Customer Ratings & Reviews

I returned them and lost the $50 in points I used to buy them in the first place. Lack of easy to follow instructions for troubleshooting created frustration level I was unwilling to put up with. Returned headphones.

Go with Beats by Dre Solo Pro even if you have to buy Pharrell Williams baby blue. It doesn't matter what color they are if they produce the kind of sound beats do. Well worth not buying the JBL

Constantly disconnects when in use. I attempted to google solutions and none work. Would not recommend these headphones to anyone who looks to stay connected.

Cannot get any support from Jbl or Best Buy on phone call not working, music working. End up returning product, buy expensive products from more famous brand.

Headphones stopped charging after a little over a month and JBL will not return my call for repairing issue.

Worked for 2 weeks. Working out I’m these are terrible. The speakers went out completely.

After 3 months it stopped working and I can not use it any more, there should be a problem with the bathery

Returned these the same day I bought them. Nit very loud and absolutely no bass

Worst headphones ever. I bought them 3 days ago and it won’t turn on. DO NOT BUY THIS.

Broken within 8weeks....I used them lightly. Fell apart

They were defective. Left channel only, but in both ears

Writing this review almost 5 years after purchase and they have been amazing. Only having to just now purchase new ear covers. Would definitely buy these again.

Sound quality not good seemed to lie not deep and rich

I got this headphones on sale. I think I paid about $130 for this (from the original $199) and I am loving it. It's nicely snug and the bass sounds very good for the price point. Battery is also a killer. The GA also works very well It just takes a while to get used to the buttons, though.

I bought this headset when my laptop's headphone jack fell loose on the inside, allowing only the left channel to play. My wonderful old, wired workhorse, the Bose QC-15, no longer could serve me well for computer stereo sound (though I still use them with my home audio). The Geek Squad, upon confirming that the analogue 'phone jack indeed was the only problem, suggested that I invest in a Bluetooth wireless set, thus saving myself weeks of backlog for a factory computer repair. I knew that I wanted great sound on a tight budget, so I was drawn to JBL as a Harman product. Honestly, this set proved to be adequate but not outstanding. The uncomfortably tight, over-the-ear fit plus the active noise cancellation are almost too isolating for enjoyment. The sound is rich but "enclosed." By that, I mean that the heaviness of the upper bass (around 100-200 Hz) tends to suffocate the rest of the music, creating the sensation of a narrow, crowded sound field, as if an entire band or orchestra were standing to play in a tiny space of four cubic feet. There hardly seems room for the listener! // There is no question that this is a sturdy, well-built headphone and one which produces decent sound quality for its affordable price. However, I have been spoiled too long by the Bose QC Series, headsets which produce a bright, open, uncolored sound across the spectrum, allowing for exceptional clarity, definition, and placement. Thus, I am mildly disappointed in this JBL model, for I had expected its sound to be similar. Certainly, the LIVE 650BT-NC is not bad, but just not the same.

I hate leaving negative reviews, because it means I've had a bad experience. On paper these seemed like great headphones. I read the reviews, I wasn't expecting to get the Sony or Sennheiser flagship headphones for this price, but they do sound decent and the app has a customizable equalizer. The cups and pads are comfortable on my ears for long periods, and it comes with a nice little leatherette pouch for storage. However, their overall design and interface is poorly thought out in my opinion (more on that below). I actually probably would've been happy with the 500BTs, the model just below these in the line-up. Those appear to be the same except for the Active Noise Cancellation feature. As, what appears to be the problem is the Active Noise Cancelling feature. The ANC does, in fact, block most noise when operating. However, after having these for about a week (and only having to charge them once, the battery life in these is good) the ANC keeps turning itself off and on, I have tried connecting and reconnect them to and from my phone, restarting them, restarting my phone. I think it's a problem with the switch or button that activates and deactivates the ANC. Why is this a problem? Well, when the ANC is turned off or on it plays a little chime beep-boop, boop-beep, etc. it also interrupts your music. It pretty much does this constantly now, so all I here is 2 to five seconds of song, then beep boop, boop beep, beep boop, boop beep, and then another second or two of music, then repeat. Completely unusable after a week's use, and I haven't been hard on them. No, it's not user error, I know where the button is and it is not being activated, I am no where near even touching it and it keeps doing this every time I connect the headphones. As for the poor design: I don't use any smart assistant features (like Alexa or Google) and the way to activate that is by touching the cup, so if you ever have to adjust these while they are on your head it will activate the google assistant/alexa. If you're like me and you hate digital assistants, thus you have it disabled you get to listen to a voice chime repeat "the google assistant feature is not currently enabled" again interrupting your music every time you need to touch the ear cup for some reason other than to activate your digital assistant. So, that's really annoying too. I cannot be anymore emphatic about how displeased I am with this product but I will probably have to eat this one as I didn't retain the box (It's harman-kardon, why would I need to keep the box was my thinking?), so I don't think I can return it and god knows if JBL/Harman will actually honor any kind of warranty how long it will take or how much more money for shipping I will have to shell out to have them even evaluated. I got these on sale, but still that's $160 I could have spent on a better product or used for bills-- I feel like I essentially got nothing in return for my money. I probably should've gotten the Sennheiser headset, way more $$ but better build quality for sure.

Great for the price. You can customize how much bass you want.

Really comfortable headphones. Good noise cancelling and sound response.

Buying these headphones I was looking for good audio quality with noise cancelation. I received only 1 of the 2. When listening to these the audio seems to be flat and does not allow you to enjoy your music to it's full potential. The bass is not as hard hitting as other headphone in this price range. Using them at full volume also made the headphones sound blown out. I did not enjoy my listening experience with these. It does come with Alexa and Google assistant which I did appreciate, but overall I would not recommend. I would definitely recommend buying Beats Solo 3 instead. Better sound quality and just as good noise cancelation.

Amazing headphones great noise cancelling tested in the car with radio loud didn't hear a thing great purchase for $130!!