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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3701 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers regard the Tune 230NC True Wireless Noise Cancelling In-Ear Earbuds highly for their sound quality, battery life, and comfortable fit. Many appreciate the bass and value for the price. However, some customers have reported occasional connectivity issues, charging problems, and concerns about the volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 3,701 reviews
  • Rated 3 out of 5 stars

    Dissapointing Audio

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels good but dissaponting audio, I can get a better option in store.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL Ear piece

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best product that i purchase so far. Connectivity is prety unique. Like the sound quality but a little more bass in it would be better. Overall ratting, the product is great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not noise canceling like it says

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not noise canceling like they said they were.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not worth it even at lowest price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 stars for the sound quality but left ear died fairly quickly and doesn’t hold charge.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact points on the earbuds and charging case to see if it helps. If the issue still persists, please contact our customer support service via our official website or toll-free hotline. JBL

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    good product and long battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily connects to my iphone, iwatch and ipads! Others had problems. Good sound and long battery.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good headphone just sometimea descomect byselfh

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    One year in, battery dies within 30 mins

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these a year ago; worked well all this while but now earpods run out of battery within 30 minutes (barely enough for a call). Can't do much now other than switch to an alternate (and pray they are any better)

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    No good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charging case won’t charge and haven’t even had them for 2 months

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not great sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average sound. Not a lot of bass. Bought them for about half price though.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great first few days of the piece fall off n left out stopped working properly after that

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If your left earbud is charging, there may be a possibility that your earbuds are in Mono mode. We recommend manually pairing both earbuds together by putting both earbuds in the charging case. This should automatically pair the earbuds together. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise Canceling Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for some noise canceling headphones, and took a chance on these. Couldn't be happier, sound qaulity is great 2 levels of noise canceling. Easy to use and connect.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pick something else

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are difficult to pair, have no volume control on the buds themselves, and can only be turned off by putting them back in the case or through the JBL app. Pay more money for better quality sound or less for simpler earbuds that dont require an app to turn them off. Returning as soon as the store opens.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your time in providing feedback. We understand that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to submit your feedback to the appropriate team. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise Cancelling Ear Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are working great, I usually wear them each morning on the treadmill and they keep unwanted noises from interfering with the music I want to listen to.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not satisfied

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good. The connection stutters too much and you can't really listen to anything fully.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback. To isolate the issue with your JBL Tune 235NC TWS, please check for any walls, obstacles, or other wireless devices that may be interfering with the connection. If it functions properly at 10 feet or less, it is likely that something is disrupting the Bluetooth signal. Next, try forgetting the device on your phone. Then, perform manual pairing by tapping the earbuds once and holding for five seconds on the second tap, while the Bluetooth is enables on your device. For further assistance, please contact us. JBL

  • Best Buy Employee

    Rated 2 out of 5 stars

    Battery runs out fast for the left piece.

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I am so disappointed that the left piece runs out of battery within less than 10 minutes .. I tried factory reset but that did not help ..

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune 235NC, charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to playtime, the battery is working fine. However, if you get less than 90% of the published specification, this likely means that the battery is losing its capacity. If the issue still persists, please contact our customer support. JBL

  • Rated 3 out of 5 stars

    Not worthy maybe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass for this device is not good; some connections are broken.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound is amazing for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get it when its on sale. Its good for working out. And the anc feature is really great when you want to hear people and still listen to your music

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    jBL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is subpar. This product came highly recommended and I was very disappointed!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good audio ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have good sound but their instructions are not very clear, not very user friendly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my dad as a birthday gift. He goes everywhere with them. great for handsfree talking or drowning out a noisy house or road noise

    I would recommend this to a friend