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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 1,933 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great works good and the price was unbeatable I recommended!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Low Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately these earbuds have decent sound, but little battery life. They are mostly comfortable. I will be returning these and researching something else. Sorry JBL.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    They ear buds was all that

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were real discomfort and were falling off I lost one in the airplane so when I got off the airplane have to look for it thank God I found it I didn't like them that's why im giving bad review.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for the feedback you've provided. We understand that the product didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 5 out of 5 stars

    Wireless Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave as a gift and my daughter loved them. She gives them 5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves these and the case they come in. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent birthday gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my wife loves them...good birthday gift for her celebration

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for the better price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the better price, I will recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are great. Super durable, and fit in my ears perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good headphone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, enjoy my headphones. I would not change them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints! Great for the gym. Never fall out of ears!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Battery Life!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound, comfortable, portable, with a great battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and affordable. Love them very much ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it sound is great !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them ! Got them for my husband and no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product .. good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service Great product Easy play and great sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hands free

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable sometimes you forget it's in your ear

    I would recommend this to a friend
  • Cons mentioned:
    Pairing

    Rated 1 out of 5 stars

    Defective out of box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right earphone will not charge, unit will not pair, reset, or do anything once fully charged. Looked online and it's a common problem, sometimes after just one use (none in my case)

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We are sorry to know you are experiencing issues with your JBL FREE, please contact our tech support line for troubleshooting or warranty, thank you. JBL

  • Rated 5 out of 5 stars

    Perfect for the husband

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was pleased and now he can be hands free with great quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase. These bluetooth headphones are top notch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work great for when I’m working out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best ear phones that I have used. Will keep these forever

    I would recommend this to a friend
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