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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2323 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the Tune 235NC True Wireless Noise Cancelling In-Ear Earbuds for their exceptional sound quality, long battery life, and affordable price. They appreciate the comfortable fit and secure fit of the earbuds, ensuring a great listening experience. However, some users have reported occasional connectivity issues, charging problems, and limited volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 2,323 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love I used when I’m working sound real clear they the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N/A

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really well I like them a bunch would definitely recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Right earbud quit charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right earbud quit charging. Not sure if they come with the warranty…

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Awful, won't be buying JBL again

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage, not even worth the sale price. Passthrough randomly switches off, case is slick- I sanded it down to be able to hold it better- and doesn't open enough to get good grip on buds, you also have to rotate them from case to ear which is hard to do without pressing buttons, I'm not entirely convinced these were designed by people with human hands. They do sound good but these will end up in the trash soon enough as I need something with more reliable passthrough

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback. We would like to let you know that this is not the experience that we want you to have with our products. We're always looking for ways to improve. We'll make sure to pass this along to our development team. Please be informed that all our products come with a one-year warranty. To file a claim and assist you with the replacement, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET). JBL

  • Rated 3 out of 5 stars

    JBL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very loud, and the quality of sound is subpar.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy these ear buds.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are not as advertised. Sound quality is terrible along with the bass. It says bass all over the package but doesn’t reflect any quality when listening through the head phones. When you turn them up, they distort. Noise canceling is terrible too. Save your money. Unfortunately, I didn’t know you couldn’t return them after 15 days when I came in at day 20. I get it, my fault for not reading the fine print, but 30 days is a pretty standard return time in this Industry. I would have appreciated at least a store credit. It’s no wonder Best Buy’s are closing shop.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second pair of earbuds that I have bought because I liked them so much. You can't go wrong with these earbuds.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    No charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only work 3-4 months the left voice no work no charge

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good! The noise cancellation is very poor people have a hard time hearing me talk when I’m running my machine spend the extra $$$ and get airpods or something else. Not worth it in my opinion. They don’t go very loud either and switch back and forth from noise canceling to other modes randomly

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're here to help with your JBL Tune 235NC TWS. We recommend checking our JBL Headphones App and modify your headphones ANC level of EQ settings to get the most out of your audio experience. If you need further assistance with troubleshooting, please contact us. JBL

  • Rated 5 out of 5 stars

    Yoddy's sounds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them i use them for work, they are lite easy to clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love them !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I ever bought. Easy to set up and use. No doubts what so ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    (:}

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine……………………………………………………………………………………...(:

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tune235NC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fotlr the price they are good. When initially connecting to computre there is a loud static sound in both and after taping several times to connect, it finally works properly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Melted charge port

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 pair of these on Mother’s Day 2025. One of them just melted the charging port while being charged.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had these headphones for 3 weeks, the left side earbud will not charge and unfortunately can’t return them with Best Buy’s 15 day policy. Do not waste your money on this product

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune 235NC TWS, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support. JBL

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great sound! Connectivity? not so much…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these for a little less than a year. For the price, the sound and noise cancelling is amazing! It doesn’t take much volume for it to completely tune out everything going on during my daily bus rides lol. They fit snug in my ear without leaving them sore like other earbuds I’ve had in the past, and are compact which makes it easy to carry around. The battery life is extremely long lasting, I could go a few days without having to plug in the case. Despite the wonderful sound quality, I do have to deduct a star due to the connectivity issues. A few months ago I started noticing the right earbud wasn’t turning on or charging, and thought I just had to clean it a bit or pair them again. While it was a temporary fix, it has now turned into a cycle where it’ll charge for a few seconds and suddenly stops working again. Honestly I didn’t mind using only one earbud at a time, but as I write this review both earbuds are now having this issue. While the case is at full charge, the earbuds themselves are barely or not charging at all. I will say that the noise cancelling on these earbuds will definitely be hard to beat!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bought during Thanksgiving and got used one

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never expected this from best buy. Ordered and picked in store. My wife opened and found mild scratches around case and buds.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad ones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t disconnect of my iPhone after close the box. The earbuds isn’t synchronized charger, some time the left earbuds is run out battery other the right side is the problem.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Our JBL Tune 235NC TWS will automatically turn off once the earbuds are placed in the case and the charging case is closed. Please also clean the contact points on both the case and buds. If you need more help, please reach out to our customer support. JBL

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Awesome light weight headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the JBL Tune 235NC for a little while now, and honestly, they’re pretty solid for the price. The sound is clear with surprisingly good bass, and the noise cancelling works well enough to block out background chatter or traffic. I like how light and comfortable they feel, even during long listening sessions. Battery life is great—I get a few days of use without having to recharge the case. The only small issue I’ve had is that the Bluetooth connection can occasionally cut out for a second, but it doesn’t happen often. Overall, they’re a great deal, especially if you catch them on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    JBL Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am genuinely impressed with the performance of these JBL earbuds. The sound quality is excellent—crystal clear highs and deep, punchy bass that makes my music enjoyable. They pair instantly, and the comfortable, secure fit is perfect for my daily commute and gym sessions. The battery life is also stellar, lasting me days with the charging case. Highly recommend them for anyone looking for great sound without spending a fortune.

    I would recommend this to a friend
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