Customer Ratings & Reviews
- Model:
- JBLFREEXWHTBT
- SKU:
- 6261395
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.
This summary was generated by AI based on customer reviews.
They got broken after 3 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They got broken after a couple of weeks. The left one is no working anymore.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We're sorry to hear about your experience with our JBL Free. Please reach out to our Customer Support so we could try some troubleshooting steps and check your options. We're here to help.
Other person on phone call can not hear my voice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I use this headset and have a call, then other person reporting the low voice.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Clip 3 did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you. https://bit.ly/2zwFkYM
Don’t bother
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have researched better it came with only one side working .
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Please try to reset the earphones if this can help fix the issue:
Place both ear pods in the charging box, while the charging box is plugged into a power source.
Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults.
If the issue persists, please contact our customer support for assistance in checking your options: https://support.jbl.com/us/en/?basketContents=&basketUrl=https://www.jbl.com/cart#contact
Worst buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ever in less than a week one side bud stop working
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We recommend trying to check if the earbuds of your JBL Free are able to charge, to do this, the light indicator on the bud must light up to show that it is charging. Please make sure that the charging pins are free from any dirt or residue to ensure that it has direct contact to charge. You can also see other steps and recommendations on our "Battery and Charging" support page article here: https://support.jbl.com/us/en
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Call quality was terrible I returned them ASAP now i know why they were on sale
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're always looking for ways to improve. Our JBL Free X automatically goes in mono mode when a call is received for a more natural call experience. Please know that if you having issues with our products, you can contact us so we could try some troubleshooting steps. https://support.jbl.com/us/en/
Disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One quit working within 2 weeks. Toll back and purchased samsung.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Save your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems with syncing. One will sync, and drop the other.
No, I would not recommend this to a friendHurt your ears poor battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugs hurt your ears and ear buds don’t stay charged long while using
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Negative
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked for me, mines must had a defect......
No, I would not recommend this to a friendDon’t wast your money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound very disappointed. Jlab sound way better for a cheaper price.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We're always looking for ways to improve. Thanks for your feedback. If you need help with our products, please reach out to our Customer Support via chat or email. http://bit.ly/30JI2G4
microphone very bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound it’s very bad, has the microphone just for one side
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They make a weird popping noise in my ear when I’m on a phone call
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Looses signal often. Short talk time and Long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for what I needed. Can't use each ear bud separatley.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Stay away from this product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this earphone. Poor quality, not working.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
No good..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy these they are no good and they fall out of your ears .
No, I would not recommend this to a friendBrand response from JBL Support
Posted .This isn't the experience we wanted our Customer to have with our JBL Free X. These headphones have included earbuds which can be used interchangeably for a more secure fit. If you need help, please reach out to our Customer Support. https://support.jbl.com/us/en/
Music
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return it. One of the ear buds don’t work
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I make calls only one work, I was very disappointed.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for posting a review. What you are experiencing is normal. The JBL Free will automatically switch to mono mode on the right earpiece when the call starts. After the call ends, stereo music mode will automatically resume.
- Pros mentioned:Battery life, Sound quality
So Free JBL True Wireless In Ear Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The True Wireless In Ear Headphones gives a great rich sound with easy Bluetooth pairing. It has a convenient Juice box that gives you an hour extra in 15 minutes for those long workouts. The no pause music feature when answering phone from other ear bud is cool and something you don't see on other in ear buds. The ear bud sleeves is a nice bonus and comfort while in use and hardly notice when wearing. Overall a great pair of wireless in ear headphones that durability and features rival the best.
I would recommend this to a friend Only right side works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left drops out after 1 min. Common problem on google
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality, works very bad in exteriors, nice size
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review,
Your feedback will be communicated to the proper department to improve our current and future product line.
If you encounter problems with your product, please submit a case request at https://www.harmanaudio.com/support-contact.html and the Customer Service team will be more than happy to further assist you.