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Customer Ratings & Reviews

Your price for this item is $77.99
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The comparable value price is $129.99

Customer reviews

Rating 3.5 out of 5 stars with 292 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

60%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Under Armour Sport Flex Wireless In-Ear Behind-the-Neck Headphones for their exceptional sound quality, long-lasting battery life, and comfortable fit. Many users have praised the comfort and fit of the headphones, with some even saying they are a great solution for those looking for a comfortable listening experience. However, some customers have expressed concerns about connectivity issues, small and stiff buttons, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 292 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound of the headphones are great. They move around to much for my liking

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Durable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds fit nicely in ear different sizes allow for comfort fit.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice for longer lasting earbuds.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy to pair to device. Lasts longer than regular earbuds.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for me or my ears.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not a fan of these headphones. They have different sizes for the ear, neither worked for me. I hated the ear pieces always hanging. I was not a fan of the blinking light on them either. I am a night owl and dont want the blinking light to wake my kids or husband when I am doing different things around the house while they sleep.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality! Great for everyday use and workouts!

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Great fit, but lacks in performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People have many devices, this only connects to 1.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Straight forward

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its simple to use and rugged enough to sustain stringent workout

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good sound quality, but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ....it has a awkward fit. The way the earbuds fit didn’t work for me. Wasn’t a sug fit unless I jammed them in, but it would be sore after wearing for awhile. I eventually returned them as I didn’t want to have pain accompanied with wearing them. I’m sure if your ear conforms to them, they would be fine

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Not recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I had my air pods stolen And I was tired of trying everything else. Well it’s all the same crap doesn’t connect disconnect so they can hear you I can’t hear them would not buy at all I don’t even want to give it two stars

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 2 out of 5 stars

    Headset is quslity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chaos getting 2 year replacement f th on store ...Reordered it from Brooklyn NY distribution center only to receive box w different types tape on it and bottom half cut open ..and find boxes for headsets ripped open n both are missing ..got empty boxes n chargers lol ...must have been distribution center ...Expensive for best buy to replace ..but came through n sent both replacement headsets shipped separately..thank you for th as t ...certain best buy pays fairly for work performed but really ....such an insult to find empty 2 cartons in shipped n taped n retaped box ...customer service is top notch ...Thanks through it all ...still the go to store for anything electronic purchase or service ....Robert D Driver

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve. Please know that if you need any help, you may reach us here: https://support.jbl.com/us/en/ JBL

  • Cons mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    Wireless bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not retractable bluetooth. They are ok for awhile.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My son loves these!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son plays basktball with these, & golfs. They don't fall out with the variety of earpieces that it comes with. He didn't think he'd like the neck piece, but now loves it...he doesn't even know it's there. Sound quality is great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works ok but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset seems to work ok but they tend to twist on your neck. I also don't like the way the ear pieces hand all the time. I can't tell you how many times I've caught them on things including my seatbelt which then makes them twist. Overall, I think they're ok.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for the review, we appreciate the feedback you've provided to us. We understand that the product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL Bluetooth are amazing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the JBL Under Armour Bluetooth headphones and the sound quality is great. Also drowns out sound and is very easy to work. Calls are clearer than most Bluetooth devices which is perfect for my desk job. Really great product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Disappointed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as I was listening to music it worked great but if I stopped it would unpair from my phone (iPhone X). Then I used them while cutting grass. Mind you they say sweat resistance. They started making a loud shreeking noise so I tried to turn them off and it would not power down. Brought them inside finally got them to power down. Tried to power back on would not. Left it for a few days to dry out. Never got them to turn back on. I had them for 3 weeks. Luckily I got the protection plan with best buys 2week return policy. Had I not gotten the protection I would have wasted 129 on these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Could have been better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly enjoyed the sound that the JBL speaker brought to the headset but this product was severely lacking in comfort it would often shift and become umcomfortable or fall off while excersising

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 2 out of 5 stars

    JBL - Under Armour Sport Flex Wireless In-Ear Behi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these to BT to my MP3 player when working in the yard. Listening to music helps the chores go by faster. It's been 6 months in the Florida heat/humidity and sweat. Sound quality wasn't that great. Once my neck gets a little moist the unit slides around. Three months after purchase the one ear piece or the other will start to crackle & break up if I been my neck too far in either direction. I clip my player onto a belt loop so it isn't a BT range issue. Now it takes 3 times longer to charge the unit which dies after a couple of hours of play time. I'm not happy with these & will be replacing them prior to the next yard work season begins.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 2 out of 5 stars

    Sounds great, poor fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear buds themselves fit amazing. Snug with no movement, on 1 notch of volume you could hardly hear someone talk. Neckband design is where it all went downhill. The "flex" would not flex enough to fit snugly. And also no vertical movement it would not match the contour of my body. Most neck headsets have weight in the front. Because this one did not, it would never stay in place on my neck. It would easily spin around with just one earbud in. And often fell backwards with minimal movement Would not recommend if you have a small neck. Only would recommend if you plan to stay upright with both buds in. Even bending over makes the band move around

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Hello! Thank you for your review, Your feedback will be communicated to the proper department to improve our current and future product line. If you encounter problems with your product, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    They were ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These aren't bad. The part around your neck doesn't fall off, but I find the earbuds very uncomfortable to have in for more than 45 min. Sound quality was good though.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Real nice headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the great fit for the ear buds. This headset is very nice, I don't understand why when the battery is fully charged, it loses the connection sometimes for no apparent reason.

    I would recommend this to a friend