Customer Ratings & Reviews
- Model:
- JBLFREEXWHTBT
- SKU:
- 6261395
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.
This summary was generated by AI based on customer reviews.
JBL FREE Gen 2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JBL makes wonderful products and this headphone is awesome.
I would recommend this to a friendAight
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Little bit uncomfortable at first takes some getting used to
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for taking the time in writing a review. We're here to help if you need any support. You may also send us a case request at https://www.jbl.com/support-contact.html and our customer service team will be glad to assist you.
- Cons mentioned:Pairing
The Worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for a week and the left earbud randomly stopped working/pairing with my phone. Returning. Don’t waste your time and money.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Disconnect frequently, left pod especially
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I read the reviews before purchasing. As I am sitting here typing, with my headphones connected via Bluetooth to my mac, they are cutting out about every 3 seconds. I have other Bluetooth headphones that I connect to the same mac and have NEVER had this issue with connection. The left earpiece also disconnects frequently. Really had high hopes for these, but this is unacceptable at this price point.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .This definitely isn't the experience we'd like for you to have with our JBL Free Truly Wireless headphones. We want to see how we can help you — if you haven't already, please reach out to our Customer Support so we can come up with options for you. Here's how: https://support.jbl.com/us/en/customer-service/contact.html
Hard pass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave out after only a few months as they no longer wanted to charge.
No, I would not recommend this to a friendUncomfortable and controls stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Their bulkiness makes for an uncomfortable fit. I have to constantly readjust because it feels like they are going to fall out. Even worse, the "pause" and "skip" functions which are applied by tapping either the right or left ear bud, stopped working after a week. Now, the ear buds connect just fine but I have to is my phone to pause or skip a song. I'm very disappointed with these.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We would like to work with you directly to help you with your issue. Please submit a case request at https://www.harmanaudio.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Wish it worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The right earbud will not charge or is defective in another way. The white light comes on for about 10 seconds when placed on the charger then it turns off. When I attempt to use the button for any command it does not respond. Only used earbuds one time.
No, I would not recommend this to a friendWorst customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is the worst I've ever seen in my life for there products. For $180 for a pair of earphones i expected more from a brand like this i wouldn't recommend any jbl product to anyone
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for taking the time to provide us with your feedback. We are sorry to hear that our Customer Service did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our quality and development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Bad l!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst!! I hate them ! Do not buy! If you disconnect from blue tooth while in use they will not pair again automatically until you place in charging case !!
No, I would not recommend this to a friendGood but only for a few weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After four weeks, the left side stopped working. I have tried to fix the problem following closely the instructions manual without results. If anyone could give me advice to solve this, please.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Fail to pair after 2 uses
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are going back. I should have payed more attention to the prior review because many people reported the same problem. I don’t recommend these ear buds.....
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for sharing us your feedback. It's sad to hear that you're having issue with our product. To make you have a better experience with our products and services. We would like to help you out with your concern. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
sedrtyhu
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i would love to try it but could not buy it becuase i dont have that type of money
No, I would not recommend this to a friendBAD CUSTOMER SERVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible product - do not buy - Harman JBL does not honor warranty
No, I would not recommend this to a friend