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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 743 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers commend the TUNE 120TWS True Wireless In-Ear Headphones for their exceptional sound quality, affordable price, and extended battery life. Many users find the earbuds comfortable to wear and easy to use. However, some users have expressed concerns about the fit of the earbuds, connectivity issues, limited volume, charging problems, and the overall design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 743 reviews
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 4 out of 5 stars

    Great for the value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, deeper bass, great battery life. Good the price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Above average

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough for a nice music experience.only issue is they have a tendency to slip off the ears.if you put them in and twist them all the way up,they stay in pretty good.but then the Mike is facing in the upright position.even still in that position my voice is heard clearly over a phone conversation.for the price the sound is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Ok pair of earbuds.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use them for the gym and they tend to fall of alot, and a lot of interference when you get close to someone who has wireless devices. Other than that they are great for leisure activities or when you are just chilling at home.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for the review, we appreciate the feedback you've provided to us. We understand that the product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Bass, Price, Sound quality

    Rated 5 out of 5 stars

    Excellent sound for a BEST BUY Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first pair of wireless in ear headphones and the sound quality is warm bass and crystal clear. I have Bose, Sennheiser, Klipsch and 1More WIRED earbuds that all cost over $100 and JBL 120TWS stack against any of them .. and they only cost me $44 !

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good for the on sale price. They sound great for music. Phone call are fairly clear. It does have stereo calling. That's what sold me. The only complaint I have is that they disconnect sometimes for no reason. It does it to my Samsung work phone and personal phone. All in all not a bad product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Pairing

    Rated 4 out of 5 stars

    Good audio, with quirks

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the audio quality but the left earbud sometimes doesn't automatically pair up to my Galaxy S10. Putting both earbuds back in the charger to disconnect them and pulling them back out fixes this. They're also more easily interfered by microwaves than some other earbuds I've used.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing quality for the $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 pairs for myself and my wife. Absolutely love them. They sound great. Battery life is crazy. Every 15 minutes of charge Yields an hour of play life.the case is magnetic so the door will not open, even if case stay open for whatever reason the ear buds still dont fall out. Only thing I'm not a fan of is activating Google is kinda spoty and the charger cable is NOT USB-C. I have had no issue with these falling out of my ear. That said, I'm not working out in them. Basically put the right bud in while I'm at work so I can listen to music. I love em.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit, Pairing

    Rated 5 out of 5 stars

    Took a little getting used to.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for about a month now. At first they just felt awkward in fit, getting them to pair and even getting them in and out of the case. Now that I'm used to them I have no issues and really appreciate the sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Sound quality

    Rated 5 out of 5 stars

    Nice affordable wireless earphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones are easy to use, have good sound quality (as you’d expect from jbl), and are cheaper than most other quality models. Definitely recommend for someone who wants wireless earphones without breaking the bank.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Good for the price point

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are good. Not great. If you're an audiophile looking for high-quality sound these aren't the headphones for you. If you're looking for decent headphones and a very fair price (I paid $60 and would pass at more than that) these are pretty good. I purchased foam earplugs to accommodate a better fit. What comes with the headphones are ok but they don't seal as well and easily move around. Regardless of the size, I tried. Foam tips cured that problem. Bass is just ok but the overall sound quality is pretty good. I listen to everything from smooth jazz to country to hard rock and they provide pretty good sound for my needs. As I use these for the gym and the rare occasion I watch YT vids at home, they're fine. Would I buy them again? Yes, but not if I was looking for high-end sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    They are Okay, but could be better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box , the bass is pretty good, and their overall sound is an A. As soon as the music turns off, or you pause them, you are immediately encountered with a slightly annoying whining noise for about 2-3 seconds. Another huge problem for me is the buttons. That's right, they have buttons not touch pads. As soon as you quickly click one of the buttons to skip a track, they fall out!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for the review, we appreciate the feedback you've provided to us. We understand that the product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    My Favorite brand of earphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound as expected from JBL. Good battery life on earphones and case. Didnt give 5 stars because you have to keep seating earbuds if you are moving around. But overall I love these earphones. JBL best overall product on the market for price, sound and quality combo.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I love these headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for the gym and while Im at work. They completely cancel out noise and I think ive only charged them twice in the past month. very good battery life. Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the JBL product line so when I was looking for a pair of wireless ear buds I looked at JBL’s line. The Tune 120TWS sound great and hold a good charge. I would recommend them to anyone looking for a nice pair ear buds with good sound quality and a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Great headphones for $50

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these on sale, and for the price, these are great headphones. Deep bass and crisp sound! I’ve been on the treadmill and used them to workout. Never fell out once. Not bad for $50!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Ok for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at first. The earbuds sound good, heavy on the bass. They are a little heavy sitting in the ear. They will get returned and I will settle for the Apple AirPods I guess.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback about our JBL Tune 120TWS. We're always looking for ways to improve. Please reach out to us if you need any help. https://www.jbl.com/support-contact.html JBL

  • Pros mentioned:
    Battery life, Ease of use, Sound quality

    Rated 5 out of 5 stars

    JBL headphones were a great buy.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have just as good of sound as the Apple product. Stays charged for a long time and easy to operate. Even bought a pair for my nephew.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Decent pair of earbuds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a bit heavy, and do not get very loud. I’ve had them for a while now, so they are durable and hold a charge for a good bit of time. They also fit pretty good.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Tune 120 TWS Product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Useful ear buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these while my Jabra units were in transit (Stinking red eye flights). Worked well but seemed heavier in my ear than my Jabra units. Still had noise cancelation and pairing was simple.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good, been a supporter of JBL the downside is they poke out a little too much. Pros : comfortable, extremely durable, descent quality Cons : Only right ear bud can be solo, poke out far Overall pretty descent

    I would recommend this to a friend
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