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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,933 reviews
  • Rated 5 out of 5 stars

    Darron Sr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the wireless in esr headphones excellent product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heeeey lol I love the sound quality of these. I love JBL

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than Apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better sound quality than airpods. Would buy again and again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excelant soud, become heavy after awhile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the idea of wireless in-ear headphones. However, the weight and size make them uncomfortable after long periods of use.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Great bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits ear nicely with interchangeable ear pieces, the bass on them are great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Grandson loved them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent earphones I’d recommend this item borough as a gift and they loved them

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Ok sound but can’t get a good fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is decent...they are bulkier then I thought they would be and none of the sizes of “covers” seem to fit my ears so they tend to fall out after talking on the phone or exercising. I’m constantly readjusting them to make sure they stay in.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Poor battery

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound but the battery life is extremely short

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best fit are comfortable and do not feel the best music is heard

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    NICE BUT TO EXPENSIVE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A VERY GOOD EARPHONE BUT TOO PRICEY. DON'T LIKE PRICEY ONES BECAUSE THEY ARE EASY TO GET LOST.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just in the nick of time!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been great for my transition to virtual learning and work. I really appreciate them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Jbl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very good. I like the fact they stay in my ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them thinking I was getting something ok. It ended being great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a great buy. They fit well in my ears. Quality sound.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grandson says he like them lack of bass thro but he does think they are worth the price I paid

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy and effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The are almost completely sound-cancelling. Easy to connect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Christmas Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for wife, she loves them. She uses them all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Jbl made these nice only complaint is they slip ou

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice ear buds, they charge in case with extra juice in the case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use them while doing yard work. Can easily hear them over lawnmower.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I had high hopes for these...unfortunately they didn’t work out. A lot of other reviews talk about connectivity problems with the streaming device. However I had problems immediately. The right (master) earbud didn’t turn on automatically when removed from the case and would automatically sync to the left even though it is supposed to. I had to manually turn them on and off and manually sync the earbuds to each other. When I put them away, the left would automatically turn off like it was designed to, however the right would not. Think there was a problem with the master earbud, returned them.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your review, we'd like to check some settings on your end so we can find out our options. Please submit a case request and so we can assist you at www.jbl.com/support-contact.html . JBL

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