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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,933 reviews
  • Rated 3 out of 5 stars

    it's ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I kept almost a week. The quality sound was ok, but couldn't hear for phone calls because of only one-mic. It is fine to listen to music, but not for calling, especially while driving.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 3 out of 5 stars

    Good for gym time, Battery life could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first they connected to my phone automatically. Not any more. Battery life is ok. They are great for gym use. I love to keep headphones in for phone calls too but battery doesn't last very long.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for the review, we appreciate the feedback you've provided to us. We understand that the product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 3 out of 5 stars

    Ok for music

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are ok to use for music and other small things but the battery doesn't last long. Had them for 6 months and fell apart and didn't get a warranty so that's how it goes.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Ear buds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved my jbl speaker so bought these and did not like them. Only worked 1 time and then next time only 1 would connect

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for bringing this to our attention. We would like to work with you directly to troubleshoot and get your JBL Free TWS working as it should be. Please contact our customer service at. https://bit.ly/2WocMfi JBL

  • Cons mentioned:
    Pairing

    Rated 2 out of 5 stars

    Didn't work well for me

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These didn't work for me. Couldn't get them to stay paired to my devices. Returned them for AirPods instead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    BROTHERS MFC L 2750DW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clearly the Best Brothers Wireless printer. It was a breeze to set up and get going. Prints fast and quite. The Print quality is very good. I highly recommend this printer for home or office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound and bass.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drive a lot and is important to have my JBL Bluetooth headphones fully charged. Very comfortable. Clear phone calls. I would like for them to last me little longer before next charge. But overall I'm happy with my purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Nice try.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of life is low with these ear buds, quality of sound is also low. Case is bulky and not pocket friendly.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for taking the time in providing your feedback with our JBL Free X. We're always looking for ways to improve. We have a wide variety of True Wireless headphones. We can recommend our JBL Tune 220TWS or Live 300 TWS. You can also search for JBL True Wireless headphones here on BestBuy. JBL

  • Rated 5 out of 5 stars

    Quality/Comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good quality the earbuds are very good they stay in when doing anything that consit of movement they wont come out and very comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbud

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great earbud by JBL 3 months now still sound the same way when I bought. They did a wonderful job with design and protecting case. I went bought a second one for my wife

    I would recommend this to a friend
  • Cons mentioned:
    Pairing

    Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on sale. As a few people have mentioned, started having pairing issues. I ended up returning the product.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    They don't stay in very good.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    8( not a fan. They fall out to ez. More aaa not good headphones even for quality material.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback about our JBL Free. We're always looking for ways to make our products better. If you need help, please contact us through this link: http://bit.ly/2n1WABW JBL

  • Rated 5 out of 5 stars

    Itty bitty but gritty

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small but tough ear set . Dropped in water and still played well no problems . Charges well and case is well made . If you need a set head phones that can take beating and still work well buy buy buy .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have done the research on this product so I was comfortable with my purchase. But once I bought it I was very impressed with the quality. Great buy and price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Earbuds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds! The only thing that I don't like about them is that you can use the right one by itself or to turn on and you can only use the left one to change songs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice earbuds at a great price. They have very nice sound for their compact design. They also have a great battery life. I usually get a week out of one charge using them 3 hrs a day.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    just good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a good earpiece but the only down that I did not like it is that on calls you can just hear one side of it, so I returned

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for the review, we appreciate the feedback you've provided to us. We understand that the product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 3 out of 5 stars

    Not for all day use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound good, but will not last all day. My wife is a dog groomer and was looking for something to last all day. Max she gets is 3-4 hours tops.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 5 out of 5 stars

    Best wireless!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best true wireless i have ever own!.. They actually stay in my ears and the charge is great. Greatly appreciate the rechargeable case and can't beat the price!!

    I would recommend this to a friend
  • Cons mentioned:
    Pairing

    Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things were great at first. After a few uses they don’t hold a charge and now are not even pairing with my iPhone. I can’t even get the right ear bud to turn on. I have had these less the 3 months but I am out of my return window of course. Really disappointed with the amount of money I spent. Let’s see if JBL or Best Buy stand by there product.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Please do the troubleshooting steps outlined in these articles. 1. Cleaning instructions for re-establishing charging. 2. Bluetooth troubleshooting, 3. How to reset True Wireless Stereo Headphones. You can go to this webpage by accessing the link provided. https://bit.ly/2WocMfi JBL

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