Customer Ratings & Reviews
- Model:
- JBLFREEXWHTBT
- SKU:
- 6261395
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.
This summary was generated by AI based on customer reviews.
These earbuds work great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds work great and are good price!!!!!!!
I would recommend this to a friend- Cons mentioned:Volume
Volume very low.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is very low tried on multiple devices. AirPods are louder. Don’t expect a whole lot from wireless earbuds unless the have an amplifier.
No, I would not recommend this to a friend Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rxcellent. Sound. Just a little low on phone calls
I would recommend this to a friend- Cons mentioned:Fit
They broke before I could even use them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried changing the earbud covers so they would fit my ears but the whole piece broke off while I tried taking it off. It was very disappointing!
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Loved it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these ear buds for my fiancé and he loved them!
I would recommend this to a friend- Cons mentioned:Pairing
They Suck
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was too much additional work to get the left to pair to the right and the phone. After some research, I found this was a common problem. I returned them.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Pros mentioned:Bass, Battery life, Sound quality
Amazing
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the smallest, most comfortable wireless headphones I have ever tried. The battery life is incredible, I get about 4 hours from these little things at a time. Actually longer, I take them out at lunch and they still have life in them. I toss them in the charging case and get another full charge in no time at all. I can make it thru a day at work only charging them while I take a lunch. The charging case adds an additional 20 hours worth of charge to the headphones. The case can get a full charge in about an hour. Sound is quite good. The range of the treble and bass is really surprising considering their size. My only complains are odd ones... I have a cold and can sneeze for 5 or 6 sneezes in a row. The headphones stay in place. As soon as I blow my nose, the left headphone falls out. Has happened 3 times today. Started taking them out before blowing my nose. The second gripe is a design oddity that I could knock a star off for, but these headphones are too good for that. There is no volume control on them. You have to change the volume from your device.
I would recommend this to a friend - Cons mentioned:Fit
Cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buds didn’t stay securely in my ears when walking. One drop and the shell on the left bud broke in two. Pretty expensive to be so cheap.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
- Pros mentioned:Sound quality
Don't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good except for the fact that your phone must be within 12" of the earbuds. Any farther away and the sound cuts in and off!!!!!
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You might find this on a killer deal but that’s for a reason this is my second pair, return the first ones because they kept disconnecting and so are this one they work for a while and now they are disconnecting it’s really annoying, my phone is on my pocket and they sound like if I’m out of range.battery life it’s not that great either
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Terrible headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy these again Id rather rather have no headphones than these. They hurt my ears like crazy and the sound quality is terrible, battery life is terrible too! Bad product all around
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Poor Sound and really bulky!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these to use while at work. I am a mechanic and wanted something that have good fit. Was very disappointed in the sound quality in this product. there is no volume control outside of the input from phone. The volume is actually louder on my phone than when headphones were in my ears. they were also very bulky and attempted to use different fitments supplied unfortunately they would not stay comfortable in my ears. I actually returned theses to the store for a full refund. Very disappointed JBL.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Good, not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth kicks in and out, not their best earbuds, but it works for what I need. Oh and only the right earbud works when using it to answer the phone...meh
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
not so great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are clunky and the battery only lasts about 2 hours. I don't like the fact that in order to use the left one I have to have the right one out of the charging case.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're always looking for ways to improve. The right bud of our JBL Free is the independent bud while the left bud is only made to pair with the right. The left bud can't be used on its own. Please reach out to us if you need help: https://support.jbl.com/us/en/
Terrible Sound, Zero Bass
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased theses on Black Friday for my wife and ended up purchasing her the AirPod Pros instead. For $50 I decided to keep them, however after the first song I listened to with these I immediately packaged them back up and am returning them. The sound quality is terrible, absolutely no bass, and they’re raspy. So glad these didn’t end up as a gift, extremely disappointed. They are comfortable, but that’s not enough for me to make up for the poor sound quality.
No, I would not recommend this to a friend- Cons mentioned:Pairing
Bad choice of headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These suck. The left earphone unpairs every time I use it and it’s not easy to get them paired again.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for bringing this to our attention. In the event that left and right ear piece pairing is lost, power on both ear pieces and press the buttons 3 times on each ear piece to initiate re-pair.
- Cons mentioned:Connection
Dosnt link auto
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dobsnt keep charfw after a hour of listening. Poor sound and connetion. Hangs up in middle of call and sound is horriable
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL FRee did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Cons mentioned:Fit
Falls out of your ear
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my other JBL products. This one is subpar. It kept falling out of my ear no matter what I tried.
No, I would not recommend this to a friend SAVE YOUR MONEY AND STAY AWAY FROM JBL PRODUCTS.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were a great alternative to Air pods at first . After about a week of moderate use, the left earbud stopped turning on and stopped pairing after I charged them . I tried everything, but the earbud wouldn’t even charge in the charging case or even light up . Then soon after the right earbud would turn on and off. So obviously these were defective. Good thing I had warranty. I just exchanged them for AirPods Pro .
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your feedback. It's unfortunate that we were not able to work with directly to troubleshoot the issues you've experienced with our JBL Free TWS. If you have questions or concerns about any of our products please don't hesitate to contact customer service at. https://bit.ly/2WocMfi
Terrible quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but don't stay charged, even when not in use. Wouldn't reccomend. Expected a lot more from this brand. Loses charge in4 hours
No, I would not recommend this to a friend