Customer Ratings & Reviews
- Model:
- JBLFREEXWHTBT
- SKU:
- 6261395
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Horrible item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They do not stay in your ears and you can hear sound outside of what you are listening to
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Cutout
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried using them for my phone calls and they would cutout multiple times so I returned them.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us on our JBL Free. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Much better options on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 hours if you’re lucky per charge, spends the last 30 mins beeping at you that they’re dying. Save your money.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Cons mentioned:Volume
Low
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My cheap skull candy headphones are better. I wish that they were louder.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're always looking for ways to improve. We'll make sure this gets to the right team. Please reach out to us if you need help: https://support.jbl.com/us/en/
- Cons mentioned:Volume
JBL headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had no way to control the volume when using them with my TV.
No, I would not recommend this to a friend Do not buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like them whatsoever. I should have known how bad they were just by the price alone.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for taking the time in providing your feedback with our JBL Free X. We're always looking for ways to improve. If you need any help with our products, please reach out to our Customer Support.
Poor charge.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product Does not hold a charge so I will return for another product that charges better.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Please try the troubleshooting steps on our support page article about "Battery and Charging" to isolate the issue with your JBL Free: https://support.jbl.com/us/en/
- Cons mentioned:Fit
not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really painful to use falls out and hurts your ear the whole time
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Price is great Quality is not.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great when they work. That however was only for a very short time as one of the buds went out and this is a known problem with these that I did not find until after. Customer service was helpful to get us a way to send these in for repair but I didnt buy them to use for 2 weeks then repair for the next 2 months.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us for your JBL Free. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average sound quality. Heavy in the ear. The large body is uncomfortable. Sending back.
No, I would not recommend this to a friendDon't fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We tried each size earbud and none fit securely. We'll have to exchange for a different brand of product.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Hi Dyna, thanks for your review on our JBL FREE Truly Wireless headphones. We're always looking for ways to improve so we'll make sure this gets to the right team. If there's any thing else we can help you out with, feel free let us know through here: http://www.jbl.com/support-contact.html
poor quality and low volume
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price 100 dollars but sound low and being this jbl the apple sounds a thousand times better bluetooh is disconnected and you can not use only one with the apple if I could this I will not recommend it if you like the good sound totally disappointed and load Very slow after two hours I only charge 30% and the last thing you can not turn up the volume and there is no app
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Just not good.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these in ear headphones to use during workouts. The music was cutting in and our even though my phone was either in my arm band or in my pocket. Terrible bluetooth connection. Found a much cheaper alternative wireless headphone which are working out great.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Cons mentioned:Fit
1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t fit right they’re real easy to lose I only use it twice
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback about our JBL Free truly wireless headphones, Javi. We're always looking for ways to improve so we'll make sure this gets to the right team. For any additional concerns, submit a case request through the link below and we'll be more than happy to assist you: https://support.jbl.com/us/en/
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product I still have it . Recommended ….
I would recommend this to a friend- Cons mentioned:Fit
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get them to fit comfortable in my ear.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for taking the time to provide us with your feedback. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Slightly dissapointed. Will be returning.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont hold a good charge, talk time low and distance from phone isnt far
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage... smelly garbage the kind of trash that you find in dumps, never have I regretted buying a pair of headphones, Sometimes that would connect other times they wouldn't and to top it off had to return a couple of pairs cause after a few months they would stop charging. Do not buy these.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .That's not the experience we want you to have. Please contact our customer support so we can check on your options. https://bit.ly/2WocMfi
Ok purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only last 6 hrs and they non brand items that last close to 10 hrs
No, I would not recommend this to a friendJBL Gen 2 Earphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t hear phone calls nor could other end. Comfortable to wear.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.