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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,933 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are used for everything from everyday use for music and telephone to game and Drum playing. They stay in place they protect his ears and are very easily charged and cared for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good Set.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First set stopped working less than 3 months after I purchased them. Thankfully i was within the warranty exchange period and was able to get a new set. So far no problems or issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good not great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for me and some JLab audio for my son I prefer the JLabs as these sometimes do not always connect easily to Bluetooth and it takes several tries to connect both at once

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Jen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bulky. Sound quality is not what I expected. Easy to use and connect quickly.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding ear buds. Have owned several jbl products and I am always totally satisfied with the sound quality. And the price was awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good set of ear buds.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit apprehensive about these when I got them. But very easy to set up and fits perfectly. I am very pleased and glad I received these.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a pair for my son and myself. He did the research and convinced me it was a good buy. I have to agree, they are comfortable and the sound is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say is that I am in love with these wireless headphones, the sound is great and they fit and feel comfortable !! Would definitely recommend these to anyone !!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, retails for $150 so you are obviously getting something nice now... good connection so far... fits perfectly, not a complain yet

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. Good for working out. I was in the market for the most loudest earbuds and choose these because of the JBL name. They do not disappoint

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Case too big

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad. I just did the job the way it supposed to, however the case is too bulky to carry in your pocket. Other than that it is good earbud

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    you get what you pay for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so I got this when it went on sale, I'm a jbl fan but these earbuds didnt meet my expectations...1. the sound is not in sync with the movie or clips I watch on YouTube. 2. when I reconnect sometimes I find the sound comes from my phone and not the earpiece. 3. music cuts off when I have my phone in my back pocket I don't know why. 4. the battery on this is not the greatest...but with all that said the sound is amazing

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Please try the troubleshooting steps on our support page article about "Bluetooth and Pairing" to isolate the issue with your JBL Free. You may contact us through our support page if you need any help. https://support.jbl.com/us/en/ JBL

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    HI FI results

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a great buy. I use these during my walks around the neighborhood and while doing yoga. I paired them up with my Samsung phone and they work great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good entry level buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall seem pretty good. First set of wireless buds so I don't have anything to compare them to. Was hoping for a little better sound quality for the price, but theyre not bad by any means.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    They are ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok. They sound great but my biggest thing I wish they had something to hook around your ears then they would be amazing

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best wireless ear buds & can't beat the price

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace my Samsung galaxy buds. Hands down better sound quality than Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate wires and this is a perfect way to be on the go while enjoying music or having a conversation on your phone. It was meant as a Christmas gift but ended up gifting myself

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not sure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted this for my Galaxy Note 9 but I couldn't connect the blue tooth so I needed to returned it. It is difficult to get store support during COVID or else I would like to keep it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very clear and can understand stuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best I’ve ever owned/used. I just don’t have many adjectives or adverbs in my vocabulary this a.m. - but saying best ever should be enough??? Ya think??

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Too bulky

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was great but they’re too bulky for my ears . I had to return them.

    No, I would not recommend this to a friend
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