Customer Ratings & Reviews

This is not what we want you to experience with our JBL Tune 235NC TWS. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. Also, the noise- canceling feature of these earbuds can only be activated while playing music. For further assistance, feel free to contact our customer support.

We appreciate your time in providing feedback. We understand that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to submit your feedback to the appropriate team.

Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune 235NC, charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to playtime, the battery is working fine. However, if you get less than 90% of the published specification, this likely means that the battery is losing its capacity. If the issue still persists, please contact our customer support.

Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune 235NC TWS, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.

We appreciate you taking the time to provide us with your feedback on our JBL Tune 235NC TWS. We're always looking for ways to improve our products. If you have any questions or concerns about your device, please contact our Customer Support.

We're here to help with your JBL Tune 235NCTWS. Please check the contact points on both the buds and the case, please clean them as these gold pogo pins are sensitive to dust and dirt. For further assistance with your unit, please reach out to our customer support.

Please try cleaning the contact pins on the earbuds and the charging case. It could also be possible that the pins are damaged which could be the reason why the buds are not charging. Our JBL Tune 235NCTWS has a one-year limited warranty, please contact our customer support for us to assist you.

We're here to help with your JBL Tune 235NC. Please check if both earbuds are charging. If yes, try to reconnect the left and the right earbuds by tapping the button of both earbuds three times. Please also unpair or forget the JBL Tune 235TWS on your source device. If manually pairing them fails to resolve the issue, please try to unpair them again and perform a factory reset. To reset the earbuds, plug the charging case into a power source and insert both earbuds. Press and hold the button on the right pod for about 5 seconds until the LED turns off and on again. Resetting the earbuds will wipe all of their previous pairings and settings, so it will be necessary to pair them again. If the issue continues, please contact our customer support for more assistance.

Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune 235NC, charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. If you need more help, please contact our customer support.