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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 180 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality of the Live Free 2 True Wireless Headphones, along with their comfortable fit. Many appreciate the long battery life. However, some users have experienced occasional connectivity issues when switching between devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 180 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones fit perfectly in my ear and the sound quality/noise canceling is sooo good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. They are very loud and very comfortable to wear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pretty Solid Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable high quality headphones. Good for working out or for use at work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds soooooo much great aound quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LBL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them best ear buds I have ever had I would recommend to anyone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Two key areas JBL needs to work on

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although most of the music tracks sounded great in the default "Club Mode", anything that's classical requires use of the "Bass Mode" or even "Studio Mode" to sound good, which requires wanton use of the JBL Headphones app while using this product. Also, getting the Noise Cancellation feature to "kick in" requires a nice calibration in a very noise environment, and sometimes the earphones don't fit your ear canal at all. So Harman (who owns JBL) definitely should think about using closed-canal earphones for future noise cancelling class generations instead of trying to compete in the active noise cancelling market. Also audio isn't a "one-profile fits all" thing, so you have to fiddle the equalizer contingent on what music you're listening to. So if you're on a budget, then these are the ones you want, but if you're willing to hurt your wallet a bit more, then look elsewhere.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best eat buds I have ever owned. Love the app and being able to customize you buds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them the sound is so loud and has so much bass

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, lasted me two years. Still work but battery is dying on me. Kicking myself in the butt for not getting that warranty..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them almost every day for work and they been good so far

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    More than what i expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality. The BASS is nice. The equalizer helps a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two pairs working great, sound and noise cancelation is great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for everyday use. Noise cancellation works really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our son loves these! Would definitely recommend. Good price as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great sound

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone has amazing sound and great app interface

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They are ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, but not the best for the price.I don't think I would purchase them again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound is Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is Awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Defective after 8 months

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Mar 2023, now they are already malfunctioning Dec 2023. The case will not charge and there are connection issues. They did sound great when they worked though. Will add a couple stars in the future if JBL honors their product warranty. If not, I will be selling all my JBL products and never touching JBL again.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you for sharing your feedback on our JBL Live Free 2 TWS. We want to ensure you get the most out of our products. Charging problems are usually caused by deep-seated dirt on the metal charging contacts, which includes sweat, skin grease, or moisture. To reduce the likelihood of this issue, use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. Next, wipe the contact pins in the charging case with a clean cotton swab and wait for it to try. Repeat until the contact points are visibly clean, and charging should work as designed. If the issue continues, please reach out to our Customer Support for further assistance. JBL

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Jbl live free2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound with plenty of bass only gave 4 stars because they are too big for my ears, not good for gym workouts if you have small ears.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Genuinely impressed with these earphones! These are fully loaded with every feature. Got done with a 3 mile run today & didnt even adjust them once. Don’t hesitate. Also the dual pairing is really convenient.

    I would recommend this to a friend
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