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Customer Ratings & Reviews

JBL - Reflect Contour 2 Wireless In-Ear Headphones - Black-Front_Standard

Customer rating

Rating 4 out of 5 stars with 414 reviews

77%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 2 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 41 Reviews
  • Rating: 3 out of 5 stars

    Good Sound. Not so good connection?

    Posted
    StangGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love the sound quality, though the volume could go just a tad higher. The form factor is nice, especially the wire's reflective stripe, and the "mushroom" earpieces fits perfectly fine, just like all the rest (I don't use the included C-shaped molded pieces). Unfortunately, I've noticed at a few gyms and airports (worse here), song playback inconsistently "drops-out" for brief moments, though somewhat often (BT interference maybe?). Maybe worse is that my wife really complains about the poor microphone pickup when we speak. FYI, all this operation is with a 5S iPhone. As a Christmas gift at a decent price, its OK enough.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thanks for the review, we appreciate the feedback you've provided to us. We understand that the product did not meet your expectations.We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rating: 3 out of 5 stars

    Loud sound

    Posted
    Nikki
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    They don’t fit my ears well at all... I constantly have to adjust then and when I start running the sweat on my ears cause the headphones to sit/stick to my ears in a way that I can’t hear anything, hence the constant adjustment of them. If they would fit my inner ear better the would’ve been good headphones for me. I do like the fact that they are light weight and reflect. And the are noise canceling for real. Again great sound when I could get them to fit right. As yes I went though all If there different set of ear cushions but none of the worked well for my ears.

    I would recommend this to a friend

    • Brand response

      JBL Support

      Hello Nikki, we appreciate your review on our JBL Reflect Contour 2 headphones. Upon purchase, these headphones come with 3 different sizes of ear tips so that you can choose which one fits you best to get the ultimate experience while wearing them when you're working out. If you haven't yet, we recommend for you to try it out. If you need our help on anything else, feel free to reach out to us through here: https://support.jbl.com/us/en/ JBL

  • Rating: 3 out of 5 stars

    Needs more value for the price.

    Posted
    trung6425
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Has good build quality, battery lasts roughly as advertised. Have used it for about 2 months as of this review. Right side earbud is already failing. The micro-USB charge port is actually difficult to connect; which is related to how it was designed. Not great for phone calls as microphone seems to not be able to pick up well when I'm on calls. I've been using this mainly at the gym: not great on durability. Music quality isn't great either. Overall: it's an overpriced standard bluetooth headseat. I can pay about $30 for something similar at Best Buy.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 3 out of 5 stars

    Rare JBL miss

    Posted
    Awesomeo

    I’m a big fan of JBL products dating back to the 70’s so I was excited to get these earbuds. I’m not sure if it’s a design flaw in the earpiece or just poor frequency response from the drivers but these just sound thin. Seems like the response is pretty narrow at around 8 to 14khz. On the plus side, great battery life, seems to last about 6 hours of continuous use, 12+ on standby.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, Your feedback will be communicated to the proper department to improve our current and future product line. If you encounter problems with your product, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 3 out of 5 stars

    Did not last long

    Posted
    Walt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was a set I bought after a previous Bluetooth set work for two or three months at the most and then stopped working. This one probably lasted as long although the sound quality was decent. Thankfully I got the insurance and replaced it with something that’s worked quite well but I will review.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thanks for your review, your feedback is appreciated and will be sent to the right department. If you ever encounter problems with your product, please submit a case request and so we can assist you: www.jbl.com/support-contact.html JBL

  • Rating: 3 out of 5 stars

    Ok Ear buds

    Posted
    Greek
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Nice = audio voice tells you the battery condition and if you're connected, Not so = needs more bass, very tingy sounding, like the treble is too high, especially compared to my Beats wireless buds. Also the ear wraps irritate slightly a bit after an hour long bike ride. My 2 yr old Beats pair wore out so I tried these, I went back and got a set of Beats 3...

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. JBL

  • Rating: 3 out of 5 stars

    averge product, better products for the money

    Posted
    japatter
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Quality of sound was good. The problem the right ear piece would not stay inserted. I purchase from the recommendation that its perfect for the active person. I train hard and I need a product that I do not have to stop and keep inserting. Best Buy was good about the return.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at  https://www.harmanaudio.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 3 out of 5 stars

    May be lacking bass

    Posted
    Kenner
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this for a friend. She said the bass was lacking. I thought it may have been due to a poor fit in the ear canal, but she just wanted to get another brand. So I can't really say whether this item is worth buying or not, hence the 3 star rating.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok but not really impressed

    Posted
    Roderick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased these ear phones expecting it to rival Beats but is not even close. I struggle keeping them in my ear which results in a lesser sound quality than expected. I wouldnt purchase another pair. Better to just pay the extra money for Beats

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 3 out of 5 stars

    Not the best

    Posted
    Infamous88
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The headphones are OK. The sound is good while you are listening to music but when your on a call the volume is very low. Also the cord that wraps behind your neck is very thin and short.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 3 out of 5 stars

    Decent

    Posted
    CoachD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    THe headphones were ok. They had a hard time staying in my ear and when I got them in the sound was muffled. It didn't work for me or give the loudness I was expecting.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great fit, poor sound quality

    Posted
    Subby
    • My Best Buy® MemberMember

    I was ecstatic about the fit til I turned them on and heard the sound quality. Decided to spend the extra $29 on the insignia true wireless and I love them. They fit just as well and sound much better.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review. Your feedback will be communicated to the proper department to improve our current and future product line. JBL

  • Rating: 3 out of 5 stars

    Great Sound, not sweatproof

    Posted
    Joeyp770
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    These died as a result of sweat. I sweat more than most runners but I only took 2 runs in these. It is a shame because they sound great and they have the best fit of any headphones out there.

    I would recommend this to a friend

    • Brand response

      JBL Support

      Hi! Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 3 out of 5 stars

    Bass is ok

    Posted
    Jdanger
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The bass is ok but could be better. The mids and tweet are on point. It took me a couple weeks to get the proper fit. I got them on sale otherwise I wouldn't pay full price.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 3 out of 5 stars

    Great earphones!

    Posted
    Steelman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very good earphones for the price. Fits the ears great. Only complaint is the control is a little hard to work being so close to the ear.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Just okay

    Posted
    Zydeco
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Thought with the around the ear piece they would be comfortable to wear however the earpiece is very difficult to put on

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      We appreciate your review. Sorry to hear that you're having a difficult time wearing our earphone. Our Reflect Contour 2 comes with three different sizes of ergonomic ear tips that you can choose from to find the perfect fit. You may try using the other two ear tips to see which one it will make you comfortable. JBL

  • Rating: 3 out of 5 stars

    Ear fit opportunities

    Posted
    Walter
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Aesthetically earphones look great. Opportunity remains with the headphones fitting comfortably within your ear.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request and so we can assist you at www.jbl.com/support-contact.html . JBL

  • Rating: 3 out of 5 stars

    microhone too sensitive

    Posted
    rooo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    didn't care for the sound quality. Volume wasn't adequatate and other players on my gaming sites said too much "other" noise coming through

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 3 out of 5 stars

    OK EARBUDS

    Posted
    Cueball008
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The sound is alright but not loud enough for me. Would prefer that they go loader and the button not so fragile.

    I would recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 3 out of 5 stars

    Good sound

    Posted
    HDC33
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Very good headphones. They fit your ears nicely the sound is clear. Wish there was a better way to charge them.

    I would recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL