Customer Ratings & Reviews
- Model:
- JBLFREEXWHTBT
- SKU:
- 6261395
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.
This summary was generated by AI based on customer reviews.
1st pair broken, 2nd pair broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not good both broke in less than 1 month and now too scared to go into the store to return.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're always looking for ways to improve. Please reach out to us about your JBL Free X, we're here to help with your options.: https://support.jbl.com/us/en/
Wouldn’t stay charged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got for my sons Christmas gift and he never would hold a charge. Very disappointing to a kid when a gift doesn’t work
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at https://www.harmanaudio.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Pass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These worked very well for the first day, then after a night of charging never worked again.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
JUNK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.barely lasted a year and I hardly ever use them which equals the definition of JUNK
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for bringing this to our attention. Please contact our customer service so that we can get more information from you and check your options. https://bit.ly/2WocMfi
I do not recommend it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the worst headphones I've ever had , They have a short load duration and are uncomfortable for travel
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Bad earphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to hear and cheaply made. Wouldn’t tell people to buy them. They are very cheap
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
- Pros mentioned:Battery life, Sound qualityCons mentioned:Connection
Solid Alternative to Apple
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been apprehensive to get a pair of truly wireless earbuds because I've seen all the terrible reviews, and they are pretty expensive. I did research for months, and I settled on the JBL Free Second Generation. In short, these are fantastic earbuds. In my daily usage, the 4 hour battery life claim is accurate. The sound quality is ok out of the box, but once you use the equalizer you can tune them to what you want. Let me tell you, I would more often wear these now than my Sony MDR-XB950BT headphones. These things bump. One thing you have to be careful of is making sure the fit is correct. If you don't get the fit absolutely perfect, you won't get anywhere near the sound quality you could get. One thing that has annoyed me is that the connection isn't always superb. There are some times that the connection randomely drops but hooks right back up so there is a skip in the music. A couple of times they have not connected right to my phone so I had to put them back in the case and pull them out again to reconnect. Other than that, the battery life has been fantastic, the sound quality has been great, and the fit has been comfortable and they stay in my ear. Overall, even though there are a few hiccups, these are a solid alternative to the dorky looking AirPods.
I would recommend this to a friend JBL - FREE True Wireless In-Ear Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very poor quality, the signal breaks when you are listening music.Lately
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We'd like to work with you directly to try some troubleshooting steps with your JBL Free X. Please reach out to our Customer Support. We're here to help.
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on these headphones were terrible. I bought the jaybird and they sound great.
I would recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big company make bad product only one side work the sound very normal Don’t buy
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
only one at a tjme
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am still unable to hear from both earbuds. this is very irritating to me
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We would like to get more information to help you out, please fill out the self help service link so we can assist you:https://bit.ly/3hH8oBR
not compatible with my gadget
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.there was a buzzing sound and it was hard to connect on my phone. i got frustrated.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us.
We'd like to work with you directly so we could try some troubleshooting with your JBL Free. Please reach out to our Customer Support through here: https://bit.ly/2Jc8wJp
Horrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for AirPods. These did not sound great at all. Really a letdown for JBL.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Ear Blue tooth
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work after 45 days very bad quality it's not worth buying
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for taking the time in providing your feedback with our JBL Free X. We'd like to know more information about what issues you're having with the speaker and try some steps. If you've had this product for not more than 30 days and must be purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
Not very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fall out of ears constantly and not the best sound quality, better off getting air buds from Apple
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one earpiece would charge. Definetely not the quality that I expected.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Jbl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds kept disconnecting from my cell phone and wouldn't let me reconnect bluetooth.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Try to delete/forget your JBL Free under your Bluetooth settings. Once done, put the earphones in pairing mode to re-connect. If it didn't work, please do the reset procedure. Here's how: With the ear pods placed in the charging box, and charging actually taking place, press and hold the button on the right pod for about 5 seconds. The LED on the pod goes out and turns on again. This will restore to its factory default. Please note that charging must take place for reset to work. If the charging box battery is empty, please re-charge the box first. In case you still need help, please contact our Customer Support team at https://support.jbl.com/us/en/.
- Pros mentioned:Battery life
Very comfortable in ear headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite completely wireless earbuds yet. They connect quickly and seem to have no trouble with audio playback. The earbuds stay in the ear well if you rotate them 90 degrees. The range is pretty good as well, you can also get the two earbuds fairly far apart without them cutting out. The battery life is good and the charging case feels solid. I've tried quite a few different brands of in ear headphones/earbuds but these are my favorite so far. The bluetooth connection is great. With many other earbuds they cut out briefly when I walk or move. These don't miss a beat. It is amazing how far you can separate them and they don't loose the signal. If you are looking for some in ear headphones, I would highly recommend these.
I would recommend this to a friend Nice idea with poor durability
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 3 weeks. Kudos to Best Buy for taking it back immediately.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
JBL - TRUE WIRELESS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had bad experience with this ear headphones
No, I would not recommend this to a friend