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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 743 reviews

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    Rating 4.1 out of 5 stars

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    Rating 4.1 out of 5 stars

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    Rating 4.1 out of 5 stars

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77%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 743 reviews
  • Rated 2 out of 5 stars

    Great... when it works

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These happiness had some great sound quality, unfortunately one have up and the other won't work without it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad, not great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little pricey for just moderate headphones. If you love the brand, its good for what it does, but i like a little bass in my ear buds, so these aren't for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually would put less than a star if I could. They do not charge and do not connect to my phone! Horrible product.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Tune 120TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 2 out of 5 stars

    Fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is ok but nothing spectacular. Falls out of ear while running with a little bit of sweat. Tried multiple sizes or tips not a fan will not buy again.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Tune 120TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 2 out of 5 stars

    Better to buy in stores than online.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I bought this one online, right headphone is not charging. I couldn't change it because I went to out of country for a month.best buy should take of it.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Tune 120TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 1 out of 5 stars

    JBL....Step up your game

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased two pair in two separate occasions and both lost power after charging. When these worked the sound quality for listening to music was very good. What I believe is the problem with these products is craftsmanship. I know the price was very inexpensive but when compared to Sony who in my opinion makes a great product of this type (wireless) that is the way to go. Sorry JBL.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for the feedback about our JBL Tune 120TWS. We'd like to work with you directly about these power charging issues you're having. Please reach out to our Customer Support. https://www.jbl.com/support-contact.html JBL

  • Rated 2 out of 5 stars

    Charger case stop working after 4 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charger doesn’t charge the buds. It only blinks one light and it won’t hold any power. Not happy, now I have to buy a charger case or new ear buds.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Tune 120TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 5 out of 5 stars

    My friend loved these!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased as a gift for my friend who's become blind. He relies on talk to text and text reader for his phone. He wears Bluetooth wireless earbuds constantly and loves these!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL: JOY BETWEEN LIFE.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again I love JBL especially the this model. I first had them for the past 2 years and never had any issues. I just upgraded to the newest model the TWS 125.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son wanted a new wireless headphones and found these on sale. He loves them comparing them to his old ones, which weren't wireless. Couldn't beat the price for them, thanks B B.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my girlfriend she hates them they will not stay in her ear. She has small ears.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't sound too great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't fit great and were bulky. The sound was sub par but may have been because of the fit. Returned and bought something different.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Tune 120TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 5 out of 5 stars

    JBL TUNE headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't beat it for $50. I bought them as a gift for my cousin in law for christmas. He is hard on everything he owns and they have held up great a year later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for people who want to hear the music quality . I use them everyday and I barely turn them up past a few clicks . They are better than the apple AirPods

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for my dad who I noticed was not liking wires especially while working. This is perfect for a gift especially when u can’t dish out so much for some AirPods.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This earbuds were ok no the best of my collection!! Great for walking slow so they don't fall out

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for posting a review. We appreciate you sharing your experience with us. We're always looking for ways to improve, and we'll make sure your feedback gets to the right team. Let us know if you have other questions using this link: https://support.jbl.com/us/en/customer-service/contact.html JBL

  • Rated 5 out of 5 stars

    Very good quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another gift that my wife really enjoyed for Mother's Day. Now she can enjoy listening to music and when she gets a call she can answer pretty quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are my husbands and he loves them for work. He has no issues and that’s saying something considering how many Bluetooth ear buds he has gone through!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the bass

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got them on sale and I love them so much. They don't get super quiet so sadly, I cant use them for homework, but I use them at work every night!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    JBL Tune Review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best product, but will do. They DO NOT hold a charge as long as long as stated. NOT even close. Should not cost 99.00, but...

    No, I would not recommend this to a friend
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