 5 stars
Great sound
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great and comfortable for working out and they do not fall out the sound is great. only issue is the sound cuts out every now and then
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 4 out of 5 stars
Great sound
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
They have a great sound! I would recommend this if you only need them to work out. The controls and phone call setting are now the best, but the sound it’s amazing for the price.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 4 out of 5 stars
Good quality wish they had more features
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great sound quality but I wish they had an app with more customization like the jabras or some other brands. Also only 45 min run time before they need charged in the case.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Cons mentioned:
Connection
Rated 4 out of 5 stars
Pretty good
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
They work about the same as the rest of them. Nothing special. Cuts in and out if you have your phone in your pocket. Size is fine. Low bass. Nothing special enough to buy outside a sale.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Pros mentioned:
Sound quality
Cons mentioned:
Volume
Rated 3 out of 5 stars
Low volume
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These were clear but the volume was very low. I returned them for JBL - Endurance Peak. Better volume and great sound.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Pros mentioned:
Sound quality
Cons mentioned:
Fit
Rated 3 out of 5 stars
Ok
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great sounds. Hard to keep them on. Falls out while running or biking. My ears may be to small for them.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
Thanks for your feedback about our JBL Free. We're always looking for ways to improve. We would suggest trying the different sizes of earbuds for a secure fit. Please reach out to our Customer Support if you need help with our products. http://bit.ly/30JI2G4
Pros mentioned:
Sound quality
Cons mentioned:
Fit
Rated 5 out of 5 stars
Great value
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Preferred the sound quality on these rather than my Powerbeats pro. But the weight on these caused them to constantly fall out.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Pros mentioned:
Ease of use, Sound quality
Rated 5 out of 5 stars
Great sound!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This product has exceptional sound quality, it’s easy to use and stays in your ear during workout or yard work. Good product!
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Rated 4 out of 5 stars
Couldn't find the right placement in ears
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I ended up returning these because I could not find a comfortable spot to keep these from falling out of my ears. I tried all of the earpieces and attachments. I found that I was catching them falling all of the time. This made it hard to do anything active while wearing them. Often I would catch them waist high as one was dropped out of my ear. Maybe it's just a combo of the device and my particular ears.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
JBL - FREE True Wireless In-Ear Headphones Gen 2 -
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The design is very good.
The sound is very clear.
This headphones is very comfortable and works fine.
I would recommend this to a friend
Pros mentioned:
Sound quality
Cons mentioned:
Fit
Rated 2 out of 5 stars
Headphones work well when they want to
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These buds produce good sound when you take the time to place them correctly in your ears, which is not always the case. They also tend to fall out regularly, and its a miracle I haven't lost one of them. They are bulky and do not fit well at all, no matter how many times you try to change out the fitter bulbs. My advice is to seek another product.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
Thanks for providing your feedback with our JBL Free. We would recommend using the different sizes of earbuds for a more secure fit. We're always looking for ways to improve. We'll forward this to the appropriate team.
Pros mentioned:
Ease of use, Sound quality
Rated 5 out of 5 stars
Great buy
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great sound. Easy to pair. Good sound for this price. Not too happy in a way though because its not dual.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Jbl headphones
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got a pair for my mom and myself for Christmas easy to set up, great quality, and come with a compact charging case
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Rated 4 out of 5 stars
Better Than Expected
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These wireless headphones certainly aren't for everyone. If youre an audiophile and desire amazing sound quality, these aren't for you. But if you're like me and use them while running and lifting weights, these earbuds serve their purpose very well. My only gripes with these are that their base is underwhelming (which is expected from warbuds), and that they have very extreme amount of audio delay. I estimate the time it takes for you to press play on your phone to when you hear music or a video is about 2.5 seconds. Otherwise though, these perform pretty well for their price!
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Pros mentioned:
Sound quality
Cons mentioned:
Fit
Rated 3 out of 5 stars
Great bday gift for my daughter
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The sound was awesome but they wouldn’t stay snug to the ear and would fall out. Had to exchange for iPhone ones
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
Thanks for posting a review of our JBL Free. We always look for ways to improve our current products and future product line. Your feedback is much appreciated.
Pros mentioned:
Battery life, Ease of use
Rated 5 out of 5 stars
Great
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Kid loved them but lost them after about a year... Very comfortable and the charge last long time... Easy to use
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Rated 4 out of 5 stars
Good for the price 3.5 out of 5 stars
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got these on sale which makes ine happy. After reading some reviews where people lose the signal, I don't have that problem. You just have to know what Bluetooth items you have connected and you won't have that issue.
Signal is very strong when I move room to room which is great. I had a pair of LGs which cut out even in the same room. And it connects really easily to all my devices.
Sound is good, but it could be richer/crisper. When turned up it just becomes loud, they could have made it a little clearer. Overall I am happy with them, they have some good qualities, but after owning them for about a month i would probably go with a different brand.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Pros mentioned:
Battery life, Sound quality
Rated 5 out of 5 stars
Ear buds
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love these. Sale price was amazing too! Charge fast and hold a charge a long time. Great sound.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Pros mentioned:
Battery life, Sound quality
Rated 5 out of 5 stars
Comfortable Design
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
These headsets are great.Not too heavy and the sound quality is nice.4 hours of charging is okay,but the carry case has 5 additional charges.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black