Customer Ratings & Reviews

Thanks for your feedback. Our JBL Tune 235NC TWS is a Best Buy exclusive at the moment, but they are identical to the Tune 230NC TWS. Please try doing a factory reset. To do this, double tap either the left or right earbud and hold it on the 3rd tap for 5 seconds, then put the earbuds back in the case to complete the reset and forget the name of the earbuds on the source device before connecting again. If the same issue remains, please contact JBL Customer Support for further assistance.

Thanks for your feedback. Our JBL Tune 235NC earbuds have active noise cancellation (ANC) feature which helps reduce background noise during phone calls. To activate the noise-canceling feature, tap your left earbud once. You can also use our JBL Headphones App to enable it. For optimal noise reduction during phones calls, make sure the eartips fit securely in your ears. To achieve the best seal and a secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You can also try different sizes of ear tips that came with the earbuds to check a better fit.

Thanks for your feedback. We understand that our JBL Tune 235NC TWS didn't meet your expectations. If you have technical issues with the unit, we'd like to work with you directly. Please contact JBL Customer Support for assistance.

Thank you for your feedback on our JBL Tune 235NC TWS. We understand that it didn't meet your expectations. This isn't the usual behavior of this unit. Please contact JBl Customer Support if you encounter any technical issues with your unit. We're here to help.

We appreciate your feedback on our JBL Tune 235NC TWS. We're here to help. Since the earbuds are susceptible to moist or deep-seated dirt and could cause sound issues, please try to clean the earbuds by removing the dirt after each use, using a pointed toothpick to remove large amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing. If cleaning doesn't solve the problem, the next thing to check is the balance control on your source device by going to the "Accessibility" settings. You can also check it on playback or EQ settings of your music player app or via the JBL Headphones App. Lastly, unpair the JBL Tune 235NC TWS and try to factory reset it by double-tapping the button on any side, then hold it for 5 seconds on your third tap. If the issue continues after reconnecting the earbuds to your device, please reach out to our Customer Support for further assistance.

We're here to help with your JBL Tune 235NC TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact JBL customer support for assistance.

Hi there, we hear you. We're always looking for ways to improve and thanks for the feedback. We'll make sure to pass this along to our development team. If you need assistance with performing some troubleshooting steps that can help isolate the issue with your JBL Tune 235NC, please contact us at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

Thanks for bringing this to our attention. Both earbuds should be playing audio as soon as your device has been connected to it. If you can no longer hear out of one earbud, you may check if the bud with no sound is charging, the earbud may not have charged properly. If you determine that the earbud with no sound is not charging, you may try to clean the charging terminals on the earbuds using a swab dipped in rubbing alcohol, as foreign matter on the metal charging contacts may affect the charging process. If the issue remains, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)