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Customer Ratings & Reviews

JBL - LINK 20 Smart Portable Bluetooth Speaker with Google Assistant - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 283 reviews

87%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 7 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
  • Rating: 2 out of 5 stars

    Good speaker, terrible app

    Posted
    ShrewConsumer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The speaker itself is probably pretty good, but the Google Home app that controls it sucks. Contrary to the instructions, you can't make calls with it. There are no controls to adjust the speakers sound--like bass & treble. The app doesn't have a way to easily change WIFI networks. And once you disconnect from one, it's almost impossible to connect to another. The Google Assistant also cannot play music from your personal library on Google Play Music. It only plays Google play stations. And as usual, Google tech support NEVER responds to emails.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great blue tooth speaker!

    Posted
    ninjabreadgirl
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    Overall this is a great Bluetooth speaker. The Google Assistant was easy to set up. Google Assistant works great with most music apps EXCEPT the Amazon Music app. Google Assistant will not recognize the app. You may still use the app, but you can't say "ok Google play Amazon music". It's a great quality speaker, just lost a star because of Google vs Amazon beef.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Speaker, Work-in-Progress Google Assistant

    Posted
    DarthNeyehilus
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    Having previously owned a UE Boom, I really didn't think sound could get much better; boy, was I in for a treat. Enter the JBL Link 20. For starters, everything past the test of standard things: water resistant, shock and dustproof, can clip onto a backpack (just like my UE). Better yet though, the speaker comes with Google Assistant, albeit with some quirks. You have to go through the app in order to access the function, and some may find that cumbersome. However, the actual Assistant function is pretty good, and I found decent response times. The speaker gets loud, and has a solid bass to back it up. I found the battery to last about 7 hours continuous play (even though the box claims 10) which is not bad at all. A great sounding and loud speaker, just with some quirks. Still recommended.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good for sound, bad for Smart function

    Posted
    TrueReviews20
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    JBL has been making great portable bluetooth speakers for a while and were one of the first to dominate the market. This speaker itself has really sound, but I'm very disappointed with the Google Assistant integration. It's very poorly integrated, takes forever to get going, and depends heavily on the app. To compare, Amazon's Alexa device basically has no dependence on an app after you set it up, aside from detailed customization and adding skills. Of course, that's more for the powered devices not for portable, but it's my understanding the portable speaker functions similarly. If you are looking for a portable bluetooth speaker, JBL is definitely a great brand to go for. However, I would suggest a model without the Google assistant function. Pros: Sound Loudness Design Accessories JBL includes a wall charger and cable which is nice since many high-end speakers only come with the cable. They are colored bright orange which doesn't match the sleek black look of the speaker. The speaker itself is heavy and feels like it's quality. The sound is superb. I was pleased with the balance of sound but the bass could be much. I felt it was either muddy or not packing enough punch at times. Although overall the sound quality is excellent and can fill a patio or medium size backyard. Perfect for small gatherings. Battery life has been good, I keep it plugged in when I'm outside. Cons: Google Assistant Setup Connections Overall, Google Assistant is still behind Amazon's Alexa system. The gap is closing but the capabilities are still not fully matched. When it works, the response is quick and accurate. Setting up the speaker was a breeze but its requires a google account and the app on your phone. The big problem is that it has to connect to the app on your phone to work, it cannot work based on WiFi alone. This is a huge disappointed. The speaker turns on by itself after inactivity. When you turn it back on it has to reconnect to WiFi and your phone, which takes quite some time and doesn't always work. They really limited the capability of this speaker with these problems. It gets stuck trying to boot up and I cannot even connect via bluetooth to stream music to it. Very disappointing. There is no AUX in and no USB port to charge your phone or other device. Both are commonly found on other devices.

    No, I would not recommend this to a friend