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Customer Ratings & Reviews

Your price for this item is $49.99
The comparable value price is $99.99

Customer reviews

Rating 4.5 out of 5 stars with 624 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the exceptional sound quality, comfort during extended use, impressive battery life, and reasonable price of the Tune 660NC On-Ear Noise Cancelling Wireless Headphones. Many users particularly highlight the headphones' ability to effectively cancel outside noise, providing an immersive audio experience. However, a few users have expressed concerns about the volume levels and bass response, suggesting that these aspects could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 624 reviews
  • Rated 3 out of 5 stars

    Hurts my ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality but they hurt my ears. Wish the ear cover was bigger. Wouldn’t connect to my laptop but connects to my phone.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback. Our JBL Tune 660NC is designed to be compatible with various head sizes. The adjustable headband allows for a comfortable fit and can accommodate a wide range of head sizes. Also, make sure to get the latest Bluetooth driver version available for your computer/PC/laptop. If you need more help, please contact our customer support. JBL

  • Rated 1 out of 5 stars

    Stopped Working in Less Than A Week

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable to wear for long periods of time, but the sound quality doesn’t coincide with the price point. Although these aren’t expensive headphones, I did expect better sound quality for $100. The biggest disappointment with these headphones was overall quality; they stopped working the third time I used them. The right earpiece produced no sound. I put them aside pending a return to the store. A few days later I tried them again, the right side was working again. One of the worse words with regard to electronic devices is ‘intermittent’. I don’t want a device that fails one day and works the next. So I returned them. I would not recommend these headphones

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your time in providing feedback on our JBL Tune 660NC. This is not the experience that we want you to have. Should you have any technical issues with our unit, please contact JBL Customer Support so we can assist you. We're here to help. JBL

  • Rated 1 out of 5 stars

    Worst headphones do not buy broke easily

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these headphones in july and they broke the minute i got them the noise cancelation is terrible

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 660NC. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline. JBL

  • Rated 3 out of 5 stars

    Uncomfortable on the ear after a few hours.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is excellent. Uncomfortable on the ear after a few hours of wearing.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty cheap pricewise easy to use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this from my daughter and she really loves them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best out there but does the job! Good price for the quality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Price good. User ease good. Likeness ok.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok. Wish they were a bit bigger. More cushion but overall ok for price point

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheap looking, feeling. Have bought JBL similar headphones in the past that i have loved. These are going back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Side of headphone brakes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The side of the headphone broke. Although the sound and look is great, it seems very delicate so it should have come with a case.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us at: (800) 336-4525 JBL

  • Best Buy Employee

    Rated 2 out of 5 stars

    Not noise canceling

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned them because they were not comfortable on my ears, were smaller than expected, and they were not completely noise canceling. The sound quality was great, but if only they were comfortable...

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always here to help with your JBL Tune 660NC. If you need further assistance with your headphone, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST) JBL

  • Rated 3 out of 5 stars

    They’re ok.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is not loud enough for me nor the bass. Gave them to my 10yo.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    JBL verses Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is better to purchase because of sound quality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avg cause it was a gift, i Didn't use. I'll have to ask

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With price point this product so far is good. Sound quality is good as well

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    School Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Better than the $140 headphones I bought.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Close

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does block sounds but could be better. Sound is good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate these headphones. They are way too small and always end up hurting my ears. I can't wear them for more than an hour without pain. There is barely any padding. They don't cancel noise very well either. Go with a different brand. I regret buying these. Only pro I can think of is the battery life is super long.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for sharing your feedback with our JBL Tune 660NC. We are sorry to hear that you are experiencing discomfort with the headphones. We're always looking for ways to improve. We'll make sure your feedback gets to the right team. To activate the noise-canceling feature, press the dedicated ANC (Active Noise Cancelling) button on the headphones. You'll notice the LED indicator for ANC lighting up. You can also use our JBL Headphones App to enable and control it. If the issue persists, reset your headphones by holding "Volume +" and "Volume -" for 5 seconds. If the issue persists, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST) JBL

  • Rated 1 out of 5 stars

    Expected more for price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These might have the worst range of any headphones/earbuds I've ever used. My phone will be in my pocket and this thing will struggle to keep connected to them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    OWNER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    POOR DESIGN FOR RECHARGE PORT. WOULD LOOK FOR A DIFFERENT SET DO TO RECHARGE PORT LOCATION.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. We're always looking for ways to improve, and we'll make sure to pass this along to our development team. JBL

  • Rated 1 out of 5 stars

    Do not buy if you operate loud/heavy equipment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned a pair of 510BT for about 3 years and loved them, so I wanted to upgrade to these after my previous pair broke. Huge mistake. They make the most god-awful crackling sounds when music is playing and anything loud is happening in the background. It makes listening to music of any genre incredibly unpleasant.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune 510BT didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team. JBL