Customer Ratings & Reviews
- Model:
- JBLFREEXWHTBT
- SKU:
- 6261395
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.
This summary was generated by AI based on customer reviews.
Jug salsa mine yum
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modems muzzle maximization launches missile mixes mixed mixed
I would recommend this to a friendPoor quality’s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable. On and off reception. Not happy with this item
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
No good buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having to take back as only 1 of the ear buds actually works
No, I would not recommend this to a friendUncomfortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All I can say is uncomfortable! Also one earbud constantly cut off
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
JBL earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Muffled sound Limited features Ear buds aren’t comfortable
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Bluetooth
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ik ear buds not what I wanted need louder volume in buds
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Hear but uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are very uncomfortable for those who have small earlobes.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Do not fit inside all ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most retail stores allow for 30 days from Dec. 26 to return items to the store for various reasons. I was literally two days past the "cannot return" date, due to work, and being out of town, and was told NOTHING could be done, and now im stuck with these headphones I have no use for. Lame.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .The return policy of our products purchased from our website (jbl.com) is for 30 days. We'd like to know more about the reason why you wish to process the return. Please reach out to us, and we'll help you with your options. https://www.jbl.com/support-contact.html
Not expected sound from a JBL product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not expected sound from a JBL product, nice fit, but need a better sound
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Hi there, thanks for the feedback. We're always looking for ways to improve. We'll pass this along to our development team.
Okay but too big for ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to wear so they did have to be returned they kept falling out
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for the review, we appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Bluetooth is trash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When phone is in my pocket, the bluetooth cuts out about every 30-60 seconds. Granted it reconnects almost instantly, but every song I listen to, I experience a quick second of silence in the middle of songs. Garbage headphones for the price. Wish I read more reviews prior to purchasing.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you. https://bit.ly/2zwFkYM
Not too great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound normal but no better than beats for the price
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Painful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very uncomfortable after like 10 mins Of wearing it
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Hate them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.JBL speakers are nice in sound and are really loud so when I purchases these earbuds I’m thinking I’m getting a good quality and they were horrible only the right one works. The sound is really low, they were all around bad. I returned them the next day
No, I would not recommend this to a friendBrand response from JBL Support
Posted .This isn't the experience we wanted our Customers to have with our products. Thanks for providing your feedback. If you need assistance with any of our products, you may reach out to our Customer Support. https://www.jbl.com/support-contact.html
Meeehh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone are okay overall ! You should know that they will hurt your ears after 10-15 min of using them , they take forever to connect via Bluetooth and you can’t use just one ear. If you own a iPhone, I recommend investing on the AirPods !
No, I would not recommend this to a friendNot worth the hassle
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones, and I allowed them to charge fully before use. Unfortunately after the first time powering them on, one of the buds did not work. I quickly returned them, and I have no intentions of getting another set.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your feedback. It's unfortunate that we were not able to provide troubleshooting or replacing your unit with a working JBL Free TWS. If you have questions or concerns with any of our products, you may contact customer support at. https://bit.ly/31uxRHB
Good fit, poor sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound quality. They fit comfortably, but no low end bass.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
too bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the sound not bad just a bit too bulky stuck out of ear to much
I would recommend this to a friendIt’s good sound but it’s easy to break.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make more quality in order to compete with other earbuds.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for the review, we appreciate the feedback you've provided to us. We understand that our product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Needs work
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones don't stay charged long enough for the price
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for the review, we appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.