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Customer Ratings & Reviews

JBL - LINK 20 Smart Portable Bluetooth Speaker with Google Assistant - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 285 reviews

87%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 7 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
  • Rating: 5 out of 5 stars

    Not so good!

    Posted
    Justblaze
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I didn't have grata expeerience using this JBL Link 20. The speaker went out and WiFi had problems staying connected.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent Sound and Google Assistant Integration

    Posted
    nhtechie
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    I'm a bluetooth / Smart Speaker aficionado; my friends call me an audiophile, but I'm not sure about that. I do know highs and lows so I know what I like and have exposure to other Smart Speakers. I own the Amazon Tap (and dot), Google Home (and mini) and the UE MEGABLAST, along with miscelaneous waterproof Bluetooth speakers. From a Smart Speaker perspective, I like it - mainly because I feel that the Google Assistant is superior to Alexa. From an audio perspective, this speaker isn't as clear as I feel that it should be. There isn't a JBL App to tune the treble or bass (I've tried 3) and there'sn't an equalizer in the Home App (like with Google Home), so it's what it's. Initial setup had issues connecting to WiFi, which resolved itself when left alone for 5-10 minutes (seems as if it rebooted a few times). After a self-sleep, I've had issues with it connecting to WiFi as well and it took a few extra manual power off/power on attempts for it to chime that it was ready. I'm giving this a 3 because 3.5 isn't an option and here's the run-down as to why: Not as audibly clear as other speakers (to me, it's a deal breaker) Power Saver while on battery is a full shutdown. This causes a longer boot-up + sometimes there's a WiFi connectivity delay. Google Assistant doesn't know how much battery is left - so you have to look at the lights WiFi LED is always illuminated (wasting battery? @@@@@@@ Pressing the button and asking a question won't utilize voice pattern match (duh), so it won't know who you are (schedule, etc) Had some Google Play streams stop playing The button at the top isn't a little screen for animations, which I thought it was looking at it on the website (FYI) Doesn't disconnect devices streaming via Bluetooth when interacting with Google Assistant Works well as a Cast device and Cast Groups Waterproof Decent sensitivity to "Hey / OK Google" Controls are consistent with the Google branded devices (read: IFTTT, HUE, Logitech) Like the other Google speakers, the lights are orange when Mic is muted If you like the Google Assistant and are a fan of the JBL brand, the price tag is a bit high - so you may want to look at the smaller version to save a few bucks (but read the review of my fellow Tech Insiders first) as well.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Too many bugs

    Posted
    lamar310

    Decent speaker with ok sound quality that's ruined by bugs and glitches. This speaker has connection issues with WiFi, the sound is flat with 0 bass, and it only gets song requests right about half the time. I bought a HomePod and it blows this speaker away on every level.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good speaker, terrible app

    Posted
    ShrewConsumer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The speaker itself is probably pretty good, but the Google Home app that controls it sucks. Contrary to the instructions, you can't make calls with it. There are no controls to adjust the speakers sound--like bass & treble. The app doesn't have a way to easily change WIFI networks. And once you disconnect from one, it's almost impossible to connect to another. The Google Assistant also cannot play music from your personal library on Google Play Music. It only plays Google play stations. And as usual, Google tech support NEVER responds to emails.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good for sound, bad for Smart function

    Posted
    TrueReviews20
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    JBL has been making great portable bluetooth speakers for a while and were one of the first to dominate the market. This speaker itself has really sound, but I'm very disappointed with the Google Assistant integration. It's very poorly integrated, takes forever to get going, and depends heavily on the app. To compare, Amazon's Alexa device basically has no dependence on an app after you set it up, aside from detailed customization and adding skills. Of course, that's more for the powered devices not for portable, but it's my understanding the portable speaker functions similarly. If you are looking for a portable bluetooth speaker, JBL is definitely a great brand to go for. However, I would suggest a model without the Google assistant function. Pros: Sound Loudness Design Accessories JBL includes a wall charger and cable which is nice since many high-end speakers only come with the cable. They are colored bright orange which doesn't match the sleek black look of the speaker. The speaker itself is heavy and feels like it's quality. The sound is superb. I was pleased with the balance of sound but the bass could be much. I felt it was either muddy or not packing enough punch at times. Although overall the sound quality is excellent and can fill a patio or medium size backyard. Perfect for small gatherings. Battery life has been good, I keep it plugged in when I'm outside. Cons: Google Assistant Setup Connections Overall, Google Assistant is still behind Amazon's Alexa system. The gap is closing but the capabilities are still not fully matched. When it works, the response is quick and accurate. Setting up the speaker was a breeze but its requires a google account and the app on your phone. The big problem is that it has to connect to the app on your phone to work, it cannot work based on WiFi alone. This is a huge disappointed. The speaker turns on by itself after inactivity. When you turn it back on it has to reconnect to WiFi and your phone, which takes quite some time and doesn't always work. They really limited the capability of this speaker with these problems. It gets stuck trying to boot up and I cannot even connect via bluetooth to stream music to it. Very disappointing. There is no AUX in and no USB port to charge your phone or other device. Both are commonly found on other devices.

    No, I would not recommend this to a friend