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Customer Ratings & Reviews

Model:
JBLLIVEFREE2TWSSAM
SKU:
6510091
Your price for this item is $149.99

Customer reviews

Rating 4.4 out of 5 stars with 178 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Live Free 2 True Wireless Headphones, particularly praising the exceptional sound quality, impressive battery life, and affordable price. Many users rave about the rich and customizable audio experience, while others appreciate the long battery life that minimizes the need for frequent charging. Despite these positive aspects, some users have expressed concerns regarding the fit and comfort of the earbuds, with a few experiencing occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-178 of 178 reviews
  • Rated 5 out of 5 stars

    Jbl earduds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes i definitely these they are vary well built and sound

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Falls out of my ear. The sound is good for the cost, but the fit of these earbuds just don't stay in my ear. I switched over from Apple AirPods and stuck with these, since they are not eligible for return once opened.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We understand that the fit of our JBL Live Free 2 TWS didn't meet your expectations. These earbuds come with a choice of 3 sizes of ear tips (S, M, or L). You may choose the right size so that they will stay in your ears and not fall out. If you need more help, please contact our customer support. JBL

  • Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe these earbuds are the best I've ever had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jbl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ones to have on you i recommend you getting some

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No more JBL

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This JBL IS NOT GOOD. Die to fast and Facebook cal I can't even hear anything. Can't even hear they talk waste my money the best earbuds I have is the jlab. Goodbye JBL no more.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We'd like to work with you directly to address the issues you're experiencing with your JBL Live Free 2. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline. JBL

  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good and cool item i buy and seem happy to get this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume was extremely low. On a volume scale of one to ten. They were about a four at max volume. If that is their max volume and not a faulty pair. Definitely not worth the price.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for taking the time in providing your feedback on our JBL Live Free 2 TWS. If you're experiencing volume issue with your unit, please try the following troubleshooting steps:

      Clean the earbuds by removing dust and wax with a cotton swab with alcohol.

      Try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap. The earbud tip should be put into the liquid up to a maximum depth of 1-2 mm.

      Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush, such as a toothbrush.

      Make sure that the volume is on a level that can be adjusted through your source device.

      If you need further help, please contact our customer support. JBL

  • Rated 3 out of 5 stars

    Not my best purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not noise cancellation at all. Can’t hear very good from the earphones

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    I wait something better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does not fit properly, when you're talking on the street people do not hear anything, and it coused a hurt on my ears

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We'd like to work with you directly to address the issues you're experiencing with your JBL Live Free 2 TWS, please contact our customer support via our official website or toll-free hotline for further assistance. JBL

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Much ado about nothing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positives first: The sound on these is fabulous, and I love that you can adjust EQ settings to get a custom sound. They were advertised as fitting smaller ears, and I, with my small ears, can confidently say they feel great in ear. The noise cancelling is solid and I love the ambient aware feature. That being said — I HATE the touch interface of these earbuds. 80% of the time the touch surface either goes unresponsive or just doesn’t respond correctly to my programmed gestures. Sometimes I’ll accidentally set off the touch response with a piece of clothing or my hair, and that is so annoying. It’s very sensitive, yet not when you need it to be. About 75% of the time, one of my earbuds just decides it wants to unpair and not work, until I have to go through the process of removing the device as a whole from my phone and then re-pairing them. They do not stay in my ears. I don’t trust anybody who says they workout with these things in. They’ve fallen out while I’ve done yoga, been running, even if I whip my head too fast doing anything, they go flying. I would consider earbuds with a loop because these earbuds don’t stay put at all. The 35 hours battery time (7 + 28 or whatever) is not true. Not at all lol. And neither is the 15 minute fast charge. From the moment I’ve had these headphones, the battery life has been horrible. I take them out of their case after a full charge and the left headphone will drop to 80% while the right one is at 92% — even before I start playing music! I have NEVER gotten seven hours of playback with the headphones on one charge. At most I’ve gotten three hours. The battery life is on par with Apple AirPods. Disappointing. The case is so flimsy. I dropped the case from a very minimum height (from my couch onto my slippers on the floor) and once the case hit the ground (barely), the top opened and the headphones flew out. I wish it had a stronger magnet or a lock or something. I got these last year during a Black Friday sale, and I’ve been using them for a year. The price I paid definitely helps me to be okay with this product a bit, but if I paid full price, I would want them to work exactly how they’re supposed to and I would probably end up returning them.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We would like to work with you directly to address the issues with your JBL Live Free 2 TWS. Please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST) JBL

  • Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Very average product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its just good. Nothing too special, and might even be a little over priced. My biggest complaint is that the buds feel very bully in my ears, which can even hurt if theyre in long enough. However, this may change person to person. Overall, they are good, and I got them for 50% off so Im not complaining about quality for price at all!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Had them for 2 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used the noise cancelation feature at work for 2 year. Warehouse environment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value for money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well finished and resistant product. Ergonomic case and easy connectivity. Noise reduction works well. Good purchase option.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works great. Quickly and easily paired with my Samsung phone. Only 4 stars because I can't get these to pair with my HP laptop.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unbearable Static

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these headphones less than two months before the writing of this review. They worked great up until around when the free warranty ran out. What I've discovered is that these headphones are INCREDIBLY fragile. I dropped them once from a height of about two feet (still in the case) and the case promptly threw my headphones all over the floor. After that, there is a near constant and very irritating static coming from one of the earbuds. I've played around with settings, tried resetting them to factory settings, and still the static continues. You wouldn't guess just by holding them that they're about as tough as glass, but if you want something that will last an appreciable amount of time, it's best to look somewhere else.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for providing your feedback on our JBL Live Free 2. We understand that it didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need further assistance, please contact our customer support via our official website or toll-free hotline. JBL

  • Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Not the best fit, but works good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work pretty good. A little too big for my ear, but otherwise they work pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    One of my best buys

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints. These are the best eat buds i have tried, they sound great and are very comfortable. The battery life is great also

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality and volume sounds very nice. I would definitely recommend

    I would recommend this to a friend