Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,933 reviews
Pros mentioned:
Sound quality
Rated 3 out of 5 stars
Descent sound , nice and small
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This reviewer received promo considerations or sweepstakes entry for writing a review.
These are better than any product beats puts out. The sound is just a little better than ok. The ear buds fit very good . The down fall is the battery life. The life is very short. 2 1/2 to 3 hours .
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Brand response from JBL Support
Posted .
Hey there, we appreciate your feedback about our JBL FREE Wireless headphones. We're always looking for ways to improve so we'll make sure to forward your feedback to the right team.
Cons mentioned:
Pairing
Rated 3 out of 5 stars
Not great
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The sound is very tinny and has no bass response. I had some difficulty in pairing. The right one would pair but had difficulty with the left. I had to go on You Tube to find a solution.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Cons mentioned:
Fit
Rated 3 out of 5 stars
JBL FREE
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This reviewer received promo considerations or sweepstakes entry for writing a review.
They did not stay in my ear when moving around. They have no independent volume control if your phone is only but so loud Barrel I'm going to be so loud. I'm just got them, im not sure if i will keep them.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Cons mentioned:
Volume
Rated 5 out of 5 stars
Best Bluetooth in-ear headphones for$99
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Lightweight yet comfortable. Extra ear cushions like most in-ear buds. What I found was I cannot turn the volume up all the way, and the distortion is minimal. I recommend to friends or family this purchase: extremely pleased!
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Rated 3 out of 5 stars
Left earbud connection issues
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The ear buds works great. However, there are times when I am unable to sync the left ear bud. I noticed this occurs when the charging station has been unplugged for about a week. I only use the earbuds for working out so at the most it is only in use for 3-4 hours per week which should not be a problem with the charging station being drained. The last time this happened I had 80% charge on the right earbud but no power/sync on the left. Could it be that the left earbud is constantly draining even when not in use and connected to the charging station? If that is the case is it better to leave the charging station always plugged to an outlet?
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
JBL buds are great!!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great sound, fitting was a little tricky at first b/c I use them while cycling, but I adjusted to managing that issue. Overall I’m very satisfied with this product and the price wasn’t bad either!!!
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Great for the price
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I got these during a sale and I am not dissapinted. Love that all I have to do is pull them out of the case and they’re connected to my phone via Bluetooth. They sound great too! They compete with the higher end Bose speakers in my opinion.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Pros mentioned:
Sound quality
Cons mentioned:
Fit
Rated 2 out of 5 stars
They are ok
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Good sound quality but they are way to big! I can’t even smile or yawn while wearing them because they fall right out .
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Husband loves them
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought them for my husband to work with and they are great! Especially because if it dies he can put it in the case, charge it and wear the other one, so he never has to worry about not having one in.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 3 out of 5 stars
Great sound but not for wearing all day
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great sound. Only the right ear piece powers on and off. Would be great if both powered on and off since I only wear one so I could switch ears while other is charging.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Brand response from JBL Support
Posted .
We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Cons mentioned:
Fit
Rated 3 out of 5 stars
Sound is ok, easy to fall off my ears
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The sound is ok. When I used it I can hear someone else is talking.
Also it’s very easy to fall off my ears, I don’t know why so I haven’t used it much at all.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great earbuds!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The earbuds hooked up fine and work great! Tip: When synching to more than one devise, turn off one devise to synch to the other. This will prevent problems when synching to multiple devices.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great Product
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The headphones work great. I have not had any problems with them and I've been using them almost 2 months. Once I found the right earpiece(it comes with several sizes) they stayed in my ears well.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Best bang for your buck on sale and great sound.
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great true wireless for the money. Easily work and sound as good as my Jabra Elite t65’s that cost twice as much. Got these for the kid. Best bang for your buck if you get them on sale.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Rated 4 out of 5 stars
JBL- quality product.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall the quality is good but the sound is thin. In order to hear the bass, you have to really push the ear bud in your ear to hear it. Even after changing the different size ear pieces, it doesn't make a difference.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Definitely worth the money
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Super happy with my purchase. Let me tell you, they sound amazing, the clarity and the bass, the noise cancellation is amazing. Love how comfortable they fit inside my ear.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Cons mentioned:
Fit
Rated 3 out of 5 stars
Just OK for music
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you wanna do anything physical like run, crossfit, running up and down stairs DO NOT get these. if you're just using for headphones and nothing physical they're great.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
Thanks for your feedback about our JBL Free X. These headphones are best suited for leisurely music listening. We would better recommend taking a look at our line of Sports headphones if you're looking for durable and secure fitting earphones. https://www.jbl.com/jbl-sport.html
Cons mentioned:
Fit
Rated 2 out of 5 stars
There might be better options out there...
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This reviewer received promo considerations or sweepstakes entry for writing a review.
After purchasing an apple watch, I wanted smaller wireless in-ear headphones
And while I am quite fond of the JBL brand, these just don't measure up to their other products. I own over the ear headphones + a portable speaker, both excellent quality and I love them very much.
They don't last a very long time, hard to keep in ear, sound quality isn't the best. They serve their basic purpose, but I think there's other, better options out there.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
Thanks for taking the time in providing your feedback with our JBL Free X. We'd like to know more information about what issues you're having with the earbuds and try some steps. If you've had this product for not more than 30 days and must be purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Awesome
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works really really good. I am very satisfied with this purchase. Pairs easily and without issue. Sound is excellent. Utilize the rubber ear tips to find the perfect fit.
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Good wireless buds
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had these since last year and they’ve been great. Was surprised to find that the battery life is pretty good on these, and have not started to degrade yet compared to some other I have had
This review is from JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black