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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.5 out of 5 stars with 867 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, battery life, price, and wireless connectivity of the LIVE 500BT Wireless Over-The-Ear Headphones. They appreciate the fantastic sound, comfortable fit, long battery life, and affordable price. However, some customers have concerns about the volume, portability, app, and ear pain. They find the volume to be low when connected to a TV via Bluetooth, the headphones to be bulky for daily use, the app to be unnecessary, and the headphones to cause ear pain during long-term use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 867 reviews
  • Rated 4 out of 5 stars

    Great for the price.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked these headphones but they aren't as good at noise canceling as others but still really good for the price. The inseam of the actual cup has started to come up and I don't know why it is irritating but not to bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great All Around Headphones!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These JBL headphones are awesome! The features are great, pairing is easy and you can pair with multiple devices. Talking mode so you can hear someone without removing them off your ears.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Worked great for 24 hrs. but flamed out quickly

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this item on sale and it sounded amazing out of the box but after 24 hours I had to return them because the headphones would not turn off or connect to my iPhone. I attempted to reset it and turn it off but had no luck. Since they have a long battery life I didn't have the patience to wait for the battery to run out. I was really disappointed about this experience. I think I might've just one that was faulty.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Accomplished what I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product because my other wireless ear phones don’t block out enough background noise. While these don’t completely cancel out all background noise, they get the job done.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    JBL is like Apple products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure how these are so well rated - went through TWO with the exact same issues. Mic distortion with pc 5.1 adapter, and my pixel 4... Would drop signal with both, and were brand new... then after a week the battery decay is noticeable. lasted 20 hours, then 18, then 12 after all day uses. first pair lasted 3 months until this happened, then second went down and just brought back for oodles of issues. Pairing with assistant was AIDS with a GOOGLE PHONE, and would always have their software messed up and never update firmware for either products. Probably the issue! Said needed to be 40%, was 100, and mic always messeded up unless I reset the headphones or repaired? Their customer service is daft! this was both headphones! Bought skullcandy crusher evos instead... tenfold better for the price, 40 hour battery has been going for 2 days all day and only 93%. not 40 hour, and adjustable haptic bass feedback with physical slider. never a drop, never a mic issue, software has built in ear doctor treatment with pings to properly give each ear frequency depth along with bass frequencies. ya JBL, can you do that? then an equalizer, 3 modes for cinema, music, and podcasts. JBL is like apple products - overrated, undercut parts, and I'm going to do a breakdown video of these live 500bt and the JBL Free Live earbuds. Those earbuds are AWFUL for 150, i can get better Bluetooth connectivity from 20 dollar headsets. i go into a parking lot and it connects to EVERY BLUETOOTH DEVICE. PING PING PING STATIC STATIC STATIC. Also, earbuds had 24 hour battery, but reconnected so much more like 6 hour. also no software support for the ear buds, a firmware update might fix, but you say buy newer products that fix the issue that AREN'T ON SALE. so sale items are defective? special k; potassium. Also cheap buttons, they all lost firm connection after a week. Don't buy JBL, Skullcandy is leagues better for the price. Plus SK supports mental health right through their app with specialized headsets only for charity and through them, does JBL care about mental health or degradation of our worth to theirs not degrading? I think not. These reviews seemed very forced, no offense y'all, might investigate 342/492 paid customer 5 stars. seems forced to get sales. delete this? I'm outting on google too, lemon products that should be marked down to 70 dollars. not on sale for that. Peak Apple trickle to other companies. youtube.com/satansviolin. LOTS of reviews about to be uploaded, at least 12, doing all at once. then breakdowns when I repurchase these and the ear buds.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We'd like to work with you directly and try some steps with your JBL Live 500BT. Please reach out to our Customer Support. https://support.jbl.com/us/en/ JBL

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you download the jbl app it gives you options on customizing sound, how much bass you want and so on. I personally would want more bass, but for the price of them it isn't too bad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    My son likes them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased them for my son so I didn’t have to hear what he was playing. They have eliminated the sound and he enjoys not hearing what I’m watching. They work well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all of my speakers and headphones are all JBL brand cuz i love there products. they make quality sounds, never get disappointed yet so far im loving it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    real nice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really nice headphone. Good sound. You can count on JBL to have a quality product. I use them nearly every day.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    JBL Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a gift. So far, it appears to be a decent set of headphones. East to use and pair up. Having the option of going wired is great; particularly when you dont want to talk out loud.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Loud and clear

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loud and clear sound But personally din’t like it because make you fell wired when are listening music and walking just not for me

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      This isn't the experience we want our customers to have. If you've had this product for not more than 30 days and must be purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi JBL

  • Rated 5 out of 5 stars

    Purchased these headphones as a gift

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these headphones as a gift. So I haven't personally used them but my cousin has nothing but good things to say about these headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    sound was good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of sound with these headphones was fine. We ended up returning them because they hurt our head, it felt like they were pressing too tight

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve our products. If you need help, reach out to our Customer Support. http://bit.ly/30JI2G4 JBL

  • Rated 5 out of 5 stars

    JBL-Live 500BT Wireless Over the Ear Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is literally plug and play. Other than it compresses my ear for an extended of time use, it is an EXCELLENT product with built-in micro-phone,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never owned a JBL headset before, but I had heard they were good, so when my previous headphones broke, I decided to try something new and these are an amazing replacement

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good wireless headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well, though sometimes does not connect properly. Also, originally it would not turn out even after charging. But the issue resolved itself as I was planning to return.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as loud as I expected. Fairly easy to use, but the buttons could be a little confusing to some. I would definitely want more bass.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Live 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Decent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality headphones at a decent price but they don’t come with an optical port that would help connect them to most new TVs.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Live 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 4 out of 5 stars

    Good for the price, but has some issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say that these are technically worth it, considering the price. But the sound quality isn’t great, and the sound spills out of the headphones, easily heard by others nearby.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    She loves them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves them. A bit annoyed because my girl has her phone full of games and apps so she doesnt have the space to download the apps to be able to use them to their full ability.

    I would recommend this to a friend