Customer Ratings & Reviews
- Model:
- JBLFREEXWHTBT
- SKU:
- 6261395
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connection
POOL FUNCTION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad function, hardly to connect to devices, and can not automatically switch from listening to phone call. Don't buy!
No, I would not recommend this to a friendBrand response from JBL Support
Posted .You can pair your JBL Free X to your phone with these steps. First, make sure both earphones are charged. Once the right earbud is removed from the case, it will turn on automatically and enter pairing mode. The LED indicator shows alternating blue and white. From your device turn on Bluetooth then search to connect JBL Free. If the earphones would not pair, long-press the JBL Logo on the right earpiece for 8 seconds to it in pairing mode. The LED indicator would blink white and blue. If the left earbud is not syncing with the right earbud, you may tap both earpieces 3 times simultaneously to re-connect. For phone calls, the headphones automatically switch into mono, for a more natural call experience. If the connectivity issues persist, please reach out to us through this link: https://www.jbl.com/support-contact.html
- Cons mentioned:Connection
poor conductivity, volume to low
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.left ear piece kept disconnecting constantly, took it back had the same issue,using on a samsung galaxy s10+
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve. Please contact us through this link so we can further assist you: https://bit.ly/2zwFkYM
Average ear buds.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these ear buds, because JBL’s products are supposed to be very good..... They need to do more work on these particular ear buds.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Not the bestbut fair for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good enough for the price but not the best quality I'll have to admit.. and had to go to geek squad to figure out how to pair it...
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Cons mentioned:Pairing
I returned them because of Bluetooth connectivity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worked for a while, but then they would not pair with my device any more, so I returned them.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Cons mentioned:Fit
Doesn’t fit in my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did chance this device for another type, because this doesn’t fit in my ears and every time it felt down.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback about our Free X. We're always looking for ways to improve. We would suggest trying out the different sizes of ear tips (S, M, L) to have the desired fit.
- Cons mentioned:Fit
Too big for small ears
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you have small ears, do not buy this earphone, it will fall out from your ear.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Our JBL Free II comes with three different sizes of ear tips, S, M, L. We're almost sure one of these sizes will fit you comfortably. If your headphones did not come with the ear tips in 3 sizes, you can contact our customer service and we'll have those accessories sent to you asap. Here's the link: https://bit.ly/3cMUCNk
- Cons mentioned:Connection
disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First few days, they were working fine. Now they disconnect often, very annoying.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free TWS didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. Please reach out to our Customer Support if you have concerns, we're here to help: https://support.jbl.com/us/en/
You have been Warned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I totally dislike these ear buds ! ! I am sooooo disappointed that I missed the cut off date to return the is it 14 days or 30?? If its 30 I still have time. These are the WORST Not user friendly Only the right one comes on easier than the left. You might get carpal tunnel testing to push and fer the left one to work.bit pauses then it plays sometimes delayed. Oh how I dislike these what a waste of my money and my time
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We'd like to work with you directly so we could try some troubleshooting with your JBL Free True Wireless. Please reach out to our Customer Support through JBL website.
- Cons mentioned:Fit
Garbage product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Too big to be comfortable, or even fit in ears. Looking to return these.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Left earbud was DOA
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One earbud was DOA. Had to return. Worth spending the extra for samsung.
No, I would not recommend this to a friendIt does hold the charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed sound it’s ok but it doesn’t give the amount of time on it says on taking on the phone
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is tinny with little to no bass. Not worth it even at half price. Will continue to search for a good pair.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback. Please choose the tip that makes the best seal with your ear canal, since bass reproduction is very dependent on this seal.
Does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After taking this out of the box, the right earbud did not work/would not turn on. Since the left side needs to connect to the right to work, both earbuds are useless. Tried to get warranty service but since I am abroad at the moment, their is no service center where I can get this serviced. JBL needs their quality control to improve.
No, I would not recommend this to a friendEhhh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband got these as a Christmas present and we are now upgrading to the AirPods. They are just not his style at all.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for posting a review. We're always looking for ways to improve. We'll share your feedback about our JBL Free to the appropriate department.
- Cons mentioned:Fit
Go Wired
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not impressed.Not much bass.Fell out every time turned head sideways.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
JBL earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for a day, then one of the ear buds stopped working all together. Returned for a full refund.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your review of our JBL Free. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
- Cons mentioned:Fit
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t fit in you ear well and the charging case broke in 2 days.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Right side only functions
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did own this product for few days and my experience have been, the right side only works and if that runs out of charge, yiu have to keep it out of the charging case in order to use the left ear piece. Once you attempt to place the right piece in charging case the left side disconnect. Not worth a buy.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
They don't work well.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair I bought the left ear bud was DOA. Went to Best Buy and exchanged them. Second pair works but they wont stay connected to each other. They constantly go in and out of sync which makes for a terrible listening experience. Probably should just return them but going to hold on to them for now and consider it a loss since they were on sale for $60.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.