Customer Ratings & Reviews
- Model:
- JBLFREEXWHTBT
- SKU:
- 6261395
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.
This summary was generated by AI based on customer reviews.
Okay listening
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. Not very great when your completing stuff and 1 of the headphones fall off and go crazy looking for it. Only downfall. The sound is okay compare to my Bose not close enough to compare. Bose always wins
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my 17 year old son and he loves them.
I would recommend this to a friendQuality earbuds for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of use, for the price sound quality is pretty good.
I would recommend this to a friendGreat product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy fit in ears with extra rubber pieces to make a custom fit.
I would recommend this to a friend- Cons mentioned:Fit
Bad Fit
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good, but the fit is terrible. Not comfortable at all feels bulky and kept popping out.
No, I would not recommend this to a friend Great fit and very loud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually have issues with earbuds hurting after wearing them for maybe 30 min. I wear these for 8hrs a day and they don't hurt. Plus they are loud enough to drown out the noise from the machine shop where I work.
I would recommend this to a friendLower tier Airpods
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do what they say, but unfortunately they do not hold any water to the monopolizing Airpods. Sorry I used these for approximately 2 weeks before stuffing them in a drawer and Sporting the Airpods.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work fantastic and charge in the casebquickly.
I would recommend this to a friendPretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Bluetooth earphones haven’t failed me ! Recommend
I would recommend this to a friendAwesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used reward points to purchase these earphones. I am very happy too have gotten them for free and after using them for some time now, I would have paid to have them. they are good ear phones.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them! He uses them for every day!!!!!
I would recommend this to a friend- Cons mentioned:Volume
I don't recommend it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont recommend this headphone. Because kind of pricy for money you paying. The valume is so low. It's not close to any apple or Samsung headphones
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Pros mentioned:Sound quality
Poor Battery life
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, poor battery life. I get more life out of my jlab air earbuds that with the jbl counterpart for a cheaper price.
No, I would not recommend this to a friend - Cons mentioned:Pairing
Does not pair well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left ear piece fails to pair with the right one more often than not. Not what I would expect from JBL
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Cons mentioned:Pairing
2 out of 3 worked
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought three sets of these for my kids for Christmas. Two sets worked fine and one set did not.
No, I would not recommend this to a friend Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it came with the option to put around your neck
I would recommend this to a friend- Pros mentioned:Sound quality
Nice sound, but. . .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned them. Could not figure out how to use one at a time. The right would not work if the left was charging. Sound quality was great.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for taking the time in providing your feedback with our JBL Free X. The right bud is primary and this is the only bud that can be used independently. The left bud is secondary designed to only pair with the right bud. If you need assistance with troubleshooting, you may call or chat with us here: https://support.jbl.com/
- Cons mentioned:Pairing
Wouldn't Pair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones mainly to use with my phone, which has a poor quality speaker. Unfortunately I never got to use them because they would not pair with my phone, nor my laptop. I followed the instructions to the letter but they would not pair. Eventually I had to give up and return them. Adding insult to injury, upon return my local Best Buy no longer had them in stock. I ended up paying more to buy a Jabra set.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your review of our JBL FREE TWS. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department. If you need any help with our products, kindly reach out to our Customer Support. http://bit.ly/3neeI5b
I love these headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are wonderful for bluetooth calls, as well as just listening to music! I read alot of reviews on other headphones and what I was most afraid of is that they'd be too quiet, but that is not the case! They work wonderfully!
I would recommend this to a friendNot bad for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these on sale for $80! You get what you pay for, quality is no where near the more expensive wireless headphones. If your on a budget, get them. If not, i would recommend Bose or Beats.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for the feedback about our JBL Free X. We're always looking for ways to improve. Please reach out to or Customer Support if you need any help. https://www.jbl.com/support-contact.html