Customer Ratings & Reviews

We're here to help with your JBL Tune Flex. We would like to work with you directly to know more about your experience and for us to try troubleshooting steps with you. Please reach out to our customer support, we're here to help.

Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune Flex, source devices (phones, tablets, etc.) all behave a bit differently. Some have very loud outputs, and some can be quite a bit lower, even at maximum volumes. You may try to use an equalizer like JBL Headphones App on your music application to adjust the volume to your preference. If you need more help, please contact our customer support.

Thanks for your feedback. In order for our JBL Tune Flex to give you the best audio response and noise reduction, you must create a tight seal within your ear canal. First, try to angle the ear tip slightly downward to make it easier to insert into your ear canal then gently twist the earbud to fit it securely into the shape of your ear. It is best to try this with all of the provided sealing ear tip sizes until you find the one that accomplishes this most easily. If you need further assistance, please contact us.

Thank you for your feedback. We're here to help with your JBL Tune Flex. If one of the earbuds is not working, please try charging them in the charging case. If they're not charging, we recommend cleaning the contact pins on both the case and the earbuds using a cotton swab dipped in alcohol. Charging issues are often caused by foreign matter on the metal charging contacts, such as sweat, grease, or earwax. Please ensure that the pins are dry before placing the earbuds back in the case. If you need further assistance, we'd like to work with you directly. Please contact our customer support for assistance.

We're here to help with your JBL Tune Flex TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.

We're here to help with your JBL Tune Flex. It is possible that the Bluetooth connection is corrupt. Please unpair your unit from your device before pairing them again. If the issue remains, try pairing it to a different device to know if it is a problem with the source device. If you need more help, please contact us.

Thank you for your feedback. We hear you and we are always looking for ways to improve our products. To get the most out of your JBL Tune Flex earbuds, please make sure that the earbuds are positioned properly in your ear and a tight seal is created to ensure the best sonic performance while wearing the headphones. Please check the gestures on the app, it's possible that the music paused when you wear the headphones.

Thanks for your feedback. We're always looking for ways to improve. With our JBL Tune Flex, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, please contact our customer support.

We're here to help with your JBL Tune Flex. Please make sure that there's no other devices connected to your earbuds as well as to your phone. We recommend doing a factory reset. To do this, tap one of the earbuds three times then on the third tap hold it for five seconds. Remove or forget the earbuds from the list of paired Bluetooth devices to pair them again. If you need more help, please reach out to JBL Customer Support.

We're here to help with your JBL Tune Flex. Please check the eartip sound settings and try using the sealing eartips for better sound isolation. You can modify and check noise cancellation settings with our JBL Headphones App.

Thanks for your feedback, our JBL Tune Flex comes with 3 sizes of sealing eartips. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If this does not resolve the problem please contact our customer support.

We appreciate your feedback. We always look for ways to improve, we'll make sure that this will be forwarded to the right team. A single tap on the left earbud enables Active Noise Cancelling (ANC), switches to Ambient Aware, or disables these features. If you need more help please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Tune Flex. First, forget/unpair the headphones on your device, then manually pair the headphones with your device and see if this resolves your problem. Next, make sure that your "JBL Tune Flex" is selected as the audio source and not "Phone" or "Speaker". You may also try different apps ( WhatsApp, Messenger, and Phone app) or connect it to a different device (phone/tablet/music player/etc). Last is reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. If the issue remains, please contact us at (800) 336-4525 Mon-Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune Flex, please try using a different USB cable and USB charger (preferably one with a minimum 2 amp rating), as well as unplugging and re-plugging the cable from your device. The product's charging port may also become clogged with sand or grit. Examine the port. If necessary, use compressed air to clean. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.

Thanks for your feedback. Our JBL Tune Flex comes with 3 sizes of sealing eartips. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, please contact us.

Thanks for your feedback. With our JBL Tune Flex, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, dust, etc. Here are some troubleshooting steps that might help to isolate the issue. First, you may try to clean the charging terminals on the earbuds using a swab dipped in rubbing alcohol. We also recommend cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, as the graphite and rubber can help to re-establish the connection between the earbuds and the case. If the issue remains, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-S: 9:00 am - 5:00 pm (EST).