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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,933 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Okay product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok. They have great sound but disconnect alot.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice appearance , Very nice sound, Fits really well

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    A little large

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality was fine but they didn't fit in my ear comfortably. Just a little too big so with the movement I was doing they would fall out. Ultimately had to return them and purchase different ones.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    More for less

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These buds fit great, feel good after an hour in ear. The sound is on par with some of the better earbuds and they cost quite a bit less. The case is superb and holds the buds great with magnetic charge points. Harmon really makes jbl shine and it shows in these very well made earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Keep looking

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t last long. Sound was good at first but shortly after only one side would play, then people would say my calls sound distorted. JBL is usually a decent brand but they failed short on this one.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good sound quality, strong battery life

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good, my daughter love to wear all the time, its been about 1.5years and still working well, if its still holding good for my daughter rough usage, means this product is very well made.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds, sound great! Bought a second pair for my wife!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    JBL Wireless earbuds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing. The reason I gave a 3 star is because they are really heavy and uncomfortable. I have also already had to exchange them because the first pair I had fell apart.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that the comfortability of our JBL Free didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my teenage son, who absolutely loves them! No more complaints about not being able to hear on calls or online homework etc. They level of sound is adjustable so I don't have to worry about it being to loud either. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Exellent for running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fit just great and the sound is the Best, and is real great

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Decent for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent for the price but not really what I wanted. The sound was tinny and not much bass behind it. Also did not enjoy how the sound only came out of one speaker. Also the case is very big and clunky

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked these up on sale for less than $100. Sounds just as good if not better than the Bose. Only complaint is when I lay down on a bench they move slightly and doesn’t block out as much background and they don’t sound quite as good when laying on your back to exercise.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great product for running and walking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with this product. The bud stay in the ears well while running and walking. They recharge in the case, which makes sure they are always ready to go. I would recommend this to anyone looking for a good product at a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good wireless ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these ear buds. The fit is comfortable. The sound quality is good. I like that I can receive phone calls on these. Others say it sounds like I am on a speakerphone and the sound is very clear and understandable. I would buy them again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than expected. Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 21 year old son wanted a less expensive option to for gym use and workouts because he tends to lose those things quicker. He was pleasantly surprised with the sound and I’ve seen him wearing these around the house as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JbL always baby!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these on salt for 59$ I've always enjoyed JBL products and they always have met my expectations. This product is no different, I'm not sure i would pay full price for these, but on sale I would say its a solid value!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great wireless headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these at the gym and they still in place great. Rarely do I use them for calls, but when I do reception is good. The charging case is a little bulky, but does hold charge really well, I usually only charge the case once a month.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been disappointed with these headphones. The connection works well and is simple, and the charging pod works well. Sound quality is terrible compared to Apple ear pods (what my wife uses), so I find myself using them sparingly. I've never had any trouble with exercising in various earbuds...my ears are apparently squarely in the target size for manufacturers. But these fall out easily regardless of which sizing rubber I use because they are top-heavy. I now only use them occasionally for lengthy Zoom calls where I want to be able to walk around during the meeting.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We understand that our JBL Free headphones did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great in-ear headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was exactly what I was looking for in headphones. Great quality without the uncomfortable in-ear piece. These JBL have a soft cushy earpiece making them very comfortable. Sound quality and features are great too!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Gift for my son

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable, great sound, good distance of operation

    I would recommend this to a friend
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