Customer Ratings & Reviews

Thanks for your feedback. If you have already maximized the volume levels on both your source device and the earbuds itself and still find the loudness insufficient, please note that the EQ (equalizer) feature can be accessed through the JBL Headphones App to adjust and enhance the volume levels of specific frequencies in the audio signal. If you have already tried this and remain unsatisfied with the loudness, rest assured that we're always looking for ways to improve, and your feedback will be forwarded to our development team for future improvement.

We're here to help with your JBL Tune 235NC. Let's isolate the issue by connecting it to a different device and reset the earbuds. To reset, with both earbuds on, and not charging, tap the right earbud two times and hold it on the third tap for more than 5 seconds. You will need to 'forget' your headphones on your device to pair it again. If the issue continues, please contact JBL Customer Support.

Thanks for your feedback. We're always here to help with your JBL Tune 235NC TWS. If you need further assistance with your earbuds, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. We're here to help with your JBL Tune 235NC TWS. It is possible that the right earbud is not paired with the left. To re-pair them again, please try placing them back in the case, close it, and then take both the earbuds out at the same time. If the issue remains, try resetting them by tapping the earbuds twice and holding them for more than five seconds while it is powered on. You may need to 'forget' your headphones on your device to pair it again. For further assistance, please contact us.

Thanks for your feedback. We're here to help with your JBL Tune 235NC TWS. Please ensure that the unit and your device are within 10 meters of each other. Then, try forgetting the device and pair them again by tapping the earbud once and holding it for five seconds. If the issue persists, try pairing it with other devices. If you need more help, feel free to contact us.

Hi, there. We're always looking for ways to improve, and thanks for the feedback. We'll make sure to pass this along to our development team. If you need assistance with performing some troubleshooting steps that can help isolate the issue with your JBL Tune 235NC, please contact us at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

We appreciate your feedback. To enjoy the great quality sound of our JBL Tune 235NC, you must create a tight seal within your ear canal. You can also replace the open ear tips with the sealed ear tips that came with the earbuds to see if they fit better. The other different sizes of ear tips are included in the box. To have better sound quality, you may check the music player app to see if the Equalizer is engaged. If engaged, turn off the Equalizer. If turning it off does not resolve the issue, turn it on again and adjust the EQ by boosting the bass to your liking. Also, try to connect with a different source device and change the streaming music application.

We'd like to work with you directly to address the issues you're experiencing with your JBL Live 235NC TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

We appreciate your feedback. This is not the experience we want our customers to have with our products. If you are having issue with your JBL Tune 235NC, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET) for further assistance.

We hear you. This is not the kind of experience we want you to have. We're always looking for ways to improve and we'll make sure to share your feedback to the appropriate team. If you need more help, please contact our customer support.

We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help isolate the issue. First, in order for the headphones to give you the best audio response, you must create a tight seal within your ear canal. Please check your music player app and the headphone app to see if the EQ is engaged. If engaged, turn off the EQ. If turning it off does not resolve the issue, turn it on again and adjust the EQ by boosting the bass to your liking. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. If the issue remains, you may contact our customer support for further assistance.

Thanks for your feedback. Here are some troubleshooting steps that can help isolate the issue. Please make sure that the headphones and device are within 10 feet from each other and with a clear line of sight (no obstacles). First, forget/unpair the headphones on your device then perform manual pairing. You may also try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Lastly reset, with both earbuds on, and not charging, tap two times, and hold the button on the third tap for more than five seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. If the issue remains, please contact our customer support for further assistance.

Thanks for your inquiry. You can enable advanced controls by connecting your JBL TUNE235NC TWS to the JBL Headphones App. This enables gestures and commands on the earbuds for you to control your music.

Thank you for your feedback. We understand that our JBL Tune 235NC TWS didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.