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Customer Ratings & Reviews

JBL - Reflect Contour 2 Wireless In-Ear Headphones - Black-Front_Standard

Customer rating

Rating 4 out of 5 stars with 404 reviews

77%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 2 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 28 Reviews
  • Rating: 2 out of 5 stars

    They sound awful and always disconnect

    Posted
    dogfiahfrank
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had a pair of Beats Wireless for 5 years and they died. I went to Best Buy to look at new bluetooth headphones. The sales associate was nice and recommended these JBL's to me. There was no way to listen to them in the store but he assured me they sound way better than the Beats and had noise cancelling. I went back and forth and after a few minutes I decided to buy the JBL. I took them home and charged them. I then figured out which ear piece fit best. The headphones connected easily and I started using them. The bluetooth connection dropped about 4 times in an hour. My phone was in my pocket and then I had it on a shelf close to me, it still lost connection. The same kept happening the next day. I have a iPhone 7 and never had bluetooth issues with the Beats. The sound was flat, really no bass and I changed out the rubber ear pieces a few times to see if I could get a better sound but I couldn't. I returned the JBL and bought a pair of Beats Wireless 3.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 2 out of 5 stars

    Decent sound, stopped working after 2 months

    Posted
    Bernie

    The sound was decent for the price point, there are definitely better ones on the market, the fit was good and it did have decent volume. Mine stopped working all of a sudden after 2 months, don't think they are as sweat proof as the box claims and had to send them off to get them replaced (hopefully). The process to get the return shipping label was rather painless, it took a week to get it to the destination, probably going to have to wait a week for them to declare it broken and wait another week for the new headphones. A three-week turnaround is terrible, would have bought lower end headphones, which sound just as good, if I knew the return process was like this.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 2 out of 5 stars

    Stared good but began to fade.

    Posted
    DeJuanchi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is an actually interesting pair of earphones. When I bought it, it was recommended by a bestbuy employee who told me they were great in built and sound quality. So I decided to get them and I couldn’t be happier for the first few weeks. They felt comfortable in my ear, had good noice canceling, and the sound was good. However I notice the more I used them, the more the sound began to fade. It was so low I had my volume cranked to full. I though maybe my ears were going bad so I tried my Sony ones and they sounded great. So I decided to return these.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 2 out of 5 stars

    $14 Skullcandy sound in an $80 package

    Posted
    Dogatron
    • My Best Buy® MemberMember

    I purchased these based on a PCMag review which stated that these IE cans were bass-y. I liked the comfortable over-ear loop that keeps the set in place during exercise; the rubber fit pieces make a good seal. The sound is pure-dy garbage. Tinny, no bass, flat. If you don't care for soundstage, frequencies separation, or boom-boom - this is your set; you could also save $$ and just buy Skullcandy.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 2 out of 5 stars

    Ok for the price

    Posted
    rjboden
    • My Best Buy® MemberMember

    I tried these after my BOSE Soundsport died for the third time in 1.5 years. The sound quality was disappointing but to be fair, they are 1/2 the cost. The fit and function are good. Very light and comfortable. The controls work with Iphone, sorta. Press and hold instead of double, triple click etc. and it's on the left side instead of the right .

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thanks for your review, your feedback will be communicated to the proper department to improve our current and future product line. If you encounter problems with your product, please submit a case request and so we can assist you: www.jbl.com/support-contact.html JBL

  • Rating: 2 out of 5 stars

    Not worth the price

    Posted
    zigzagmuffin1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    They fit ok, but not loud at all and sometimes while listening to music it would cut on and off. Enough that it got annoying. They do fit the ears good and will not fall out but I bought these thinking they were JBL so they gotta be great right? Wrong, returned them for a different set of JBLs which were just as bad, ended up returning those and spending $20 more for the Beats X and was not disappointed..

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. JBL

  • Rating: 2 out of 5 stars

    Poor quality audio

    Posted
    Honestabe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Lousy sound quality. I bought these based on brand name and needed a good quality headset for a decent price that I could hear and clearly speak to my clients, sound on both sides was horrible. Tried music and no debth to the sound. These should fall in the $20 category.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 2 out of 5 stars

    Stopped working

    Posted
    Plane
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    They sounded average and battery life was fine. Until they stopped working in 3 about months. Regular use, 3/4 workouts a week. Not happy. And as the battery dies the music volume drops significantly.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thanks for reaching out. We're here to help you and we want to improve your experience with your JBL Reflect Contour 2 headphones. If you haven't already, please reach out to our customer support by submitting a form on our website: https://support.jbl.com/us/en/customer-service/contact.html JBL

  • Rating: 2 out of 5 stars

    Not great

    Posted
    Steeve
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought these to use with my iPhone. However there is absolutely no base and all that comes through not to mention at full volume there are only marginally louder than no earbuds at all. I hope to get the Bose buds for Xmas.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 2 out of 5 stars

    Alright fit, bad sound

    Posted
    Loge

    Bought these for wireless headphones for work - decent fit and comfy but sound was horrible, loud volume 0 bass like I’m talking none at all. I have a JBL speaker and love it and am disappointed I wasted this money will be returning ASAP.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. JBL

  • Rating: 2 out of 5 stars

    Not that good

    Posted
    MoeNC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Wanted to try another brand after last blue tooth headphones. The volume was not nearly as good as I expected. Tried the different sizes of ear pieces but none where a good match and uncomfortable after long run.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 2 out of 5 stars

    Not happy

    Posted
    Davicho
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was very disappointed on the sound quality of this headset. My regular apple head phones that come standard with the cell phone have better sound quality than this.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thanks for your review on our JBL Reflect Contour 2 headphones, Davicho. We're always looking for ways to improve so we'll make sure to forward this to the right team. If there's anything else we can help you out with, please don't hesitate to contact us directly - we'll be happy to help you: https://support.jbl.com/us/en/ JBL

  • Rating: 2 out of 5 stars

    You get what you paid for

    Posted
    Jorge
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed to get budget bluetooth earphones and got these. It was a big mistake! They occasionally cut the sound on and off while listening to music. I'm not quite sure if mine are just broken or not.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 2 out of 5 stars

    Sound too low, hard to fit in ear properly

    Posted
    lungthumper
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These where just to hard to fit in ear and sound just did not sound right and was to low. As result brought back and got different brand which I love

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 2 out of 5 stars

    Not Impressed

    Posted
    NOLA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In my opinion earbuds & headphones are overpriced, cheaply made and do not last. With the JBL nice sound after 1 week they wouldn't pair to my phone

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 2 out of 5 stars

    Not good

    Posted
    JRT96
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Battery = good Everything else = bad The sound quality is absolutely horrible. And it's not even loud. Doesn't fit in my ear at all.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 2 out of 5 stars

    Conversation on the piece didn’t get heard well.

    Posted
    Primetime
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Wasn’t a great sound. Didn’t have good ability to talk to others after picking up the call. Significant distortion on phone calls.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Hello! Thank you for your review, Your feedback will be communicated to the proper department to improve our current and future product line. If you encounter problems with your product, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 2 out of 5 stars

    a little awkward to wear

    Posted
    Crow
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    tough to wear while being active. controls are small and quite cumbersome to operate.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thanks for the review, we appreciate the feedback you've provided to us. We understand that the product did not meet your expectations.We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rating: 2 out of 5 stars

    Mic not very effective

    Posted
    Cajunbrou
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The speaker are ok but the mic leaves much to be desired. Not recommend for phone use.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thanks for your review, we'd like to check some settings on your end so we can find out our options. Please submit a case request and so we can assist you: www.jbl.com/support-contact.html JBL

  • Rating: 2 out of 5 stars

    Waste of money

    Posted
    Msnavyvet12
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    They hurt my ears. I quickly returned these. They also weren't very loud, which sucks.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL