Customer Ratings & Reviews

We appreciate your feedback on our JBL Tune 235NC TWS. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.

We're here to help. To achieve the best seal and secure fit with your JBL Tune 235NC TWS, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. Your JBL Tune 235NC TWS might be in our ambient aware feature. To activate your earbud's noise cancelling feature, tap the left earbud once. You may also enable your advance controls by connecting your JBL Tune 235NC TWS to our JBL Headphones App. If you need more help, please contact our customer support.

We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 235NC TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

We're here to help with your JBL Tune 235NC TWS. Please try checking the balance control on your source device by going to the "Accessibility" settings on your music player app, commonly found in the playback or EQ settings. We also recommend cleaning them as the earbuds might not be charging properly. If the issue remains, please contact JBL Customer Support so we can assist you.

Thanks for reaching out. We're here to help. The earbuds should automatically turn on when you take them out of the case. Make sure that earbuds are properly charged. You may try to clean the charging terminals on the earbuds using a swab dipped in a rubbing alcohol, as foreign matter on the metal charging contacts may affect the charging process of it. We also recommend cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, as the graphite and rubber can help to re-establish charging. If these steps didn't work, for further assistance, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST).

We're here to help. To achieve the best seal and secure fit with your JBL Tune 235NC TWS, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

This isn't the experience we want our customer's to have with our products, Our JBL Tune 235NCTWS has a one-year limited warranty. To further assist you, please contact our customer support at 800-336-4525. Monday to Friday 9 am to 11 pm EST Saturday and Sunday 9 am to 5 pm EST.

Thank you for your feedback on our JBL Tune 235NC TWS. For optimal noise reduction, achieve the best seal and a secure fit by creating a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You can also try different sizes of ear tips that came with the headphones to see if a better fit.

Thanks for your feedback. This is due to the stick-closed design of the ear tips, which adds some weight to the ear canal. Our earbuds come with three sizes of silicone ear tips. You can try different sizes and see which one fits you best. To achieve the best seal and a secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal.

Thanks for your feedback. Here are some troubleshooting steps that might help to isolate the issue with your JBL Tune 235NC. First, you may try to clean the charging terminals on the earbuds using a swab dipped in rubbing alcohol, as charging issues are frequently caused by foreign matter on the metal charging contacts. We also recommend cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, as the graphite and rubber can help to re-establish the connection between the earbuds and the case. If your need further assistance, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. We're here to help. This problem might be cause of Volume Level, EQ Settings, and Source Device. You may try to connect the headphones to other devices, and perform a reset by turning on both earbuds and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If these steps do not work, please contact our customer support for further assistance.

Thanks for your feedback. If you're pairing a new source device, make sure Bluetooth is enabled on your computer and select "JBL Tune 235NC" in the Bluetooth settings. For your earbuds to be in pairing mode, take them out of the charging case. The earbuds will turn on automatically and enter pairing mode. If the problem continues, reset the earbuds and try pairing again. To reset, with both earbuds on and not charging, tap the right earbud two times and hold the button on the third tap for more than 5 seconds. If the recent support has confirmed that your unit has battery issue, please be informed that all our products come with a one-year warranty. To assist you with the replacement, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

Thanks for your feedback. If one bud of your JBL Tune 235 NC has a sound issue, you can try manually pairing the buds by putting the buds from their charging case and removing them again. You can also do a reset with both earbuds on, and not charging, tap two times, and hold the button on the third tap for more than 5 seconds. If the problem is with the earbud not turning on, please try cleaning the contact points on the case and earbuds to check if the unit will charge. The warranty and return coverage of our products will be based on where it was purchased. If you need further assistance, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

We appreciate you taking the time to provide us with your feedback. Our JBL Tune 235NC comes in different ear tip sizes that can help the headphones fit more comfortably and to give you the best audio response, you must create a tight seal within your ear canal.