Customer Ratings & Reviews
- Model:
- JBLFREEXWHTBT
- SKU:
- 6261395
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.
This summary was generated by AI based on customer reviews.
King23
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not ever get theses again they are not worth 5 cents Not a good reception drops calls sound terrible. I return to store with no problem.
No, I would not recommend this to a friendWon’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud stopped working within 10 days of usage. Bought on 14th Oct and returned the product on 25th Oct. Will not recommend this product.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage !!! I bought these on a special pre Black Friday sale and return them the next day. Cheap feel, cheap sound, expensive even on sale.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our Free II TWS didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Junk, do not buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for 2 months. Stopped working randomly. Rubber wraps also get worn out and stretched and slide off leaving it unable to charge or use. Sad coming from JBL.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for the review, we appreciate the feedback you've provided to us. We understand that the product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product had to be returned because it didn't work well at all. Please discontinue.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us for your JBL Free. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
literally disintegrates
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awful headphones. right earbud fell apart and the product is now unusable. waste of money. get galaxy buds instead.
No, I would not recommend this to a friendWireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones were given to me as a Christmas gift, I have had them 2 1/2 months and now they will not hold a charge. I do not recommend purchasing this product.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Poor sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been having issues all along, most of it with the quality sound, i can get better and higher sound on my jlab basic ones
No, I would not recommend this to a friendCame apart in only a few days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Typically I am JBL fan however these came apart after only a few uses. I took them back. Decided to go with Airpods instead.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Lasted about a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great while they lasted. These were a Christmas gift and they stopped charging yesterday January 26th.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Please try the troubleshooting steps on our support page article about "Battery and Charging" with your JBL Free X. https://support.jbl.com/
Not worth the cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very disappointed. Left ear don't work without the right. Listening time is awful and battery life is bad. Returned
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Don’t buy this
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My left ear stopped working not even a whole week of having it I’m going to return it today
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We always aim to deliver a great experience. We're sorry to hear about what happened to your earphone. Thanks for taking the time to bring this to our attention. We will use your feedback to make us better.
Really bad Quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy these. They are just a waste of time and money. They have no bass at all and they hurt your hearing. I don’t recommend.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for posting a review, Saitama. We're sorry to hear about your experience. We'll pass your feedback to our development team to improve our current products and future product line.
Jbl wireless earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality I purchased this jbl wireless earbuds for my husband one work and the other didn't even work
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left earbud battery gave out in just over a month from the purchase date making the thing useless.
No, I would not recommend this to a friend- Pros mentioned:BassCons mentioned:Connection, Fit
Great with flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am satisfied with these earbuds in terms of audio quality, they have good bass as well which I enjoy. Being able to listen to music with no cord is a necessity if you want to work out, but these headphones have a shortcoming in this scenario as they have no structural support (such as a hook) to keep them in your ears. Even with the provided ear pieces, I find that the left bud falls out of my ears as I am working out or eating while the right ear is fine. The biggest flaw in these earbuds is connectivity issues. Rather frequently, the buds will act as if they are paired to the device, but no audio is playing, forcing you to go through the 15 second process of putting them in the case and removing them, then waiting to connect again. Oftentimes I have to do this twice before I can use them, taking a minute or more, and sometimes only one ear decides to have audio playing even when both are connected. While the battery life is adequate, 4 hours is a bit low and I constantly have to stop using them to charge. The low battery alert on the headphones are also annoying, stopping all audio in one ear every 2 minutes to alert you the battery is low, and then the other one follows suit asynchronously. The case is far bulkier than other wireless earbuds, more than 2x the size of Airpods cases, making it difficult to carry in your pocket, plus it doesn't have a USB-C charging port, but rather the dated micro USB, which is unacceptable considering the hefty price. I bought these earbuds for 50% off and find that for that price they are amazing, however I don't believe they are worth the same price as Galaxy Buds or Airpods in terms of value and I could never spend $150 on them. Plus the lack of an app that allows for volume customization, these earbuds seem neglected and overpriced.
I would recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback about our JBL Free X. We're always looking for ways to improve. To sync the audio with the two buds, you can simply tap both three times to initiate re-connection instead of placing them back on the case. We highly recommend to charge the earbuds as soon as it's showing it has a low battery as this helps prolong and maintain the life cycle of the battery. Furthermore, we have a newer and improved True Wireless Earbuds available with the features you're looking for: Supported Type-C USB cable and JBL Headphone App, this is our JBL Live 300TWS. Please visit our website for more information. Thanks!
Waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one headphone is stopped working and charger is not working. Don't know why I have purchased it.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for bringing this to our attention. We would like to work with you directly to troubleshoot the issues you're experiencing with our JBL Free TWS. We would also like to get more information from you for us to check your options. Please contact customer service at. https://bit.ly/2WocMfi
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I paid even on sale I can barely her the person speaking. I wished I did more research
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your review of our JBL Free. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department. If you need any help with our products, kindly reach out to our Customer Support. https://www.jbl.com/support-contact.html
right earbud does not work.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great at first, but then the right earbud stopped working. not worth the money.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We're sorry to hear about what happened. Please contact us, so we can check your options: https://support.jbl.com/us/en/#contact
Terrible product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earphones are not working! Once you try to pair them, the right earphone does not work.
No, I would not recommend this to a friend