Customer Ratings & Reviews
- Model:
- JBLFREEXWHTBT
- SKU:
- 6261395
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Not stay fit while active life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to keep it in place even with the adjustment silicone cover. May be my personal experience.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you. https://bit.ly/2zwFkYM
So so wireles buds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are decent but nothing to brag about they are loud enough to Listen too but not London enough to cancel out noises.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Cons mentioned:Fit
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very functional if you have a active lifestyle as they can easily fall out. I had myself and multiple others try it out. I use them for work but after a couple hours tops the buds start wearing on your ear. For some, that doesn’t last a full work out.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your feedback. Please access the link we've provided to know more about our JBL Free TWS. https://bit.ly/3ftBHr3
- Cons mentioned:Fit
Meh ear phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to put in my ear and for them to stay there. Didn’t like the feeling .
I would recommend this to a friendBrand response from JBL Support
Posted .Our JBL Free comes with 3 sizes of ear tips (S, M, L) that you can play around with. Once you've found the right fit, they are very comfortable to wear.
Love Them
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of the Apple AirPod type ear buds because they always fall out. These JBLs don’t fall out, nor do I have to adjust any while walking/running/biking
I would recommend this to a friend- Cons mentioned:Volume
jbl free
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound Quality is lacking. They are not loud enough and the bass is very minimal...
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Excellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More than what I expected. I bought a different brand which was 30% pricier than buds and had to return because if poor quality. I'm glad in the decision that I made.
I would recommend this to a friendOk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good while they worked... after a few month I had a lot of connection issues, so I stopped using them
No, I would not recommend this to a friendEarbuds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these and returned them right back. Don’t get me wrong, there JBL earbuds but I wasn’t liking them
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your feedback. We would love to know what your challenges are with our JBL Free TWS and to see if we can find ways to make this a better experience for you in the future. Please contact our customer service at. https://bit.ly/2WocMfi
Didnt perform as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was okay. The bluetooth connection lost connection occassionally. I bought another pair of headsets that performed better.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The were terrible. They sounded great with music but that was it. Made terrible phone calls.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback about our JBL Free. We're always looking for ways to improve. Please reach out to our Customer Support if you need any assistance. We're here to help.
https://support.jbl.com/us/en/
Awesome Ear Pods!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my boyfriend for Christmas and he loves them! They seem to have some features my Ipods do not have and that makes me jealous!
I would recommend this to a friendProduct keep dropping my connection to internet.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not totally happy because everytime I use I need to uninstall the earphones and reconnect. When they work great but not ease of use.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Pros mentioned:Sound quality
Should have listened to the reviews
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound pretty great when they work. They dont seem to stay in sync with each other very well. The right one loses connection all of the time and if you watch a movie with them on your phone they lag behind in the dialog. I even exchanged them with JBL and the next pair was just as bad. Do yourself a favor and pass on these
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
JBL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound quality, however it dies too quickly! Needs to make the battery on them last longer than 2 hours.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
It's so so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first i think this one will good, because i used to have jbl before. But i don't like it. Then i return it to store
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Cons mentioned:Fit
low performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It falls everytime and the sound is fair. But they need to do something. More attached to the ear
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for the review, we appreciate the feedback you've provided to us. We understand that the product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Another Christmas gift
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 4 pair of these and I think my husband liked them the most. He loves how they charge, and he can barley hear me when I am talking to him.
I would recommend this to a friendBass isn’t deep
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought that these would have strong bass but I was disappointed. I wouldn’t recommend if that’s what you’re looking for.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Not a good investment
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is horrible... they say 3 hours, not so...maybe 2 if you are lucky and thats just listening to music. The sound is average with little base but there is no distortion, background noises unless they are loud, get filtered out on calls. Driving with a window open and on the phone isnt possible, itll sound to the caller like you have a vacuum running on the phone. The case is supposed to recharge the buds 4 times but on average i get 2 recharges before both need to be plugged in to the charger. Overall they arent bad but way overpriced ...I think i paid $119 for them. They are actually in the $50 to $75 category. If the battery lasted longer I would give them 3 stars.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We'd like to get more information to help you out with your JBL Free, please contact our JBL Customer Support team for assistance: https://support.jbl.com/us/en/.