Customer Ratings & Reviews

We appreciate your feedback. Bluetooth typically performs well within a 30-foot range, but walls, obstacles, and other wireless devices can impede this. If you experience dropouts within 10 feet, there may be interference. To resolve the issue with your JBL Tune 235NC, ensure it is within 10 feet of your device with a clear line of sight (no obstacles). Try to forget/unpair the speaker on your device, and initiate a reset. To reset your unit, first make sure that the case is not charging, tap the right earbud twice, and hold the button on the third tap for more than five seconds. Lastly, try to connect the speaker to a different device to determine if the issue lies with the earbuds or the initial device you paired them with. If you need more help, please contact us at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

Thanks for your feedback. To raise the volume on your JBL Tune 235NC, make sure that both your source device and the earbuds are set to their highest volume levels. Activate the noise cancellation feature by pressing the button on the left earbud once until you hear a confirmation tone and see a white LED light up. You can also use the JBL Headphones App to enable or disable noise cancellation and adjust other settings. You may also initiate a reset. With both earbuds on, and not charging, tap two times, and hold the button on the third tap for more than 5 seconds. If the issue persists, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

Thanks for your feedback. We're always looking for ways to improve. With our JBL Tune 230NC TWS, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, please contact our customer support.

We're here to help. To achieve the best seal and secure fit with your JBL Tune 235NC TWS, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. Your JBL Tune 235NC TWS might be in our ambient aware feature. To activate your earbud's noise cancelling feature, tap the left earbud once. You may also enable your advance controls by connecting your JBL Tune 235NC TWS to our JBL Headphones App. If you need more help, please contact our customer support.

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that it didn't meet your expectations. If you have any questions or concerns about your device, please contact our customer support.

We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 235NC TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

We appreciate your feedback on our JBL Tune 235NC TWS. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.

We're here to help with your JBL Tune 235NC TWS. Please try checking the balance control on your source device by going to the "Accessibility" settings on your music player app, commonly found in the playback or EQ settings. We also recommend cleaning them as the earbuds might not be charging properly. If the issue remains, please contact JBL Customer Support so we can assist you.

This isn't the experience we want our customer's to have with our products, Our JBL Tune 235NCTWS has a one-year limited warranty. To further assist you, please contact our customer support at 800-336-4525. Monday to Friday 9 am to 11 pm EST Saturday and Sunday 9 am to 5 pm EST.

We're here to help. To achieve the best seal and secure fit with your JBL Tune 235NC TWS, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

Thanks for reaching out. We're here to help. The earbuds should automatically turn on when you take them out of the case. Make sure that earbuds are properly charged. You may try to clean the charging terminals on the earbuds using a swab dipped in a rubbing alcohol, as foreign matter on the metal charging contacts may affect the charging process of it. We also recommend cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, as the graphite and rubber can help to re-establish charging. If these steps didn't work, for further assistance, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST).

Thank you for your feedback on our JBL Tune 235NC TWS. For optimal noise reduction, achieve the best seal and a secure fit by creating a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You can also try different sizes of ear tips that came with the headphones to see if a better fit.

Thanks for your feedback. This is due to the stick-closed design of the ear tips, which adds some weight to the ear canal. Our earbuds come with three sizes of silicone ear tips. You can try different sizes and see which one fits you best. To achieve the best seal and a secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal.