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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 743 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers commend the TUNE 120TWS True Wireless In-Ear Headphones for their exceptional sound quality, affordable price, and extended battery life. Many users find the earbuds comfortable to wear and easy to use. However, some users have expressed concerns about the fit of the earbuds, connectivity issues, limited volume, charging problems, and the overall design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 743 reviews
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Trouble Bluetooth at first

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    trouble with bluetooth at first, set up return and it started working. Sounds good, batteries last a while. Case is good and long charge capable. Overall good value.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback about our JBL Tune 120TWS. We're always looking for ways to improve. You can check out our Quick Start Guide for information about set up and functions of your headphones here: http://bit.ly/329K3LM JBL

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but won't stay in my ears. Tried all ear pieces. Only the main one will work independently so to use just one in the left ear you need to leave them both out of the case. Still would recommend because JBL is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Sound quality

    Rated 5 out of 5 stars

    JBL headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are small and fit easily in anybody's ear, really true sound. Battery lasts long without charging for 3 days, and its easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Solid eaebuds for fair price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound and decent battery life 2-3 hours of listening between charges. Only complaint is you have to always use the right ear bud as it's the Bluetooth receiver so you can't use just the left bud

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Packs a punch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's amazing how clear the sound quality is for such small ear buds. Fits in your ear and stays there during casual use. May experience some issues with them staying in during excessive movement

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good value, fit may not be great for small ears

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought they were pretty good, but my wife preferred some Anker Liberty Airs that I bought at the same time for her to try. Smaller ears might like a different style/design. I tried these out and thought the sound was pretty good--especially for the price. I didn't use them enough to comment further on connectivity or any other aspects, though.

    I would recommend this to a friend
  • Pros mentioned:
    Bass
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Great for the price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for some time and I love the bass.of the phones and the way they feel, my only complaint is that when you ear canals get sweaty, the phones are prone to slipping out. Overall worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Good alternative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these half off as a replacement to my Apple AirPods. Audio quality is just as good and no issues with mic for phone calls. Wish they had an earwig as one has fallen out during exercise.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 3 out of 5 stars

    Great sound quality but not very durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: The sound quality from these are really great. When I have these in I can't hear anything else really. JBL really delivered on the bass and background sounds. Cons: To get the hang of these earbuds I have to periodically refer to the quick guide to remember how many seconds to hold down which bud to control it. Its also very delicate. I only had them for a week and the first time they fell from me the right bud speaker stopped working. I had to search YouTube to find out that resetting it might fix it. .... it did but sometimes it still goes out

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL T120TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Solid for a long time

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Audio, has a strong battery. But overtime will lose loudness and become difficult to charge. Would sit for a few hours and I would only have a 40% charge

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good quality of sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are just ok for the price you are paying. I love the quality of the sound and these are very comfort. The only bad thing about it is that the case doesn’t charge. Probably I got a defective one but you need to charge the pods in the case while attached to the charging device therefore I have to carry the cable all the time. What I do is charge the case with the pods overnight and use these for couple hours only next day. One more thing is that when you are on a phone call, you can only hear on one side. Besides that these are good for daily running routines or few hours at the gym.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 3 out of 5 stars

    These are ok. Not spectacular, just ok.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest gripe with these are the included tips. This might not apply to everyone, but none of the included sizes seal perfectly and stay sealed in my ears. When they do seal, the audio quality is fairly solid. The bass is present and certainly emphasized. Calls are sub par at best especially with both in your ears. For sitting at my desk as a spare pair or just using one at a time, they’ll do ok.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback about our JBL Tune 120TWS. We're always looking for ways to improve. If you need help, please reach out to our Customer Support here: https://www.jbl.com/support-contact.html. JBL

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Buds

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to try ear buds. Sound is great, but just seem large in my ears. Handle calls great, but again, takes a little getting use to.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Excellent Value-Very Good Fidelity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Comfortable and they sound amazing. Was looking for an alternative to AirPods. I found a very good one. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Good quality sound at affordable price.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable with excellent sound. Comes with 4 tip option. A little clunky but look just fine when in ear. Easy setup and pairing.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound. They don’t fall off when working out. They’re easy to use. And they hold their charge.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Solid earbuds for price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid earbuds for the price. Classic jbl bass and decent build quality. Great way to get into wireless earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Bass
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Good ear pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent bass and music is overall good but these doesn’t sit well in ears

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I -Tune earphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this product. It comes with S, M and L earplugs that you can switch to so that it is stuck in the ear to anyone. The sound is crystal clear and has never experienced the loss of contact with bluetooth. The battery life is super good which lasts for 4 hours in each charge. If you run out of power, you can just put it in the cradle that comes with it and charge 3 times full charge before charging the charger itself.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound and comfort!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have the great sound you would expect in a JBL product with the comfort of in ear styling. They charge in their storage case and the case only needs charging every 3-5 days (I use them a LOT). They come with 3 sizes of rubber ear pieces to ensure a tight fit, no wiggling or falling out. Best thing is the range! I can be several rooms away from the source device and hear clearly. Great product!

    I would recommend this to a friend
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