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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 1,933 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very good buy. Exactly what I wanted. True value for money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them on sale... No regrets, they sound great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Sound, Comfort, Size and Easy-to-Use!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JBL - FREE True Wireless In-Ear Headphones Gen 2 clearly earn the name ‘Free’. These are the smallest wireless in-ear headphones I’ve yet tried. ‘Smallest’, however, isn’t the primary point. Are they good? Yes! PROS - The sound is high-quality with just the right amount of bass - strong but not overwhelming. - Controlling small, wireless ear buds can be difficult and, sometimes, painful. These are simple, easy and painless. Excellent. - Making calls and using my smart-assistant also worked well. - The included case provides up to 20 hours of charging, has an attractive and useful form-factor and the earphones are easy to place in and take out. CONS - There are no ‘cons’ with what these offer. - The only thing to consider is that, with the snug fit, you cannot hear much of what is going on around you and need to take them out for conversations. For a little more investment, you can find true wireless ear buds that include the ability to use the microphone to hear ambiant sound. They usually include noise cancellation features as well. All-in-all, the JBL - FREE True Wireless In-Ear Headphones Gen 2 are a solid, quality product and the most comfortable, easy-to-use and mobile pair I have yet used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them Can’t believe I wanted so long to buy them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice gadget

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this gadget, it’s perfect and very comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect for working out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for working out. Stay in place and great audio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my dad on "Fathers Day" and he is loving it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never comes out of ear while working out!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my son and he liked them very much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good pair

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and comfortable in ears and slim cas is worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have bought more than once

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work amazing! I’ve bought two sets now as gifts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits in ears nicely and doesn't come out during workout

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bang for your buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfort while working out at gym.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the gym

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them they are great for the gym or to workout!!

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Pretty much horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sub-par battery life. Meh sound. Restarted themselves constantly. HUUUUUUGGGGEEE case. I didn't want to believe you get what you pay for in this product category but I was wrong.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your review on our JBL Free headphones. On a full-charge, these headphones have a total play time of up to 4 hours and can re-charge from empty in just 2 hours but it definitely isn't normal for it to keep restarting itself. We're always looking for ways to improve so we'll make sure to forward this to the right team but we also want to improve your experience with us. If you haven't yet, please reach us through here and our Customer Support team will be happy to help you with your options: https://support.jbl.com/us/en/ JBL

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the gym. Like the case they are stored in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than Airpods

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this and got it on sale. I use this everyday

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great Sound, Not Great Charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazingly sounded earbuds, and after almost 3 months the magnet on the buds and charging case don’t work. Other than that, batter life is at 4 hours, and the fact you can’t use one without the other one being synced up.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your review, we'd like to check some settings on your end so we can find out our options. Please submit a case request and so we can assist you: www.jbl.com/support-contact.html JBL

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and the best part they were on sale!

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Not great headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clunky. Sound quality was shockingly poor for JBL. They fell out of my ears a few times with how large the back is. Returned within the 14 days

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

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