Customer Ratings & Reviews

Our JBL Tune 235NC TWS is recommended to connect with smartphones, tablets, laptops, or PCs. Although it can connect to your TV via Bluetooth, you may experience audio-video delays as these earbuds aren't equipped with an aptX low latency codec.

We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help isolate the issues for both of your JBL Tune 235NC. You may check the Quick Start Guide to see what other functions you can use with touch controls as well as the JBL Headphone App. If the other pairs of earbuds are not charging, you may try to clean the charging terminals on the earbuds using a swab dipped in rubbing alcohol, as foreign matter on the metal charging contacts may affect the charging process. If the issue remains, you may contact our customer support for further assistance.

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune 235NC TWS didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline.

Thank you for bringing this to our attention. If you are having a charging issue with the left earbud of the JBL Tune 235NC TWS, these issues are often caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. These issues can be resolved by cleaning the contact points on the earbuds and charging case. For further assistance, please contact our customer support.

Thanks for bringing this to our attention. We're here to help. Here are some troubleshooting steps that can help isolate the issue of your JBL Tune 235NC. In order for the headphones to give you the best audio response, you must create a tight seal within your ear canal. You may also check the balance control on your source device by going to the "Accessibility" settings and checking the balance control on your music player app or JBL headphones App, commonly found in the playback or EQ settings. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Lastly, is to clean the ear tips. If you need further assistance, you may contact our customer support.

We appreciate your feedback. We understand that our JBL Tune 235 didn't meet your expectations. To further assist you, please contact us to discuss troubleshooting or warranty options.

Thanks for bringing this to our attention. Bluetooth typically performs well within a 30-foot range, but walls, obstacles, and other wireless devices can impede this. If you experience dropouts within 10 feet, there may be interference. To resolve the issue with your JBL Tune 235NC, ensure it is within 10 feet of your device with a clear line of sight (no obstacles). Try to forget/unpair the earbuds on your device and initiate a reset. To reset your earbuds, first make sure that the case is not charging, tap the right earbud twice and hold the button on the third tap for more than 5 seconds. Reset will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again. Lastly, try to connect the earbuds to a different device to identify if the issue lies with the earbuds or the initial device you paired them with. If the issue persists, please be informed that all our products come with a one-year warranty. To file a claim and assist you with the replacement, please contact us at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

Thanks for your feedback. We're here to help. To increase and have a good quality volume on your JBL Tune 235NC, make sure the volume level on your source device and the earbuds is on the maximum level. We have a JBL Headphones App that will help you to navigate the Equalizer settings of your desired music mode of your JBL Tune 235NC. If these steps do not work, you may try to connect your JBL Tune 235NC to other devices. You can also do a reset with both earbuds on, and not charging, tap two times, and hold the button on the third tap for more than 5 seconds. If the issue persists, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

We're here to help with your JBL Tue 235NC TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, please contact our customer support.

We’re here to help you with your JBL Tune 235NC TWS. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, please contact our customer support.

We appreciate your feedback. Our JBL Tune 235NC headphones have active noise cancellation (ANC) feature which helps reduce background noise. To activate the noise-canceling feature, tap your left earbud once. You may experience distortion due to issue with volume level, EQ settings, or source device. Try connecting a different device to identify if the issue lies with the earbuds or source device, you can also do a reset with both earbuds on, and not charging, tap two times, and hold the button on the third tap for more than 5 seconds. You can also try manually pairing the buds by putting the buds from their charging case and removing them again. If you need further assistance, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

Thanks for your feedback. You may experience a distortion sound issue due to issues with volume level, EQ settings, or source device. To fix this, try to forget/unpair the earbuds on your device, activate the noise-canceling feature by tapping your left earbud once. You can also use our JBL Headphones App to enable it. If the issue persists, reset your headphones. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. If the issue persists, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. If you have already maximized the volume levels on both your source device and the earbuds itself and still find the loudness insufficient, please note that the EQ (equalizer) feature can be accessed through the JBL Headphones App to adjust and enhance the volume levels of specific frequencies in the audio signal. If you have already tried this and remain unsatisfied with the loudness, rest assured that we're always looking for ways to improve, and your feedback will be forwarded to our development team for future improvement.

We're here to help with your JBL Tune 235NC. Let's isolate the issue by connecting it to a different device and reset the earbuds. To reset, with both earbuds on, and not charging, tap the right earbud two times and hold it on the third tap for more than 5 seconds. You will need to 'forget' your headphones on your device to pair it again. If the issue continues, please contact JBL Customer Support.

Thanks for your feedback. We're always here to help with your JBL Tune 235NC TWS. If you need further assistance with your earbuds, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. We're here to help with your JBL Tune 235NC TWS. It is possible that the right earbud is not paired with the left. To re-pair them again, please try placing them back in the case, close it, and then take both the earbuds out at the same time. If the issue remains, try resetting them by tapping the earbuds twice and holding them for more than five seconds while it is powered on. You may need to 'forget' your headphones on your device to pair it again. For further assistance, please contact us.

Thanks for your feedback. We're here to help with your JBL Tune 235NC TWS. Please ensure that the unit and your device are within 10 meters of each other. Then, try forgetting the device and pair them again by tapping the earbud once and holding it for five seconds. If the issue persists, try pairing it with other devices. If you need more help, feel free to contact us.