Customer Ratings & Reviews

Thanks for your feedback. We're here to help fix the issue with your JBL Tune 235NC TWS. First, to get the best audio response, create a tight seal in your ear by gently twisting the earbuds and angle the ear tip slightly downward. Next, check the balance control on your device's settings and your EQ settings. If the issue remains, try connecting your unit to other devices. If you need more help, please contact us.

Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune 235NC TWS, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.

Thanks for your feedback. We're here to help you fix the issue with your JBL Tune 235NC TWS. Please try connecting it to another device to see if the issue continues. Your unit comes with a one-year warranty; for further assistance, please contact us.

We appreciate your feedback. The two earpieces should automatically be paired and connected together without issue. However, if they are no longer paired with each other, please follow these steps: First, manually connect the earbuds together by turning them off before placing them in the charging case. When you remove them from the charging case, they should automatically reconnect. Also, try to forget the earbuds in your device's Bluetooth settings then reconnect them again. If the issue persists, initiate a reset by tapping either the right or left earbud twice and holding it for 5 seconds on the next tap. Lastly, try to connect the earbuds to a different device (phone/tablet/music player) to determine if the issue lies with the earbuds or the initial device you paired them with.

We appreciate your feedback about our JBL Tune 235NC. With TWS
earbuds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. These issues can be resolved by cleaning the contact points on the earbuds and charging case. If you need more assistance, please contact customer support.

Thank you for your feedback. To troubleshoot the issue with your JBL Tune 235NC TWS, please attempt a reset. First, remove the earbuds from the case, then tap on them twice and hold for five seconds. Afterward, place them back inside the case. You may need to forget your unit on your device to pair it again. If you need more help, please contact us.

Thanks for your feedback. Our JBL Tune 235NC should turn off and start charging once the charging case is closed. You may try to clean the charging terminals on the earbuds using a swab dipped in rubbing alcohol, as the issue can be caused by dirt on the foreign matter on the metal charging contacts. We also recommend cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, as the graphite and rubber can help to re-establish the connection between the earbuds and the case. If the issue remains, please contact us at 800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. We would like to work with you directly to address the issue with your JBL Tune 235NC. You may file a warranty claim on our official website or contact us for further assistance at (800) 336-4525 Mon-Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

We appreciate your feedback. Bluetooth typically performs well within a 30-foot range, but walls, obstacles, and other wireless devices can impede this. If you experience dropouts within 10 feet, there may be interference. To resolve the issue with your JBL Tune 235NC, ensure it is within 10 feet of your device with a clear line of sight (no obstacles). Try to forget/unpair the speaker on your device, and initiate a reset. To reset your unit, first make sure that the case is not charging, tap the right earbud twice, and hold the button on the third tap for more than five seconds. Lastly, try to connect the speaker to a different device to determine if the issue lies with the earbuds or the initial device you paired them with. If you need more help, please contact us at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

Thanks for your feedback. To raise the volume on your JBL Tune 235NC, make sure that both your source device and the earbuds are set to their highest volume levels. Activate the noise cancellation feature by pressing the button on the left earbud once until you hear a confirmation tone and see a white LED light up. You can also use the JBL Headphones App to enable or disable noise cancellation and adjust other settings. You may also initiate a reset. With both earbuds on, and not charging, tap two times, and hold the button on the third tap for more than 5 seconds. If the issue persists, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

Thanks for your feedback. We're always looking for ways to improve. With our JBL Tune 230NC TWS, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, please contact our customer support.

Thank you for bringing this to our attention. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. Also, the noise-canceling feature of our JBL Tune 235NC TWS can only be used when music is playing , and to activate it, please tap the left earbud once. For further assistance, please contact our customer support.

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that it didn't meet your expectations. If you have any questions or concerns about your device, please contact our customer support.