Customer Ratings & Reviews
- Model:
- JBLTFLEXBLUAM
- SKU:
- 6533126
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the Tune Flex True Wireless Noise Cancelling Earbuds for their high-end sound quality, great battery life, and comfortable fit. Many appreciate the bass and reasonable price, as well as their lightweight feel. Some customers have noted issues with connectivity, volume, charging, and overly sensitive touch controls.
This summary was generated by AI based on customer reviews.
JBL tour
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality sucks. Controls sucks you can only control them with both headphones.
No, I would not recommend this to a friendBest buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Value for price pairs with android and ios. Ease of use
I would recommend this to a friendJBL earphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Great for using while working out at the gym.
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So goooooood, I loved it! Good things for u buy any chance
I would recommend this to a friendEar buds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good product Just not comfortable with fit falls out of ear no matter what size tips i use
I would recommend this to a friendStopped to work.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost 7 months stopped to work. sometimes it took a while to connect
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok it doesn’t do well with bass. I wish it did well with most music but it doesn’t. Wouldn’t buy AirPods over these though
No, I would not recommend this to a friend- Pros mentioned:Fit
Ear buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass wasn't isn't good quality, fits in your ears good.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback on our JBL Tune Flex. We understand that it didn't meet your expectations. We're looking for ways to improve, and we'll make sure to submit your feedback to the appropriate team. If you need further assistance with your unit, please contact JBL Customer Support.
There great for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They slip out of my ear at time have to push it back
I would recommend this to a friend- Cons mentioned:Volume
not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awful. sometimes the volume levels change and one earbud will be significantly lower than the other. constantly falling out. 10/10 don’t recommend
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback. We're here to help. For your JBL Tune Flex to give you the best audio response, you must create a tight seal within your ear canal. To do this, please try other sealing ear tip sizes. Angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. If you need more help, please contact our customer support.
- Pros mentioned:Sound quality
Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Sounds great but who designed your battery system? This is trash that should not be sold to the general public. Do better Best Buy.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We would like to work with you directly to know more about the issue with your JBL Tune Flex and address it. Please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-S: 9:00 am - 5:00 pm
Do not recommend shopping with this company.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was defective...the right earbud would not even power...attempted exchange, but order was cancelled by Best Buy for unknown reason..."Customer Care" states can only place one replacement order in the system even though it was their fault. I used a temp virtual card, so no refund is coming...In summary I am making payments on this without the product...spent hours on the phone trying to explain it, repeatedly. and I do not even have a defective product to show for it. Do not recommend shopping with this company.
No, I would not recommend this to a friendDon't get baited
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Positive reviews either bought and reviewed same day or fake. Is poor product that loses sound within weeks and if like me; left bud just died within 2 months. That being said. Right ear works when I don't care to lose it.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're always looking for ways to improve. For your JBL Tune Flex to give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, please contact our customer support.
Function
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I could not get comfortable with the functionality of this device. I was trying to just make it work for the price but I paid more for Apple since I knew what I was getting.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We're here to help with your JBL Tune Flex TWS. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Very disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the earbuds and customer service. We purchased them for my son for Christmas and by mid January they were broken. Best Buy would not return or exchange them. Would not buy again.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We'd like to work with you directly to address the issues you're experiencing with your unit. If needed, we'd also like to get more information so we can check your options. Please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).
Not noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are suppose to have a noise canceling option, but I can't tell the difference when noise canceling is no or when it's off.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your feedback. Our JBL Tune Flex is compatible with the JBL Headphones app, which you can use to check if Active Noise Cancelling is enabled.
- Cons mentioned:Volume
Not for me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume seemed very low and the fit was uncomfortable. Returned same day
No, I would not recommend this to a friend Wasn’t for me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like them. My first pair the left ear bud couldn’t keep a charge, so I returned them. Second pair irritated my left ear I returned them also.
No, I would not recommend this to a friendI would look for something else.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These started off great but I just continued to have sound issues, people on the phone can't really hear me, and they barely work today. For context, I've only had these for 6 months.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Ear tips are impossible to attach - design flaw?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so sad about these. They paired easily and sounded great, but I've been trying for an hour to attach the ear tips and they will not stay on. I give up. They're going back to the store.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback. We're always looking for ways to improve. We'll pass this along to our development team. Let us know if you have other questions in the future.