Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.5 out of 5 stars with 867 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, battery life, price, and wireless connectivity of the LIVE 500BT Wireless Over-The-Ear Headphones. They appreciate the fantastic sound, comfortable fit, long battery life, and affordable price. However, some customers have concerns about the volume, portability, app, and ear pain. They find the volume to be low when connected to a TV via Bluetooth, the headphones to be bulky for daily use, the app to be unnecessary, and the headphones to cause ear pain during long-term use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 867 reviews
  • Rated 5 out of 5 stars

    Great value!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I also bought the Beats and these are honestly about as good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Birthday gift for a 10yr boy.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his headphones and couldn't be happier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and connect to your phone and my Daughter loves them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good could be better

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are alright. next time I will go with the Bose.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones for the price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with purchase. Would recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wireless headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this item for a gift and my nephews loved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price, but I need more power in my ears

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphone .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product yup very good thing to have it you need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loveeeee

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've ever owned! LIVE! Winning!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the money. Would recommend to friends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ease of use. Good quality for the price point.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okey, but...

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear cups were small that made me uncomfortable since they sat over my ears! sound quality could be better! If you’re a loud listener the higher the volume gets the base gets more hollow and sometimes adds a bit of noise to the base.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Our JBL Live 500BT has is an on-ear headphone. We can recommend our over-ear headphones instead, check out our available products here: https://www.jbl.com/over-ear-headphones/ JBL

  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    meh

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not worjththe price..not very loud,but it is comfortable

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Headache

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These do sound pretty decent for what I paid. The problem is these things will squeeze your head into a headache within a hour. I also have a skinny head. Deal of the day 79.99

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We are sorry to know you are not completely satisfied with your purchase, please contact our support line for return instructions JBL

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Extreme Discomfort

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was very good, but.....the fit was so tight that they were painful to wear for more than half an hour. There was no way to adjust them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Forget about it!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these expecting something that is/was user friendly but found that the company cheap's out on the user manual that you need to download from another site. Doing so I found the manual to be unreadable, showing icons with no explanation for instructions. Not all of us are tech savvy. If a company of this stature produces this kind of garbage for instructions then it is the last time I will spend my money on their products. I’m sending these headphone back to Best Buy for a refund.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're sorry to hear about what happened. We appreciate it for taking the time in providing us with this review. We'll make sure to send this to the appropriate department. If you need more assistance, please contact us, we're here to help: https://support.jbl.com/us/en/#call JBL

  • Rated 3 out of 5 stars

    Ok.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good but needs more oomph in the bass department. It’s a bit flat at times. I also find that it sometimes has a hard time keeping the connection perfect, not of blipsz

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We always recommend that there be a clear line of sight between the connected devices to ensure a stable connection with your Live 500BT and your phone. You can try adjusting the bass using the equalizer on the music application that you're using to your liking. You may try the troubleshooting steps on our support page article titled "Bluetooth Pairing and Connecting" here: https://support.jbl.com/ JBL

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Constantly disconnecting

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones. Good sound quality. The most important thing for me is that people around me can't hear what I am listening. It means, that during some long flight or even short bus trip I will not disturb the people around me. I am giving one star because this headphones are disconnecting from my phone and my TV all the time. Wil return.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback about our JBL Live 500BT. It's always recommended that there be a clear line of sight between the connected device to ensure stability of Bluetooth connection. If you need assistance with our products, you may contact our Customer Support. We'd be more than happy to help. JBL

  • Rated 3 out of 5 stars

    Not for daily use

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my work to attend meetings. This is too bulky for daily use and feels like a headphone used by musicians.

    No, I would not recommend this to a friend