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Customer Ratings & Reviews

JBL - LINK 20 Smart Portable Bluetooth Speaker with Google Assistant - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 285 reviews

87%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 7 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
  • Rating: 2 out of 5 stars

    Too many bugs

    Posted
    lamar310

    Decent speaker with ok sound quality that's ruined by bugs and glitches. This speaker has connection issues with WiFi, the sound is flat with 0 bass, and it only gets song requests right about half the time. I bought a HomePod and it blows this speaker away on every level.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound

    Posted
    Supertrucker8019
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I really like this jbl 20 speaker. I use it at the pool and it's perfect. At home this speaker is on my night stand in my bedroom. Absolutely perfect with the google home. I can turn my light on or off while in bed and have it play some music while Im relaxing . My only negative that I can think of would be theres not a lot of bass. That's understandable for this size. Don't get me wrong, it still sounds great and I plan to get another one for sure.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Limited Google Assistant

    Posted
    Baja

    One of the major features of this speaker over other JBL speakers is that it comes with support for Google Assistant. However, it seems that you can only link one Google account at a time, which pretty much means that only one person can use all the available features, as it does voice detection to access information available from your account (Calendar, Location etc). Others can do things like play music or Netflix, but the most interesting and useful features will be limited to only the person that links their account. If you are just looking for a plain old BT speaker, then go with JBL Charge 3. It has twice the battery life, it can act as a powerbank to charge your other devices too, and you can get it for almost half the price. If you are interested in a Google Assistant capable device, then look at Google Home or something else. Overall as a speaker it's ok. I expected it to be a bit louder. It has pretty poor performance in bass tones for my taste, but otherwise the sounds is very clear.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Link 20 just ok!

    Posted
    Anoyed

    The link 20 is a good speaker with great sound. I find that when plugged in or on battery, the speaker turns off after a period off inactivity. have to get up and turn back on and wait about 1 minuet for it to connect. That defeats the purpose of having a google assistant speaker. when I am elsewhere in or outside of house sitting down, I want to be able to ask google assistant to do something like turn on lights or play a song. I can walk to light switch in same time as it takes to turn on link 20. Thats the charm off having a google home speaker, always listening for when you need it for something. understand it has portable battery, but should not turn off just to save battery. when plugged in it should always stay on. do not want to buy a google home for the always listening. ! speaker should do it all. do not want to have 2 speakers. Do not think many people will buy speaker when 3rd part companies have already started making battery basses for google home. I got it for battery and portability. will stick with a google home for now!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome sound with built-in smarts

    Posted
    TechnicallyWell
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    Sound Quality The JBL Link 20 features two 10W drivers and can get loud enough to fill a large room with music without distortion. As is typical with many JBL products, the sound quality is very good with crisp mids and highs and adequate bass, although I was expecting a stronger bass response from a speaker this size. That's not to say the bass is bad: the lows are enhanced nicely and do not muddy the sound. But it won't give you a strong "thud" like the bass-enhancement feature of the Sony SRS-XB30. Unfortunately, there does not appear to be any type of EQ setting or bass enhancement feature for the speaker. Design The JBL Link 20 sits tall (8.3 x 3.7-inch) and can easily be carried from room to room, although holding it is a little awkward due to the wide size. A fabric mesh surrounds the speaker. The power and mute buttons are located on the back of the speaker while the Google Assistant and volume controls are located on the top as well as two microphones. Four white LEDs on the front of the speaker indicate when Google Assistant is listening. Near the bottom of the front, 3 white LEDs in the shape of the classic WiFi symbol show you the signal strength (and seem to flash if it temporarily loses connection). There are also 5 white LEDs located on the back of the speaker, directly above the power button, to show you how much power is remaining. Features The most notable feature of this speaker is that it is powered by Google Assistant. The Google Home app guides you through the setup process of connecting it to your WiFi, giving the speaker a name, learning your voice and connecting it to your speakers. The Google Home app also installs JBL's software updates to the speaker, which is nice as you do not need to download a specific JBL app to manage the speaker. The Google Assistant does an excellent job of hearing my "Hey Google" command from across the room, even if it is already playing music. You can ask Google to play music from supported services such as Google's own music service, Pandora and Spotify. Unfortunately, Slacker Radio (one of my favorite streaming music services) is not directly supported by Google Assistant, so I can not activate Slacker Radio by voice. However, the JBL Link 20 acts as a Chromecast Audio receiver, so if I have the Slacker Radio app open on my phone, I can cast the music to the speaker without needing to pair via Bluetooth. Slacker Radio will continue to play on the Link 20 via WiFi, even if I kill the Slacker Radio app on my phone. The JBL Link 20 can also be linked to other Google Home speakers for multi-room sound. Google Assistant can also do things like check your Google Calendar, play the news and control smarthome devices. However, the JBL Link 20 cannot make phone calls at this time like the Google Home speaker. Battery Life and Portability The built-in 6000mAh battery gives you up to 10 hours of sound and portability, allowing you to carry it around the house or even out in the yard, if your WiFi extends that far. For times when you're away from home, you can pair the speaker via Bluetooth to your phone to play music. However, without a WiFi internet connection, the Google Assistant won't operate. It can not "tether" off your phone's mobile internet connection via Bluetooth (but it could if you set up your phone as a mobile hotspot and used another phone to configure the JBL Link 20 to connect to that hotspot... a somewhat convoluted process). The battery can be recharged in about 4.5 hours using the included 2 amp Micro USB charger. Summary The JBL Link 20 is an excellent speaker based on sound quality alone, but the built-in Google Assistant feature makes it even more of an excellent value. It lasts up to 10 hours on a single charge and can play music directly from Pandora, Spotify and Google Play Music via WiFi by using voice commands.

    I would recommend this to a friend