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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,933 reviews
  • Rated 3 out of 5 stars

    Received used headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this product online and received a broken and used pair. We could tell it was used because there was earwax on the headphones!!! The headphones also had a piece that was broken off.. we did end up returning the product to the store and exchanged it.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 4 out of 5 stars

    Awsome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people to work with. Excellent services A1 will do it again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm fussy. So they are fine, just were not for me is all.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL - FREE True Wireless In-Ear Headphones Gen 2 -

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loved these. They sound amazing..very clear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As great sound and fit the ears nice and comfortable

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    If you can afford better, buy better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these now for almost 3 months, I quickly realized they weren’t what I was expecting. I’ll be honest I jumped into this due to the price tag of these true wireless earbuds. They have a 4hr battery life which was fine with me because I thought I could switch from bud to bud. Without the right earbud the left one is useless. It only works if they right bud is charged and in use. For me specifically this is an issue but I can see how it wouldn’t be for others. As for the quality it’s plastic so don’t expect them to be able to survive a huge impact. My right bud (still works fine) cracked from a short fall onto the bathroom floor. Charge time is quick and the case has a good capacity in it.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for taking the time in providing your feedback with our JBL Free. We're always looking for ways to improve. The right bud of our JBL Free is the primary and the left is secondary. The newer models of our wireless headphones can be used independently, these models are our Tune 125TWS and Tune 225TWS. JBL

  • Rated 4 out of 5 stars

    Earbud

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very good and sound is super,fit I the ears good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for gym just wish they had more bass.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish all calls could be heard in both pieces instead of just the right ear bud

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless air buds work great. The sound is awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boyfriend said they worked good! Great buy for when he’s at work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the same as a year ago

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these as a replacement for the ones I had bought a year ago and I can definitely tell you the sound has changed it’s very much lower the base is almost nonexistent the pair from 2019 was definitely better quality and had a extremely better sound

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality from these earbuds!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for easy and convenient usage. Worth the buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish they had more listen time. But overall great headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ilike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exellen recommennd a frinend is good jbl exellentt

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for being my first bluetooth earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are comfortable good sound nice looking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my sister. She absolutely loves them. Took her a second to understand that the battery life promoted is what you get from the headphone charging port. So just FYI they will die in around 4 hours and you have to put them back in the box to charge then use again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gran rendimiento y calidad de sonido. Son cómodos y livianos.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product great sound nice size cant beat the price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect, great sound. I use them all the time,

    I would recommend this to a friend
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